CallCenterAdvisor

ANI

1 min read

ani definition

The term “ANI” refers to “automatic number identification”, a feature of telephone networks which allows the origination phone number to be identified on toll calls. ANI's are traditionally used for billing purposes (to tally up the amount of minutes of usage a particular phone number should be billed for in a given period of time).

ANI is different than caller ID in that a phone number may be configured to block it's caller ID, but blocking the caller ID does not block the ANI (as the ANI must be tracked for billing purposes).

The advent of VOIP calling services has changed the way ANI's are used. Some VOIP services present a call using a non-working ANI making the use of ANI less reliable.

ANI is related to DNIS in that DNIS tells the number that was originally dialed (which may differ from the end phone number due to call forwarding), while ANI tells the number of the phone setting up the connection.


Ready to compare vendors?

See who sells this, side by side, in the CallCenterAdvisor directory.

Browse the vendor directory
View all
  • Terms

    “Unknown Caller” vs. “No Caller ID”: Understanding Telco Terms

    For call center professionals (especially those involved in outbound dialing campaigns), it’s important to understand the different terms and features associated with caller ID. We’ll explore the differences between the terms “unknown caller” and “no caller ID,” as well as their implications for both callers and recipients of calls. Introduction Caller ID is a feature…

  • Terms

    MOS Scores

    A “MOS” score refers to a “Mean Opinion Score”, and is a call center term that refers to a scoring system that is used to measure the quality of a voice communication (such as a phone call between a call center agent and a customer). Simple Explanation of MOS Scores In simple terms, a high…

  • Terms

    Disposition Code

    Disposition codes (sometimes called “dispo codes“) are short codes or names that are used by call center agents (or call center software) to “disposition” a call. Put more simply — dispo codes are used as shorthand to keep track of what happened on a call. Think about it — many call centers receive or make…