The U.S. Telephone Consumer Protection Act (TCPA) is the primary federal law governing the regulation of telephone solicitations. The TCPA regulates telephone solicitations. Therefore, any person, business, or entity that conducts telephone solicitations should comply with the TCPA. The TCPA covers voice calls, faxes, VoIP calls, and text messages.
The text of the law itself defines “telephone solicitation” as “the initiation of a telephone call or message for the purpose of encouraging the purchase or rental of, or investment in, property, goods, or services, which is transmitted to any person, but such term does not include a call or message”:
- (A) to any person with that person’s prior express invitation or permission,
- (B) to any person with whom the caller has an established business relationship, or
- (C) by a tax exempt nonprofit organization.
Call centers need to keep up to speed on the TCPA as well as these three exemptions to the TCPA.
Learn more about autodialer TCPA compliance.
Read the text of the TCPA here.
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