Ada

Pricing, Features & Alternatives

Contact center software · AI & Automation

AI customer service automation for resolving support conversations across channels.

AI voice agentsAPI

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At a glance

Pricing

Not publicly posted

Source: Ada pricing URL (serves the demo booking page)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Not publicly disclosed

Source: Ada pricing URL (serves the demo booking page)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.ada.cx/pricing (demo booking page, no prices), https://www.ada.cx/legal/customer-terms-of-use/. No minimum seat requirement stated.

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Free trial

Unknown

Demo

Yes

Source: Ada pricing URL (serves the demo booking page)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Vendor references annual contracts; monthly terms not confirmed

Source: Ada Customer Terms of Use
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Deployment

Cloud

Source: Ada Security (SafeBase trust center)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Buying notes

Pricing is not publicly posted.
The vendor does not publicly state a minimum seat requirement.
The vendor publicly references annual contracts; monthly availability was not confirmed.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
What implementation and professional-services charges should we budget?
Which AI capabilities are included, optional, or usage-priced?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

IVR

Unknown

Call recording

Unknown

Quality management

Unknown

Workforce management

Unknown

Analytics

Yes· Vendor states

Source: Ada docs: Performance reports
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Unknown

AI voice agents

Yes· Vendor states

Source: Ada docs: Voice
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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CRM integration

Yes· Vendor states

Source: Ada docs: Handoff integrations
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Yes· Vendor states

Source: Ada API Overview
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

Ecommerce, Financial Services, Gaming, Health Insurance, Property & Casualty Insurance, Travel· Vendor states

Source: Ada homepage navigation
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

No· Vendor states

Source: Ada pricing URL (serves the demo booking page)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Starting price

Not publicly disclosed

Source: Ada pricing URL (serves the demo booking page)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.ada.cx/pricing (demo booking page, no prices), https://www.ada.cx/legal/customer-terms-of-use/. No plan prices or starting price stated.

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Custom quote

Unknown

Minimum seats

Not publicly disclosed

Source: Ada pricing URL (serves the demo booking page)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.ada.cx/pricing (demo booking page, no prices), https://www.ada.cx/legal/customer-terms-of-use/. No minimum seat requirement stated.

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Implementation fee

Not publicly disclosed

Source: Ada Customer Terms of Use
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.ada.cx/pricing (demo booking page, no prices), https://www.ada.cx/legal/customer-terms-of-use/. Terms say Professional Services are as set out in the Order Form or a SOW; no implementation or setup fee amount stated.

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Telecom / carrier charges

Included· Vendor states

Source: Ada docs: Voice onboarding
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Paid add-ons

Unknown

Free trial

Unknown

Demo

Yes· Vendor states

Source: Ada pricing URL (serves the demo booking page)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Not publicly disclosed

Source: Ada Customer Terms of Use
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.ada.cx/pricing (demo booking page, no prices), https://www.ada.cx/legal/customer-terms-of-use/. Terms default to annual upfront billing and one-year renewals; no monthly contract option stated.

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Annual contract

Yes· Vendor states

Source: Ada Customer Terms of Use
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Integrations

CRM integrations

Salesforce· Vendor states

Source: Ada docs: Handoff integrations
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Other integrations

Zendesk, Amazon Connect, ServiceNow, Genesys, Gorgias, Freshchat, Help Scout, Twilio Flex, Gladly, Dixa, NICE CXone· Vendor states

Source: Ada docs: Handoff integrations
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Yes· Vendor states

Source: Ada Security (SafeBase trust center)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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ISO 27001

Not publicly disclosed

Source: Ada Security (SafeBase trust center)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://security.ada.cx/ (SafeBase trust center; lists SOC 2 Type 2, SOC 3, HIPAA, GDPR, PCI items), https://www.ada.cx/platform/trust/. No ISO 27001 certification stated.

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Contractual terms

Business Associate Agreement (BAA)

Yes· Vendor states

Source: Ada Customer Terms of Use
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: Ada Security (SafeBase trust center)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page

Available· Vendor states

Source: Ada Status
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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View status

Research shortcuts

Pricing Documentation API docs Trust center Terms

Independent reviews

We link to review platforms rather than republishing their ratings or review text.

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 16 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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