AI & Automation
Separate agent assist, fully automated voice/chat agents, and speech infrastructure. Ask where the model runs, how escalation works, and what “success” looks like in containment vs CSAT.
Amazon Connect
Featured
AWS contact center service with usage-based pricing, deep AWS integrations, and programmable voice and chat experiences.
aws.amazon.com
Genesys Cloud
Featured
Enterprise CCaaS platform for omnichannel routing, workforce engagement, and AI-assisted customer experience orchestration.
genesys.com
Talkdesk
Featured
CCaaS platform focused on mid-market and enterprise CX automation, vertical experience clouds, and native AI assistants.
talkdesk.com
Ada
AI customer service automation for resolving support conversations across channels.
ada.cx
ASAPP
Call center AI for large enterprises, designed to augment existing stacks without rip-and-replace.
asapp.com
AssemblyAI
Speech-to-text and speech understanding APIs for builders of voice and analytics products.
assemblyai.com
Balto
Real-time agent guidance and coaching during live contact center conversations.
balto.ai
Bland AI
Enterprise voice AI for building inbound and outbound phone agents.
bland.ai
CallMiner
Conversation intelligence platform that analyzes voice and digital interactions for quality, compliance, and coaching.
callminer.com
Cognigy
Enterprise conversational AI platform for voice and digital virtual agents that integrate with contact center stacks.
cognigy.com
Convin
Contact center AI for conversation intelligence, automated QA, and agent coaching.
convin.ai
Cresta
Real-time AI coaching and automation platform that assists agents during live customer conversations.
cresta.com
Decagon
Conversational AI agents for customer support across voice and digital channels.
decagon.ai
Deepgram
Speech AI platform for transcription and speech understanding used in voice applications.
deepgram.com
Dialpad
AI-powered business communications and contact center platform with real-time transcription and coaching features.
dialpad.com
Encore AI
Agentic CX automation that learns from historical customer interactions.
gainencore.ai
Gryphon.ai
Compliance-focused conversation intelligence with real-time guidance for outbound calling teams.
gryphon.ai
Kore.ai
AI platform for building enterprise voice and digital assistants used in customer service and contact center automation.
kore.ai
Level AI
AI-native tools for contact center automation, agent assistance, and conversation analysis.
thelevel.ai
LivePerson
Conversational AI and digital engagement platform for enterprise customer care.
liveperson.com
Lorikeet
AI customer concierge for complex and regulated customer experience workflows.
lorikeetcx.ai
Observe.AI
AI agent assistance and conversation analytics for contact centers, focused on coaching and automated QA.
observe.ai
Omilia
Conversational AI and voice automation for enterprise customer care and self-service.
omilia.com
Parloa
Enterprise AI agent management platform for customer service voice and digital agents.
parloa.com
PolyAI
Voice AI assistants designed for enterprise customer service phone lines and high-volume call deflection.
poly.ai
Replicant
Automates high-volume voice, chat, and SMS service conversations with AI agents.
replicant.ai
Retell AI
Voice AI API for building and deploying phone agents with human-like conversation.
retellai.com
Sierra
Enterprise conversational CX agents for customer service automation.
sierra.ai
Smith.ai
AI-assisted virtual receptionists and answering service with live agents for inbound calls and chat.
smith.ai
Speechmatics
Speech recognition and speech intelligence for enterprises working with voice data.
speechmatics.com
Talkmap
Conversational intelligence platform that turns calls and chats into real-time insights.
talkmap.com
Tethr
Conversation intelligence platform that analyzes customer calls and chats for CX insight.
tethr.com
Twilio Flex
Programmable contact center platform built on Twilio communications primitives for custom agent desktops and workflows.
twilio.com
UJET
AI-powered cloud contact center platform focused on mobile-first customer experiences.
ujet.cx
Vapi
Platform to build, test, and deploy voicebots for phone and voice workflows.
vapi.ai
Vonage
Cloud communications APIs and contact center applications for voice and digital channels.
vonage.com
Yellow.ai
Generative AI customer service automation across voice and digital channels.
yellow.ai