Observe.AI

Pricing, Features & Alternatives

Contact center software · QA / Speech Analytics, AI & Automation

AI agent assistance and conversation analytics for contact centers, focused on coaching and automated QA.

AI voice agentsQMAPI

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At a glance

Pricing

Not publicly disclosed

Source: Observe.AI Terms & Conditions
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.observe.ai/pricing (404, no pricing page), https://www.observe.ai/demo, https://www.observe.ai/terms. No prices are listed; the Terms say Customer will pay 'the applicable fees as set forth on the Order Form'.

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Minimum seats

Not publicly disclosed

Source: Observe.AI Terms & Conditions
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.observe.ai/pricing (404, no pricing page), https://www.observe.ai/demo, https://www.observe.ai/terms. No minimum seat requirement stated.

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Free trial

Unknown

Demo

Yes

Source: Observe.AI demo request page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Unknown

Deployment

Cloud

Source: Observe.AI Contact Center Security page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Buying notes

The vendor does not publicly state a minimum seat requirement.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
What implementation and professional-services charges should we budget?
Which AI capabilities are included, optional, or usage-priced?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

IVR

Unknown

Call recording

Unknown

Quality management

Yes· Vendor states

Source: Observe.AI Auto QA page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Workforce management

Unknown

Analytics

Yes· Vendor states

Source: Observe.AI Interaction Intelligence page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Yes· Vendor states

Source: Observe.AI Companion Agent (real-time agent assist) page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI voice agents

Yes· Vendor states

Source: Observe.AI Voice AI agent page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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CRM integration

Yes· Vendor states

Source: Observe.AI Integrations & APIs (Integration Fabric) page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Yes· Vendor states

Source: Observe.AI Integrations & APIs (Integration Fabric) page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

Banking & financial services, Healthcare providers, Healthcare payers, Insurance, Travel & hospitality, Utilities· Vendor states

Source: Observe.AI About Us page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

Unknown

Starting price

Not publicly disclosed

Source: Observe.AI Terms & Conditions
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.observe.ai/pricing (404, no pricing page), https://www.observe.ai/demo, https://www.observe.ai/terms. No prices are listed; the Terms say Customer will pay 'the applicable fees as set forth on the Order Form'.

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Custom quote

Unknown

Minimum seats

Not publicly disclosed

Source: Observe.AI Terms & Conditions
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.observe.ai/pricing (404, no pricing page), https://www.observe.ai/demo, https://www.observe.ai/terms. No minimum seat requirement stated.

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Implementation fee

Not publicly disclosed

Source: Observe.AI Terms & Conditions
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.observe.ai/pricing (404, no pricing page), https://www.observe.ai/demo, https://www.observe.ai/terms. No implementation fee amount stated; the Terms say only 'To the extent applicable, Customer will pay Observe.AI for additional services, such as integration fees or other consulting fees.'

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Telecom / carrier charges

Unknown

Paid add-ons

Unknown

Free trial

Unknown

Demo

Yes· Vendor states

Source: Observe.AI demo request page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Unknown

Annual contract

Unknown

Integrations

CRM integrations

Unknown

Other integrations

Zoom Contact Center· Vendor states

Source: Observe.AI for Zoom Contact Center page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Yes· Vendor states

Source: Observe.AI Compliance & Security (trust) page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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ISO 27001

Yes· Vendor states

Source: Observe.AI Compliance & Security (trust) page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contractual terms

Not yet established: Business Associate Agreement (BAA), Data Processing Agreement (DPA).

Service status

Public system status page

Available· Vendor states

Source: Observe.AI status page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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View status

Research shortcuts

Trust center Terms Integrations Status page

Independent reviews

We link to review platforms rather than republishing their ratings or review text.

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 12 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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