Tethr

Pricing, Features & Alternatives

Contact center software · QA / Speech Analytics, AI & Automation

Conversation intelligence platform that analyzes customer calls and chats for CX insight.

AI voice agentsQMAPI

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At a glance

Pricing

Custom quote

Source: Capacity pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Not publicly disclosed

Source: Capacity pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://capacity.com/pricing/ (FAQ "What are the minimum requirements to get started with Capacity?"), https://capacity.com/services-agreement/. No minimum seat count stated; the FAQ only says "The entry point is deliberately low."

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Free trial

Unknown

Demo

Yes

Source: Tethr is now part of Capacity (www.tethr.com redirects here)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Vendor references annual contracts; monthly terms not confirmed

Source: Capacity pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Deployment

Unknown

Buying notes

Pricing is not publicly posted.
The vendor does not publicly state a minimum seat requirement.
The vendor publicly references annual contracts; monthly availability was not confirmed.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
What implementation and professional-services charges should we budget?
Which AI capabilities are included, optional, or usage-priced?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

IVR

Unknown

Call recording

Unknown

Quality management

Yes· Vendor states

Source: Capacity Auto QA product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Workforce management

Unknown

Analytics

Yes· Vendor states

Source: Capacity Conversation Intelligence product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Yes· Vendor states

Source: Capacity Agent Assist product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI voice agents

Yes· Vendor states

Source: Capacity Voice AI Agent product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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CRM integration

Yes· Vendor states

Source: Capacity Security + Integrations page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Yes· Vendor states

Source: Capacity Security + Integrations page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

BPO, Retail & ecommerce, Banking & credit unions, Insurance, Education, Automotive· Vendor states

Source: Tethr is now part of Capacity (www.tethr.com redirects here)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

No· Vendor states

Source: Capacity pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Starting price

Not publicly disclosed

Source: Capacity pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://capacity.com/pricing/, https://capacity.com/services-agreement/. The pricing page lists Core, Pro and Enterprise tiers and usage units (per response, per minute, per message, per agent hour) but no amounts; prices are given in a proposal.

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Custom quote

Yes· Vendor states

Source: Capacity pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Minimum seats

Not publicly disclosed

Source: Capacity pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://capacity.com/pricing/ (FAQ "What are the minimum requirements to get started with Capacity?"), https://capacity.com/services-agreement/. No minimum seat count stated; the FAQ only says "The entry point is deliberately low."

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Implementation fee

Varies by deployment· Vendor states

Source: Capacity pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Telecom / carrier charges

Unknown

Paid add-ons

AI Agent usage (per chat/email response, per voice minute, per SMS message), Real-time Agent Assist, Conversation intelligence and AQA (priced per hour of agent time), Integrations and add-ons, Managed services· Vendor states

Source: Capacity pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Free trial

Unknown

Demo

Yes· Vendor states

Source: Tethr is now part of Capacity (www.tethr.com redirects here)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Monthly contract

Not publicly disclosed

Source: Capacity pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://capacity.com/pricing/, https://capacity.com/services-agreement/. The platform fee is described as an annual subscription; no monthly contract option is stated.

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Annual contract

Yes· Vendor states

Source: Capacity pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Integrations

CRM integrations

Salesforce, Zendesk, HubSpot· Vendor states

Source: Capacity Security + Integrations page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Other integrations

NICE, RingCentral, Amazon Connect, Avaya, Zoom, ServiceNow, Microsoft Teams, Slack· Vendor states

Source: Capacity pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Yes· Vendor states

Source: Capacity Security + Integrations page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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ISO 27001

Unknown

Contractual terms

Business Associate Agreement (BAA)

Yes· Vendor states

Source: Capacity Business Associate Addendum (effective November 25, 2025)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: Capacity: Creovai and Tethr customer information
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page

Available· Vendor states

Source: Tethr Web Portal status (Statuspage titled "Creovai")
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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View status

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Status page

Independent reviews

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 16 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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