CallMiner
Pricing, Features & Alternatives
Contact center software · QA / Speech Analytics, AI & Automation
Conversation intelligence platform that analyzes voice and digital interactions for quality, compliance, and coaching.
AI voice agentsQMAPI
At a glance
- Pricing
- Not publicly posted
- Source
- CallMiner FAQ: How does CallMiner pricing work
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Minimum seats
- Not publicly disclosed
- Source
- CallMiner FAQ: How does CallMiner pricing work
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://callminer.com/faq/how-does-callminer-pricing-work, https://callminer.com/faq/how-easy-is-it-to-implement-callminer, https://callminer.com/terms-use (no callminer.com/pricing page exists in the sitemap). No minimum seat requirement stated; the pricing FAQ only says subscription models 'scale from midsize teams (more than 60 agents) to global enterprises'.
- Free trial
- Yes
- Source
- CallMiner Record free trial request page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Demo
- Yes
- Source
- CallMiner FAQ: How does CallMiner pricing work
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Contract information
- Unknown
- Deployment
- Cloud or on-premises
- Source
- CallMiner FAQ: How does CallMiner pricing work
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Buying notes
- Pricing is not publicly posted.
- The vendor does not publicly state a minimum seat requirement.
- A free trial is publicly offered.
Questions to ask sales
Generated from what the vendor does not publicly state.
- What commitment term applies to the configuration we need?
- What implementation and professional-services charges should we budget?
- Which AI capabilities are included, optional, or usage-priced?
- What does the CRM connector support, and are additional licenses or services required?
Core capabilities
- IVR
- Unknown
- Call recording
- Yes· Vendor states
- Source
- CallMiner Record product page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Quality management
- Yes· Vendor states
- Source
- CallMiner Quality Management solution page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Workforce management
- Unknown
- Analytics
- Yes· Vendor states
- Source
- CallMiner Analyze product page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- AI agent assistance
- Yes· Vendor states
- Source
- CallMiner RealTime product page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- AI voice agents
- Yes· Vendor states
- Source
- CallMiner OmniAgent virtual agent page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- CRM integration
- Yes· Vendor states
- Source
- CallMiner Integrations page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Public API
- Yes· Vendor states
- Source
- CallMiner Integrations page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Vendor-described use cases
- Technology, media & telecom, Retail, Manufacturing, Financial services, Healthcare, Travel & hospitality· Vendor states
- Source
- CallMiner About Us page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Pricing & purchasing
- Pricing publicly posted
- No· Vendor states
- Source
- CallMiner FAQ: How does CallMiner pricing work
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Starting price
- Not publicly disclosed
- Source
- CallMiner FAQ: How does CallMiner pricing work
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://callminer.com/faq/how-does-callminer-pricing-work, https://callminer.com/faq/how-easy-is-it-to-implement-callminer, https://callminer.com/terms-use (no callminer.com/pricing page exists in the sitemap). No prices are listed.
- Custom quote
- Unknown
- Minimum seats
- Not publicly disclosed
- Source
- CallMiner FAQ: How does CallMiner pricing work
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://callminer.com/faq/how-does-callminer-pricing-work, https://callminer.com/faq/how-easy-is-it-to-implement-callminer, https://callminer.com/terms-use (no callminer.com/pricing page exists in the sitemap). No minimum seat requirement stated; the pricing FAQ only says subscription models 'scale from midsize teams (more than 60 agents) to global enterprises'.
- Implementation fee
- Not publicly disclosed
- Source
- CallMiner FAQ: How easy is it to implement CallMiner
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://callminer.com/faq/how-does-callminer-pricing-work, https://callminer.com/faq/how-easy-is-it-to-implement-callminer, https://callminer.com/terms-use (no callminer.com/pricing page exists in the sitemap). No implementation or onboarding fee stated; the implementation FAQ lists 'Professional services options' without pricing.
- Telecom / carrier charges
- Unknown
- Paid add-ons
- Unknown
- Free trial
- Yes· Vendor states
- Source
- CallMiner Record free trial request page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Demo
- Yes· Vendor states
- Source
- CallMiner FAQ: How does CallMiner pricing work
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Monthly contract
- Unknown
- Annual contract
- Unknown
Integrations
- CRM integrations
- Salesforce· Vendor states
- Source
- CallMiner Integrations page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Other integrations
- Unknown
Security
Vendor-stated security
- SOC 2 Type II
- Yes· Vendor states
- Source
- CallMiner Security page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- ISO 27001
- Yes· Vendor states
- Source
- CallMiner Security page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Contractual terms
- Business Associate Agreement (BAA)
- Not publicly disclosed
- Source
- CallMiner Security page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://callminer.com/our-company-security, https://callminer.com/faq/how-does-callminer-protect-customer-data, https://callminer.com/privacy-policy, https://callminer.com/terms-use. No statement that CallMiner signs a Business Associate Agreement (the site mentions HITRUST CSF certification and HIPAA support only).
- Data Processing Agreement (DPA)
- Not publicly disclosed
- Source
- CallMiner Privacy Policy
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://callminer.com/our-company-security, https://callminer.com/faq/how-does-callminer-protect-customer-data, https://callminer.com/privacy-policy, https://callminer.com/terms-use. No data processing agreement/addendum is published or offered on the pages checked.
Service status
- Public system status page
- Unknown
Research shortcuts
Independent reviews
We link to review platforms rather than republishing their ratings or review text.
Company information
- Website
- callminer.com
- Legal entity
- CallMiner, Inc.· Vendor states
- Source
- CallMiner Contact page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Headquarters
- Waltham, MA· Vendor states
- Source
- CallMiner Contact page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Founded
- 2002· Vendor states
- Source
- CallMiner About Us page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Sources & methodology
- Last source check
- October 3, 2026
- Last human review
- None yet
- Last editorial update
- None yet
Research in progress: 16 of 18 publication criteria met.
“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy
View sources (15)
- CallMiner FAQ: How does CallMiner pricing workVendor claim · checked Oct 3, 2026
- CallMiner FAQ: How easy is it to implement CallMinerVendor claim · checked Oct 3, 2026
- CallMiner Record free trial request pageVendor claim · checked Oct 3, 2026
- CallMiner Security pageVendor claim · checked Oct 3, 2026
- CallMiner Privacy PolicyVendor claim · checked Oct 3, 2026
- CallMiner Terms of UseVendor claim · checked Oct 3, 2026
- CallMiner Contact pageVendor claim · checked Oct 3, 2026
- CallMiner About Us pageVendor claim · checked Oct 3, 2026
- CallMiner Record product pageVendor claim · checked Oct 3, 2026
- CallMiner Analyze product pageVendor claim · checked Oct 3, 2026
- CallMiner RealTime product pageVendor claim · checked Oct 3, 2026
- CallMiner OmniAgent virtual agent pageVendor claim · checked Oct 3, 2026
- CallMiner Quality Management solution pageVendor claim · checked Oct 3, 2026
- CallMiner Integrations pageVendor claim · checked Oct 3, 2026
- Visa Global Registry of Service Providers searchThird-party record · checked Oct 3, 2026
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