Gryphon.ai

Pricing, Features & Alternatives

Contact center software · QA / Speech Analytics, AI & Automation

Compliance-focused conversation intelligence with real-time guidance for outbound calling teams.

QMAPI

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At a glance

Pricing

Not publicly posted

Source: Gryphon ONE Editions
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Not publicly disclosed

Source: Gryphon ONE Add-Ons (current service description)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://gryphon.ai/editions/, https://gryphon.ai/gryphon-one-add-ons-current/, https://gryphon.ai/gryphon-one-master-services-agreement-current/. No minimum seat count stated; additional user seats are sold as a consumption-based add-on.

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Free trial

Unknown

Demo

Unknown

Contract information

Not publicly disclosed

Source: Gryphon Master Services Agreement (current, last update August 12, 2026)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://gryphon.ai/gryphon-one-master-services-agreement-current/, https://gryphon.ai/editions/. The MSA says each Order Form continues "for the duration set forth in the applicable Order Form" and auto-renews for an equal term; no standard annual term is stated (the add-ons description measures allowances per "designated 12-month period of the Term").

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Deployment

Unknown

Buying notes

Pricing is not publicly posted.
The vendor does not publicly state a minimum seat requirement.
Carrier or telecom charges are billed separately.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
Which metered charges apply, and can you model our expected volume?
What implementation and professional-services charges should we budget?
Which AI capabilities are included, optional, or usage-priced?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

IVR

Unknown

Call recording

Yes· Vendor states

Source: Gryphon ONE Add-Ons (current service description)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Quality management

Yes· Vendor states

Source: Gryphon ONE Editions
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Workforce management

Unknown

Analytics

Yes· Vendor states

Source: The Gryphon ONE Platform
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Yes· Vendor states

Source: Gryphon Real-time Guided Enablement and Coaching
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI voice agents

Unknown

CRM integration

Yes· Vendor states

Source: Gryphon ONE Add-Ons (current service description)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Yes· Vendor states

Source: Gryphon ONE Integrations
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

Compliance/legal, Collections, Marketing, Customer servicing· Vendor states

Source: Gryphon homepage
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

No· Vendor states

Source: Gryphon ONE Editions
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Starting price

Not publicly disclosed

Source: Gryphon ONE Editions
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://gryphon.ai/editions/ (Foundation, Advanced, Premium, Enterprise editions listed with "Talk to an Expert", no prices), https://gryphon.ai/gryphon-one-master-services-agreement-current/, https://gryphon.ai/gryphon-one-add-ons-current/. No list prices published; fees are set on the Order Form.

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Custom quote

Unknown

Minimum seats

Not publicly disclosed

Source: Gryphon ONE Add-Ons (current service description)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://gryphon.ai/editions/, https://gryphon.ai/gryphon-one-add-ons-current/, https://gryphon.ai/gryphon-one-master-services-agreement-current/. No minimum seat count stated; additional user seats are sold as a consumption-based add-on.

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Implementation fee

Not publicly disclosed

Source: Gryphon Master Services Agreement (current, last update August 12, 2026)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://gryphon.ai/gryphon-one-master-services-agreement-current/, https://gryphon.ai/gryph-professional-services-current/, https://gryphon.ai/gryphon-one-add-ons-current/. No implementation fee is stated. Implementation is delivered as Professional Services under a Statement of Work, and the Risk and Reach Optimizer add-on needs a SOW covering "any costs associated with this implementation".

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Telecom / carrier charges

Billed separately· Vendor states

Source: Gryphon ONE Add-Ons (current service description)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Paid add-ons

Gryphon ONE for Salesforce, Voice Integrations (third-party connectors or Gryphon Connect), Risk and Reach Optimizer, Reassigned Number Database, Additional user seats, Additional talk time and recording/transcription hours, Web Services API transaction tiers· Vendor states

Source: Gryphon ONE Add-Ons (current service description)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Free trial

Unknown

Demo

Unknown

Monthly contract

Not publicly disclosed

Source: Gryphon Master Services Agreement (current, last update August 12, 2026)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://gryphon.ai/gryphon-one-master-services-agreement-current/, https://gryphon.ai/editions/. No monthly contract option stated; term length is set on the Order Form.

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Annual contract

Not publicly disclosed

Source: Gryphon Master Services Agreement (current, last update August 12, 2026)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://gryphon.ai/gryphon-one-master-services-agreement-current/, https://gryphon.ai/editions/. The MSA says each Order Form continues "for the duration set forth in the applicable Order Form" and auto-renews for an equal term; no standard annual term is stated (the add-ons description measures allowances per "designated 12-month period of the Term").

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Integrations

CRM integrations

Salesforce· Vendor states

Source: Gryphon ONE Add-Ons (current service description)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Other integrations

Genesys Cloud, NICE, Pega, Google Cloud· Vendor states

Source: Gryphon ONE Integrations
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Not publicly disclosed

Source: Gryphon Trust Center (SafeBase)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://trust.gryphon.ai/ (Compliance section lists "ISO/IEC 27001:2022" and "SOC 2 Type 1" only), https://gryphon.ai/gryphon-one-master-services-agreement-current/. No SOC 2 Type II report stated.

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ISO 27001

Yes· Vendor states

Source: Gryphon Trust Center (SafeBase)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contractual terms

Business Associate Agreement (BAA)

Not publicly disclosed

Source: Gryphon Trust Center (SafeBase)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://trust.gryphon.ai/, https://gryphon.ai/gryphon-one-master-services-agreement-current/, https://gryphon.ai/privacy-policy/, https://gryphon.ai/gryphon-for-healthcare/. The healthcare page markets "HIPAA-safe communication", but no Business Associate Agreement is offered or mentioned.

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: Gryphon Master Services Agreement (current, last update August 12, 2026)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page: Unknown

Research shortcuts

Pricing Trust center Terms Integrations

Independent reviews

We link to review platforms rather than republishing their ratings or review text.

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 15 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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