Level AI

Pricing, Features & Alternatives

Contact center software · QA / Speech Analytics, AI & Automation

AI-native tools for contact center automation, agent assistance, and conversation analysis.

AI voice agentsQMAPI

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At a glance

Pricing

Not publicly disclosed

Source: Level AI Main Services Agreement (last modified August 8, 2024)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://thelevel.ai/pricing (returns 404), https://thelevel.ai/sitemap.xml (no pricing page listed), https://thelevel.ai/ (no pricing link in navigation), https://thelevel.ai/legal/msa. No prices published; the MSA says fees are set in the Order Form.

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Minimum seats

Not publicly disclosed

Source: Level AI Main Services Agreement (last modified August 8, 2024)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://thelevel.ai/pricing (404), https://thelevel.ai/legal/msa. No minimum seat count stated; the MSA refers to Service Capacity set in the Order Form.

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Free trial

Unknown

Demo

Yes

Source: Level AI homepage
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Vendor references annual contracts; monthly terms not confirmed

Source: Level AI Main Services Agreement (last modified August 8, 2024)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Deployment

Cloud

Source: Level AI Data Processing Addendum (last modified August 8, 2024)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Buying notes

The vendor does not publicly state a minimum seat requirement.
The vendor publicly references annual contracts; monthly availability was not confirmed.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
What implementation and professional-services charges should we budget?
Which AI capabilities are included, optional, or usage-priced?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

IVR

Unknown

Call recording

Unknown

Quality management

Yes· Vendor states

Source: Level AI Quality Assurance product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Workforce management

Unknown

Analytics

Yes· Vendor states

Source: Level AI Analytics product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Yes· Vendor states

Source: Level AI Agent Assist product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI voice agents

Yes· Vendor states

Source: Level AI AI Virtual Agent product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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CRM integration

Yes· Vendor states

Source: Level AI integrations page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Yes· Vendor states

Source: Level AI Analytics product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

Financial services, Insurance, Banks and credit unions, Collections, Healthcare, BPO· Vendor states

Source: Level AI homepage
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

Unknown

Starting price

Not publicly disclosed

Source: Level AI Main Services Agreement (last modified August 8, 2024)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://thelevel.ai/pricing (returns 404), https://thelevel.ai/sitemap.xml (no pricing page listed), https://thelevel.ai/ (no pricing link in navigation), https://thelevel.ai/legal/msa. No prices published; the MSA says fees are set in the Order Form.

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Custom quote

Unknown

Minimum seats

Not publicly disclosed

Source: Level AI Main Services Agreement (last modified August 8, 2024)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://thelevel.ai/pricing (404), https://thelevel.ai/legal/msa. No minimum seat count stated; the MSA refers to Service Capacity set in the Order Form.

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Implementation fee

Not publicly disclosed

Source: Level AI Main Services Agreement (last modified August 8, 2024)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://thelevel.ai/legal/msa, https://thelevel.ai/pricing (404). No implementation fee amount or policy stated. The MSA mentions "one-time Professional Services Fees" under Order Forms/SOWs without saying when they apply.

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Telecom / carrier charges

Unknown

Paid add-ons

Unknown

Free trial

Unknown

Demo

Yes· Vendor states

Source: Level AI homepage
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Not publicly disclosed

Source: Level AI Main Services Agreement (last modified August 8, 2024)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://thelevel.ai/legal/msa, https://thelevel.ai/pricing (404). The MSA describes an Initial Subscription Term set in the Order Form with one-year renewals; no monthly contract option is stated.

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Annual contract

Yes· Vendor states

Source: Level AI Main Services Agreement (last modified August 8, 2024)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Integrations

CRM integrations

Salesforce· Vendor states

Source: Level AI integrations page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Other integrations

Five9, Genesys, Amazon Connect, Talkdesk, NICE, Twilio, Zendesk, Calabrio, Medallia, Snowflake· Vendor states

Source: Level AI integrations page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Yes· Vendor states

Source: Level AI Security page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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ISO 27001

Yes· Vendor states

Source: Level AI Security page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contractual terms

Business Associate Agreement (BAA)

Yes· Vendor states

Source: Level AI Security page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: Level AI Security page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page: Unknown

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Independent reviews

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 15 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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