Omilia
Pricing, Features & Alternatives
Contact center software · IVR / Voice Bots, AI & Automation
Conversational AI and voice automation for enterprise customer care and self-service.
AI voice agentsQMAPI
At a glance
- Pricing
- Not publicly disclosed
- Source
- Omilia Enterprise Voice AI (deployment and pricing model)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://omilia.com/page-sitemap.xml (no pricing page listed), https://omilia.com/enterprise-voice-ai/ (Pricing Model section describes one price per resolved interaction with no amounts), https://omilia.com/terms-of-service/. No prices stated.
- Minimum seats
- Unknown
- Free trial
- Unknown
- Demo
- Yes
- Source
- Omilia Request a Demo
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Contract information
- Unknown
- Deployment
- Cloud or on-premises
- Source
- Omilia Enterprise Voice AI (deployment and pricing model)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Buying notes
No buying notes yet. Pricing, trial and contract facts appear here only after they have been reviewed against the vendor's public sources.
Questions to ask sales
Generated from what the vendor does not publicly state.
- What commitment term applies to the configuration we need?
- What implementation and professional-services charges should we budget?
- Which AI capabilities are included, optional, or usage-priced?
- What does the CRM connector support, and are additional licenses or services required?
Core capabilities
- IVR
- Yes· Vendor states
- Source
- Omilia integrations
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Call recording
- Yes· Vendor states
- Source
- OCP Learning Center: Whole Call Recording
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Quality management
- Yes· Vendor states
- Source
- Omilia Workforce AI
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Workforce management
- Unknown
- Analytics
- Yes· Vendor states
- Source
- Omilia Conversational Insights
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- AI agent assistance
- Yes· Vendor states
- Source
- Omilia CSR CoPilot
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- AI voice agents
- Yes· Vendor states
- Source
- Omilia Voice Agents
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- CRM integration
- Yes· Vendor states
- Source
- Omilia integrations
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Public API
- Yes· Vendor states
- Source
- OCP Learning Center: API
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Vendor-described use cases
- Financial services, Insurance, Utilities, Healthcare, Government, Quick service restaurants (drive-thru)· Vendor states
- Source
- Omilia homepage
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Pricing & purchasing
- Pricing publicly posted
- Unknown
- Starting price
- Not publicly disclosed
- Source
- Omilia Enterprise Voice AI (deployment and pricing model)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://omilia.com/page-sitemap.xml (no pricing page listed), https://omilia.com/enterprise-voice-ai/ (Pricing Model section describes one price per resolved interaction with no amounts), https://omilia.com/terms-of-service/. No prices stated.
- Custom quote
- Unknown
- Minimum seats
- Unknown
- Implementation fee
- Unknown
- Telecom / carrier charges
- Unknown
- Paid add-ons
- Other Omilia products, Integration work, Extensive customization, Non-standard features· Vendor states
- Source
- Omilia Cloud Platform Terms of Service
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Free trial
- Unknown
- Demo
- Yes· Vendor states
- Source
- Omilia Request a Demo
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Monthly contract
- Unknown
- Annual contract
- Unknown
Integrations
- CRM integrations
- Salesforce, Zendesk, ServiceNow· Vendor states
- Source
- Omilia integrations
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Other integrations
- RingCentral, NiCE CXone, Amazon Connect, Cisco Webex Contact Center, Talkdesk, Oracle, Avaya, 8x8, Bandwidth, Lumen· Vendor states
- Source
- Omilia integrations
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Security
Vendor-stated security
- SOC 2 Type II
- Yes· Vendor states
- Source
- Omilia Self-Learning Agentic CX Platform
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- ISO 27001
- Yes· Vendor states
- Source
- Omilia Self-Learning Agentic CX Platform
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Contractual terms
- Business Associate Agreement (BAA)
- Unknown
- Data Processing Agreement (DPA)
- Yes· Vendor states
- Source
- Omilia Cloud Platform Terms of Service
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Service status
- Public system status page
- Unknown
Research shortcuts
Independent reviews
We link to review platforms rather than republishing their ratings or review text.
Company information
- Website
- omilia.com
- Legal entity
- Omilia Natural Language Solutions Ltd· Vendor states
- Source
- Omilia Cloud Platform Terms of Service
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Headquarters
- Larnaca, Cyprus· Vendor states
- Source
- Omilia Contact Us (global locations)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Founded
- 2002· Vendor states
- Source
- Omilia company page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Sources & methodology
- Last source check
- October 3, 2026
- Last human review
- None yet
- Last editorial update
- None yet
Research in progress: 12 of 18 publication criteria met.
“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy
View sources (17)
- Omilia homepageVendor claim · checked Oct 3, 2026
- Omilia company pageVendor claim · checked Oct 3, 2026
- Omilia Contact Us (global locations)Vendor claim · checked Oct 3, 2026
- Omilia Cloud Platform Terms of ServiceVendor claim · checked Oct 3, 2026
- Omilia Self-Learning Agentic CX PlatformVendor claim · checked Oct 3, 2026
- OCP Security PolicyVendor claim · checked Oct 3, 2026
- Omilia Enterprise Voice AI (deployment and pricing model)Vendor claim · checked Oct 3, 2026
- Omilia integrationsVendor claim · checked Oct 3, 2026
- Omilia Voice AgentsVendor claim · checked Oct 3, 2026
- Omilia CSR CoPilotVendor claim · checked Oct 3, 2026
- Omilia Workforce AIVendor claim · checked Oct 3, 2026
- Omilia Conversational InsightsVendor claim · checked Oct 3, 2026
- OCP Learning Center: Whole Call RecordingVendor claim · checked Oct 3, 2026
- OCP Learning Center: APIVendor claim · checked Oct 3, 2026
- Omilia Request a DemoVendor claim · checked Oct 3, 2026
- Omilia Trust Center (JavaScript-rendered, content not loadable)Vendor claim · checked Oct 3, 2026
- Visa Global Registry of Service Providers searchThird-party record · checked Oct 3, 2026
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