Kore.ai
Pricing, Features & Alternatives
Contact center software · IVR / Voice Bots, AI & Automation
AI platform for building enterprise voice and digital assistants used in customer service and contact center automation.
AI voice agentsQMWFMAPI
At a glance
- Pricing
- Custom quote
- Source
- Kore.ai docs: Billing and Payments
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Minimum seats
- Not publicly disclosed
- Source
- Kore.ai docs: Billing and Payments
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://docs.kore.ai/ai-for-service/manage-assistant/plan-and-usage/billing-and-payments, https://www.kore.ai/terms-of-service. Contact Center AI and Agent AI are billed per named or concurrent agent seat; no minimum seat count is stated.
- Free trial
- Yes
- Source
- Kore.ai docs: Account or Workspace (plan and usage)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Demo
- Yes
- Source
- Kore.ai Request a demo
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Contract information
- Unknown
- Deployment
- Unknown
Buying notes
- The vendor does not publicly state a minimum seat requirement.
- A free trial is publicly offered.
Questions to ask sales
Generated from what the vendor does not publicly state.
- What commitment term applies to the configuration we need?
- What implementation and professional-services charges should we budget?
- Which AI capabilities are included, optional, or usage-priced?
- What does the CRM connector support, and are additional licenses or services required?
Core capabilities
- IVR
- Unknown
- Call recording
- Yes· Vendor states
- Source
- Kore.ai docs: System Settings (call recording control)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Quality management
- Yes· Vendor states
- Source
- Kore.ai Contact Center AI page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Workforce management
- Yes· Vendor states
- Source
- Kore.ai Contact Center AI page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Analytics
- Yes· Vendor states
- Source
- Kore.ai Contact Center AI page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- AI agent assistance
- Yes· Vendor states
- Source
- Kore.ai Contact Center AI page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- AI voice agents
- Yes· Vendor states
- Source
- Kore.ai Voice AI agents page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- CRM integration
- Yes· Vendor states
- Source
- Kore.ai Agent AI page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Public API
- Yes· Vendor states
- Source
- Kore.ai docs: Artemis API overview
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Vendor-described use cases
- Banking, Wealth management, Insurance, Healthcare, Retail, Telco· Vendor states
- Source
- Kore.ai home page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Pricing & purchasing
- Pricing publicly posted
- Unknown
- Starting price
- Not publicly disclosed
- Source
- Kore.ai docs: Billing and Payments
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.kore.ai/pricing (returns 404), https://docs.kore.ai/ai-for-service/manage-assistant/plan-and-usage/billing-and-payments, https://docs.kore.ai/ai-for-service/manage-assistant/plan-and-usage/accounts-or-workspace-overview, https://www.kore.ai/terms-of-service. Plans (Essential, Advanced, Enterprise) and billing units are described, but no prices are stated.
- Custom quote
- Yes· Vendor states
- Source
- Kore.ai docs: Billing and Payments
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Minimum seats
- Not publicly disclosed
- Source
- Kore.ai docs: Billing and Payments
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://docs.kore.ai/ai-for-service/manage-assistant/plan-and-usage/billing-and-payments, https://www.kore.ai/terms-of-service. Contact Center AI and Agent AI are billed per named or concurrent agent seat; no minimum seat count is stated.
- Implementation fee
- Not publicly disclosed
- Source
- Kore.ai docs: Billing and Payments
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.kore.ai/pricing (returns 404), https://docs.kore.ai/ai-for-service/manage-assistant/plan-and-usage/billing-and-payments, https://www.kore.ai/terms-of-service. No implementation or setup fee stated.
- Telecom / carrier charges
- Unknown
- Paid add-ons
- Advanced RAG Add-on· Vendor states
- Source
- Kore.ai docs: AI for Service getting started (trial plans)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Free trial
- Yes· Vendor states
- Source
- Kore.ai docs: Account or Workspace (plan and usage)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Demo
- Yes· Vendor states
- Source
- Kore.ai Request a demo
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Monthly contract
- Unknown
- Annual contract
- Unknown
Integrations
- CRM integrations
- Salesforce, HubSpot, Microsoft Dynamics 365, ServiceNow, Zendesk· Vendor states
- Source
- Kore.ai docs: Artemis integrations overview
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Other integrations
- Genesys Cloud, Five9, Microsoft Teams, Slack, Twilio· Vendor states
- Source
- Kore.ai docs: Artemis integrations overview
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Security
Vendor-stated security
- SOC 2 Type II
- Yes· Vendor states
- Source
- Kore.ai Trust Center (SafeBase)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- ISO 27001
- Yes· Vendor states
- Source
- Kore.ai Trust Center (SafeBase)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Contractual terms
- Business Associate Agreement (BAA)
- Not publicly disclosed
- Source
- Kore.ai Trust Center (SafeBase)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://trust.kore.ai/, https://www.kore.ai/privacy-policy, https://www.kore.ai/terms-of-service. No Business Associate Agreement listed or offered (the trust center document list has no BAA or HIPAA entry; kore.ai/customer-experience mentions 'HIPAA compliance built in' for healthcare use cases without a BAA).
- Data Processing Agreement (DPA)
- Yes· Vendor states
- Source
- Kore.ai Trust Center (SafeBase)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Service status
- Public system status page
- Available· Vendor states
- Source
- Kore.ai Inc Status
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Research shortcuts
Independent reviews
We link to review platforms rather than republishing their ratings or review text.
Company information
- Website
- kore.ai
- Legal entity
- Kore.ai, Inc.· Vendor states
- Source
- Kore.ai Privacy Policy
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Headquarters
- Unknown
- Founded
- Unknown
Sources & methodology
- Last source check
- October 3, 2026
- Last human review
- None yet
- Last editorial update
- None yet
Research in progress: 16 of 18 publication criteria met.
“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy
View sources (16)
- Kore.ai docs: Account or Workspace (plan and usage)Vendor claim · checked Oct 3, 2026
- Kore.ai docs: Billing and PaymentsVendor claim · checked Oct 3, 2026
- Kore.ai docs: AI for Service getting started (trial plans)Vendor claim · checked Oct 3, 2026
- Kore.ai Request a demoVendor claim · checked Oct 3, 2026
- Kore.ai Contact Center AI pageVendor claim · checked Oct 3, 2026
- Kore.ai Voice AI agents pageVendor claim · checked Oct 3, 2026
- Kore.ai Agent AI pageVendor claim · checked Oct 3, 2026
- Kore.ai docs: System Settings (call recording control)Vendor claim · checked Oct 3, 2026
- Kore.ai docs: Artemis API overviewVendor claim · checked Oct 3, 2026
- Kore.ai docs: Artemis integrations overviewVendor claim · checked Oct 3, 2026
- Kore.ai Trust Center (SafeBase)Vendor claim · checked Oct 3, 2026
- Kore.ai Privacy PolicyVendor claim · checked Oct 3, 2026
- Kore.ai Terms of ServiceVendor claim · checked Oct 3, 2026
- Kore.ai Inc StatusVendor claim · checked Oct 3, 2026
- Kore.ai home pageVendor claim · checked Oct 3, 2026
- Visa Global Registry of Service Providers searchThird-party record · checked Oct 3, 2026
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