Cognigy

Pricing, Features & Alternatives

Contact center software · IVR / Voice Bots, AI & Automation

Enterprise conversational AI platform for voice and digital virtual agents that integrate with contact center stacks.

AI voice agentsAPI

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At a glance

Pricing

Not publicly disclosed

Source: Cognigy docs: Billing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.cognigy.com/pricing (returns 404), https://www.cognigy.com/sitemap.xml (no pricing page listed), https://docs.cognigy.com/ai/administer/billing. Billing is described per billable conversation, concurrent Voice Gateway lines and Knowledge AI usage, but no prices are stated.

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Minimum seats

Unknown

Free trial

Unknown

Demo

Yes

Source: NiCE Cognigy demo request page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Unknown

Deployment

Cloud

Source: Cognigy docs: Installation
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Buying notes

No buying notes yet. Pricing, trial and contract facts appear here only after they have been reviewed against the vendor's public sources.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
What implementation and professional-services charges should we budget?
Which AI capabilities are included, optional, or usage-priced?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

IVR

Yes· Vendor states

Source: NiCE Cognigy About us
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Call recording

Yes· Vendor states

Source: Cognigy docs: Voice Gateway Call Recording node
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Quality management

Unknown

Workforce management

Unknown

Analytics

Yes· Vendor states

Source: Cognigy Insights analytics
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Yes· Vendor states

Source: Cognigy Agent Copilot
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI voice agents

Yes· Vendor states

Source: Cognigy Voice AI Agents
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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CRM integration

Yes· Vendor states

Source: Cognigy contact center AI integrations
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Yes· Vendor states

Source: Cognigy docs: API and CLI
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

Airlines & travel, Automotive, Finance & banking, Healthcare, Insurance, Retail & e-commerce· Vendor states

Source: NiCE Cognigy About us
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

Unknown

Starting price

Not publicly disclosed

Source: Cognigy docs: Billing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.cognigy.com/pricing (returns 404), https://www.cognigy.com/sitemap.xml (no pricing page listed), https://docs.cognigy.com/ai/administer/billing. Billing is described per billable conversation, concurrent Voice Gateway lines and Knowledge AI usage, but no prices are stated.

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Custom quote

Unknown

Minimum seats

Unknown

Implementation fee

Not publicly disclosed

Source: Cognigy docs: Billing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.cognigy.com/pricing (returns 404), https://www.cognigy.com/sitemap.xml, https://docs.cognigy.com/ai/administer/billing. No implementation or setup fee stated.

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Telecom / carrier charges

Unknown

Paid add-ons

xApps· Vendor states

Source: Cognigy docs: Billing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Free trial

Unknown

Demo

Yes· Vendor states

Source: NiCE Cognigy demo request page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Unknown

Annual contract

Unknown

Integrations

CRM integrations

Salesforce Service Cloud, Salesforce Messaging for In-App and Web (MIAW)· Vendor states

Source: Cognigy docs: Handover Provider Reference overview
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Other integrations

NiCE CXone, Genesys Cloud, RingCentral Engage, 8x8, Content Guru storm, Chatwoot· Vendor states

Source: Cognigy docs: Handover Provider Reference overview
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Yes· Vendor states

Source: Cognigy Trust Center
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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ISO 27001

Yes· Vendor states

Source: Cognigy Trust Center
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contractual terms

Not yet established: Business Associate Agreement (BAA), Data Processing Agreement (DPA).

Service status

Public system status page

Available· Vendor states

Source: Cognigy Shared SaaS Status
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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View status

Research shortcuts

Documentation API docs Trust center Terms Integrations

Independent reviews

We link to review platforms rather than republishing their ratings or review text.

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 12 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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