PolyAI

Pricing, Features & Alternatives

Contact center software · IVR / Voice Bots, AI & Automation

Voice AI assistants designed for enterprise customer service phone lines and high-volume call deflection.

AI voice agentsAPI

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At a glance

Pricing

Not publicly posted

Source: PolyAI pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Unknown

Free trial

Yes

Source: PolyAI Trial Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Demo

Yes

Source: PolyAI request a demo page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Vendor references annual contracts; monthly terms not confirmed

Source: PolyAI Master Services Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Deployment

Cloud

Source: PolyAI Security page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Buying notes

Pricing is not publicly posted.
Carrier or telecom charges are billed separately.
A free trial is publicly offered.
The vendor publicly references annual contracts; monthly availability was not confirmed.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
Which metered charges apply, and can you model our expected volume?
What implementation and professional-services charges should we budget?
Which AI capabilities are included, optional, or usage-priced?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

IVR

Unknown

Call recording

Yes· Vendor states

Source: PolyAI docs: Studio transcripts and recordings
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Quality management

Unknown

Workforce management

Unknown

Analytics

Yes· Vendor states

Source: PolyAI docs: Analytics dashboards
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Unknown

AI voice agents

Yes· Vendor states

Source: PolyAI Agent Builder / Agent Studio
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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CRM integration

Yes· Vendor states

Source: PolyAI docs: Integrations overview
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Yes· Vendor states

Source: PolyAI docs: API reference introduction
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

Consumer services, Financial services, Healthcare, Hotels, Insurance, Restaurants· Vendor states

Source: PolyAI pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

No· Vendor states

Source: PolyAI pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Starting price

Not publicly disclosed

Source: PolyAI pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://poly.ai/pricing, https://poly.ai/request-a-demo, https://poly.ai/msa. The pricing page says usage is priced per minute but lists no prices; the MSA refers to fees set in the Order Form and a Build Package Rate Card 'available upon request'.

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Custom quote

Unknown

Minimum seats

Unknown

Implementation fee

Varies by deployment· Vendor states

Source: PolyAI Master Services Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Telecom / carrier charges

Billed separately· Vendor states

Source: PolyAI Master Services Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Paid add-ons

Additional voice talent recordings, Build Package (services Person Days)· Vendor states

Source: PolyAI Master Services Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Free trial

Yes· Vendor states

Source: PolyAI Trial Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Demo

Yes· Vendor states

Source: PolyAI request a demo page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Monthly contract

Not publicly disclosed

Source: PolyAI Master Services Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://poly.ai/pricing, https://poly.ai/msa. No monthly contract option stated; the MSA defines the Subscription Term as consecutive twelve-month Contract Years set in the Order Form.

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Annual contract

Yes· Vendor states

Source: PolyAI Master Services Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Integrations

CRM integrations

Salesforce, Zendesk, HubSpot, Microsoft Dynamics 365· Vendor states

Source: PolyAI docs: Integrations overview
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Other integrations

Five9, NICE CXone, Twilio Flex, Amazon Connect, Genesys Cloud, Zendesk Talk, Dialpad· Vendor states

Source: PolyAI docs: Integrations overview
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Unknown

ISO 27001

Yes· Vendor states

Source: PolyAI Security page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contractual terms

Business Associate Agreement (BAA)

Not publicly disclosed

Source: PolyAI Security page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://poly.ai/security, https://poly.ai/msa, https://poly.ai/dpa, https://poly.ai/terms-of-use. No Business Associate Agreement offer stated (the site says agents are governed 'with SOC 2, HIPAA, GDPR, PCI DSS as standard' but does not mention a BAA).

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: PolyAI Master Services Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page: Unknown

Research shortcuts

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Independent reviews

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 15 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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