Parloa

Pricing, Features & Alternatives

Contact center software · AI & Automation

Enterprise AI agent management platform for customer service voice and digital agents.

AI voice agents

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At a glance

Pricing

Custom quote

Source: Parloa pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Not publicly disclosed

Source: Parloa pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.parloa.com/platform/pricing/, https://www.parloa.com/terms-policies/, https://a.storyblok.com/f/330303/x/b22a1c8310/parloa_group_customerampfairuseanddynamicconsumptionpolicy_v2-1_2025_en.pdf. No minimum seat requirement stated (pricing is consumption-based with volume commitments).

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Free trial

Unknown

Demo

Yes

Source: Parloa platform overview
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Vendor references annual contracts; monthly terms not confirmed

Source: Parloa Group Customer AMP Fair Use & Dynamic Consumption Policy V2.1 (linked from Terms & Policies)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Deployment

Unknown

Buying notes

Pricing is not publicly posted.
The vendor does not publicly state a minimum seat requirement.
The vendor publicly references annual contracts; monthly availability was not confirmed.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
What implementation and professional-services charges should we budget?
Which AI capabilities are included, optional, or usage-priced?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

IVR

Unknown

Call recording

Unknown

Quality management

Unknown

Workforce management

Unknown

Analytics

Yes· Vendor states

Source: Parloa Lens
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Unknown

AI voice agents

Yes· Vendor states

Source: Parloa IVR Replacement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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CRM integration

Yes· Vendor states

Source: Parloa integrations
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Unknown

Vendor-described use cases

Healthcare, Insurance, Retail, Travel & Hospitality, Utilities· Vendor states

Source: Parloa pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

No· Vendor states

Source: Parloa pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Starting price

Not publicly disclosed

Source: Parloa pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.parloa.com/platform/pricing/, https://www.parloa.com/terms-policies/, https://a.storyblok.com/f/330303/x/b22a1c8310/parloa_group_customerampfairuseanddynamicconsumptionpolicy_v2-1_2025_en.pdf. Pricing is described as consumption-based (per minute for voice, per interaction for chat) with custom plans; no rates or starting price stated.

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Custom quote

Yes· Vendor states

Source: Parloa pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Not publicly disclosed

Source: Parloa pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.parloa.com/platform/pricing/, https://www.parloa.com/terms-policies/, https://a.storyblok.com/f/330303/x/b22a1c8310/parloa_group_customerampfairuseanddynamicconsumptionpolicy_v2-1_2025_en.pdf. No minimum seat requirement stated (pricing is consumption-based with volume commitments).

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Implementation fee

Not publicly disclosed

Source: Parloa pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.parloa.com/platform/pricing/, https://www.parloa.com/terms-policies/, https://a.storyblok.com/f/330303/x/b22a1c8310/parloa_group_customerampfairuseanddynamicconsumptionpolicy_v2-1_2025_en.pdf. No implementation or setup fee stated for customers.

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Telecom / carrier charges

Not publicly disclosed

Source: Parloa pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.parloa.com/platform/pricing/, https://www.parloa.com/terms-policies/, https://a.storyblok.com/f/330303/x/b22a1c8310/parloa_group_customerampfairuseanddynamicconsumptionpolicy_v2-1_2025_en.pdf. No statement on whether telephony or carrier charges are included in the per-minute rate or billed separately.

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Paid add-ons

Unknown

Free trial

Unknown

Demo

Yes· Vendor states

Source: Parloa platform overview
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Not publicly disclosed

Source: Parloa Group Customer AMP Fair Use & Dynamic Consumption Policy V2.1 (linked from Terms & Policies)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.parloa.com/platform/pricing/, https://www.parloa.com/terms-policies/, https://a.storyblok.com/f/330303/x/b22a1c8310/parloa_group_customerampfairuseanddynamicconsumptionpolicy_v2-1_2025_en.pdf. No monthly contract option stated.

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Annual contract

Yes· Vendor states

Source: Parloa Group Customer AMP Fair Use & Dynamic Consumption Policy V2.1 (linked from Terms & Policies)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Integrations

CRM integrations

Salesforce, Microsoft Dynamics 365· Vendor states

Source: Parloa integrations
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Other integrations

Genesys, NICE, Five9, Amazon Connect, Cisco, Azure· Vendor states

Source: Parloa IVR Replacement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Yes· Vendor states

Source: Parloa Enterprise Security & Governance
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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ISO 27001

Yes· Vendor states

Source: Parloa Enterprise Security & Governance
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contractual terms

Business Associate Agreement (BAA)

Yes· Vendor states

Source: Parloa Terms & Policies
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: Parloa Trust Center
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page: Unknown

Research shortcuts

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Independent reviews

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 14 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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