Cresta

Pricing, Features & Alternatives

Contact center software · AI & Automation, QA / Speech Analytics

Real-time AI coaching and automation platform that assists agents during live customer conversations.

AI voice agentsQMAPI

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At a glance

Pricing

Not publicly disclosed

Source: Cresta Master Subscription Service Agreement (2026-07-01, PDF linked from cresta.com/legal)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://cresta.com/pricing (404, no pricing page), https://cresta.com/legal, https://cdn.prod.website-files.com/67fe49bf21b9f9d5b910d3c9/6a500af5ace7bfbfe47fc7c7_MSSA%20(2026-07-01)%20%5BWeb%20terms%5D.pdf. No prices are listed; the MSSA says 'Customer will pay Cresta all fees specified in the applicable Order Form.'

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Minimum seats

Not publicly disclosed

Source: Cresta Master Subscription Service Agreement (2026-07-01, PDF linked from cresta.com/legal)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://cresta.com/pricing (404, no pricing page), https://cresta.com/legal, https://cdn.prod.website-files.com/67fe49bf21b9f9d5b910d3c9/6a500af5ace7bfbfe47fc7c7_MSSA%20(2026-07-01)%20%5BWeb%20terms%5D.pdf. No minimum seat requirement stated.

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Free trial

Unknown

Demo

Yes

Source: Cresta Request a Demo page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Unknown

Deployment

Cloud

Source: Cresta Trust Center (SafeBase)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Buying notes

The vendor does not publicly state a minimum seat requirement.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
What implementation and professional-services charges should we budget?
Which AI capabilities are included, optional, or usage-priced?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

IVR

Unknown

Call recording

Unknown

Quality management

Yes· Vendor states

Source: Cresta Quality Management page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Workforce management

Unknown

Analytics

Yes· Vendor states

Source: Cresta Insights page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Yes· Vendor states

Source: Cresta Agent Assist page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI voice agents

Yes· Vendor states

Source: Cresta AI Agent omnichannel page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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CRM integration

Yes· Vendor states

Source: Cresta Integrations page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Yes· Vendor states

Source: Cresta Developers (SDKs and APIs) page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

Airlines, Automotive, Finance, Healthcare, Insurance, Telecommunications· Vendor states

Source: Cresta Trust (security and data privacy) page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

Unknown

Starting price

Not publicly disclosed

Source: Cresta Master Subscription Service Agreement (2026-07-01, PDF linked from cresta.com/legal)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://cresta.com/pricing (404, no pricing page), https://cresta.com/legal, https://cdn.prod.website-files.com/67fe49bf21b9f9d5b910d3c9/6a500af5ace7bfbfe47fc7c7_MSSA%20(2026-07-01)%20%5BWeb%20terms%5D.pdf. No prices are listed; the MSSA says 'Customer will pay Cresta all fees specified in the applicable Order Form.'

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Custom quote

Unknown

Minimum seats

Not publicly disclosed

Source: Cresta Master Subscription Service Agreement (2026-07-01, PDF linked from cresta.com/legal)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://cresta.com/pricing (404, no pricing page), https://cresta.com/legal, https://cdn.prod.website-files.com/67fe49bf21b9f9d5b910d3c9/6a500af5ace7bfbfe47fc7c7_MSSA%20(2026-07-01)%20%5BWeb%20terms%5D.pdf. No minimum seat requirement stated.

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Implementation fee

Not publicly disclosed

Source: Cresta Master Subscription Service Agreement (2026-07-01, PDF linked from cresta.com/legal)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://cresta.com/pricing (404, no pricing page), https://cresta.com/legal, https://cdn.prod.website-files.com/67fe49bf21b9f9d5b910d3c9/6a500af5ace7bfbfe47fc7c7_MSSA%20(2026-07-01)%20%5BWeb%20terms%5D.pdf. No implementation fee amount stated; the MSSA defines Implementation Services as 'the professional services and configuration tasks set forth on an Order Form.'

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Telecom / carrier charges

Unknown

Paid add-ons

Unknown

Free trial

Unknown

Demo

Yes· Vendor states

Source: Cresta Request a Demo page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Unknown

Annual contract

Unknown

Integrations

Not yet established: CRM integrations, Other integrations.

Security

Vendor-stated security

SOC 2 Type II

Yes· Vendor states

Source: Cresta Trust Center (SafeBase)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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ISO 27001

Yes· Vendor states

Source: Cresta Trust Center (SafeBase)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contractual terms

Business Associate Agreement (BAA)

Yes· Vendor states

Source: Cresta Master Subscription Service Agreement (2026-07-01, PDF linked from cresta.com/legal)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: Cresta Master Subscription Service Agreement (2026-07-01, PDF linked from cresta.com/legal)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page

Available· Vendor states

Source: Cresta status page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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View status

Research shortcuts

API docs Trust center Integrations Status page

Independent reviews

We link to review platforms rather than republishing their ratings or review text.

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 14 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

View sources (14)