Dialpad

Pricing, Features & Alternatives

Contact center platform · CCaaS / Contact Center Platforms, AI & Automation, Analytics & Wallboards

AI-powered business communications and contact center platform with real-time transcription and coaching features.

InboundOutboundOmnichannelWFMAI voice agentsAPI

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At a glance

Pricing

From $80 per user / month, billed annually

Source: Dialpad Plans & Pricing (Support tab)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Not publicly disclosed

Source: Dialpad Plans & Pricing (Support tab)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.dialpad.com/pricing/ (Support tab, plan cards, FAQ and feature comparison data), https://www.dialpad.com/legal/ (Terms of Service). No minimum seat requirement stated for Dialpad Support plans (a 'Seat minimums' row appears only in the Dialpad Connect comparison).

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Free trial

Yes

Source: Dialpad Support for Contact Centers product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Demo

Yes

Source: Dialpad Support for Contact Centers product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Monthly and annual contracts available

Source: Dialpad Plans & Pricing (Support tab)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Deployment

Cloud

Source: Dialpad contact center analytics page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Buying notes

Published pricing starts at $80 per user / month, billed annually.
The vendor does not publicly state a minimum seat requirement.
A free trial is publicly offered.
Month-to-month contracts are available.

Questions to ask sales

Generated from what the vendor does not publicly state.

What implementation and professional-services charges should we budget?
Which AI capabilities are included, optional, or usage-priced?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

Inbound calling

Yes· Vendor states

Source: Dialpad blended call center software page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Outbound calling

Yes· Vendor states

Source: Dialpad blended call center software page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Blended contact center

Yes· Vendor states

Source: Dialpad blended call center software page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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IVR

Yes· Vendor states

Source: Dialpad cloud contact center page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Skills-based routing

Yes· Vendor states

Source: Dialpad call routing feature page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Omnichannel

Yes· Vendor states

Source: Dialpad enterprise live chat software page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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SMS

Yes· Vendor states

Source: Dialpad Help Center: Digital Channels (Zendesk API JSON; HTML at help.dialpad.com/hc/en-us/articles/54370683435419-Digital-Channels is behind a Cloudflare bot check)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Yes· Vendor states

Source: Dialpad Help Center: Digital Channels (Zendesk API JSON; HTML at help.dialpad.com/hc/en-us/articles/54370683435419-Digital-Channels is behind a Cloudflare bot check)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Chat

Yes· Vendor states

Source: Dialpad Help Center: Digital Channels (Zendesk API JSON; HTML at help.dialpad.com/hc/en-us/articles/54370683435419-Digital-Channels is behind a Cloudflare bot check)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Call recording

Yes· Vendor states

Source: Dialpad Plans & Pricing (Support tab)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Quality management

Yes· Vendor states

Source: Dialpad cloud contact center page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Workforce management

Yes· Vendor states

Source: Dialpad cloud contact center page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Analytics

Yes· Vendor states

Source: Dialpad cloud contact center page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Yes· Vendor states

Source: Dialpad Support for Contact Centers product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI voice agents

Yes· Vendor states

Source: Dialpad AI Agents page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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CRM integration

Yes· Vendor states

Source: Dialpad cloud contact center page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Yes· Vendor states

Source: Dialpad Developer documentation home
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

Healthcare, Financial services, Education, Professional sports· Vendor states

Source: Dialpad Support for Contact Centers product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Calling & compliance

Specific tools and public records. This is not a legal compliance determination.

Government records

FCC Robocall Mitigation Database

Listed· Government record

Source: FCC Robocall Mitigation Database listings (keyword search: Dialpad)
Claim type: Government record
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Calling-compliance tools

DNC management

Yes· Vendor states

Source: Dialpad Help Center: Dialpad Dialer Compliance, DNC, and Limits (Zendesk API JSON; HTML at help.dialpad.com/hc/en-us/articles/54654782680475)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Calling-hours controls

Yes· Vendor states

Source: Dialpad Help Center: Dialpad Dialer Compliance, DNC, and Limits (Zendesk API JSON; HTML at help.dialpad.com/hc/en-us/articles/54654782680475)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Reassigned Numbers Database support

Unknown

STIR/SHAKEN-related functionality

Yes· Vendor states

Source: Dialpad Help Center: STIR/SHAKEN for Dialpad Users (Zendesk API JSON; HTML at help.dialpad.com/hc/en-us/articles/53073587891611)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

Yes· Vendor states

Source: Dialpad Plans & Pricing (Support tab)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Starting price

$80 per user / month, billed annually· Vendor states

Source: Dialpad Plans & Pricing (Support tab)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Custom quote

Unknown

Minimum seats

Not publicly disclosed

Source: Dialpad Plans & Pricing (Support tab)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.dialpad.com/pricing/ (Support tab, plan cards, FAQ and feature comparison data), https://www.dialpad.com/legal/ (Terms of Service). No minimum seat requirement stated for Dialpad Support plans (a 'Seat minimums' row appears only in the Dialpad Connect comparison).

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Implementation fee

Not publicly disclosed

Source: Dialpad Plans & Pricing (Support tab)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.dialpad.com/pricing/, https://www.dialpad.com/products/cloud-contact-center/, https://www.dialpad.com/legal/ (Terms of Service). No implementation or setup fee amount stated; the Terms only refer generically to 'any applicable initiation charges'.

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Telecom / carrier charges

Unknown

Paid add-ons

Dialpad WFM (workforce management), AI feature add-ons (additional analytics)· Vendor states

Source: Dialpad Plans & Pricing (Support tab)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Free trial

Yes· Vendor states

Source: Dialpad Support for Contact Centers product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Demo

Yes· Vendor states

Source: Dialpad Support for Contact Centers product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Yes· Vendor states

Source: Dialpad Plans & Pricing (Support tab)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Annual contract

Yes· Vendor states

Source: Dialpad Plans & Pricing (Support tab)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Integrations

CRM integrations

Salesforce, HubSpot, Zoho CRM, Copper CRM· Vendor states

Source: Dialpad contact center integrations page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Other integrations

Zendesk, ServiceNow, Outreach· Vendor states

Source: Dialpad contact center integrations page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Yes· Vendor states

Source: Dialpad security and trust page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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ISO 27001

Yes· Vendor states

Source: Dialpad security and trust page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contractual terms

Business Associate Agreement (BAA)

Yes· Vendor states

Source: Dialpad security and trust page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: Dialpad security and trust page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page

Available· Vendor states

Source: Dialpad Status
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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View status

Research shortcuts

Pricing API docs Trust center Terms Integrations Status page

Independent reviews

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 20 of 21 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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