NICE CXone
SponsoredPricing, Features & Alternatives
Contact center platform · CCaaS / Contact Center Platforms, Workforce Management, QA / Speech Analytics, Call Recording, Analytics & Wallboards
Cloud contact center suite spanning ACD, IVR, WFM, quality management, and AI interaction analytics for large and regulated operations.
InboundOutboundOmnichannelWFMAI voice agentsAPI
At a glance
- Pricing
- Posted on vendor site
- Source
- NiCE CXone Packages and Pricing
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Minimum seats
- Not publicly disclosed
- Source
- NiCE CXone Packages and Pricing
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.nice.com/pricing, https://www.nice.com/get-quote, https://www.nice.com/company/legal/nice-enterprise-terms-and-conditions/invoicing-policy. No minimum seat requirement stated; the invoicing policy refers to a 'Minimum Commitment' only 'as specified in a Transaction Document'.
- Free trial
- Unknown
- Demo
- Yes
- Source
- NiCE CXone demo video series
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Contract information
- Unknown
- Deployment
- Cloud
- Source
- NiCE CXone Cloud Architecture page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Buying notes
- The vendor does not publicly state a minimum seat requirement.
Questions to ask sales
Generated from what the vendor does not publicly state.
- What commitment term applies to the configuration we need?
- What implementation and professional-services charges should we budget?
- Which AI capabilities are included, optional, or usage-priced?
- What does the CRM connector support, and are additional licenses or services required?
Core capabilities
- Inbound calling
- Yes· Vendor states
- Source
- NiCE Interactive Voice Response product page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Outbound calling
- Yes· Vendor states
- Source
- NiCE CXone Help: Personal Connection
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Blended contact center
- Yes· Vendor states
- Source
- NiCE CXone Help: Personal Connection
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- IVR
- Yes· Vendor states
- Source
- NiCE Interactive Voice Response product page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Skills-based routing
- Yes· Vendor states
- Source
- NiCE CXone Help: ACD Skills
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Omnichannel
- Yes· Vendor states
- Source
- NiCE Omnichannel Routing product page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- SMS
- Yes· Vendor states
- Source
- NiCE Omnichannel Routing product page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Yes· Vendor states
- Source
- NiCE Omnichannel Routing product page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Chat
- Yes· Vendor states
- Source
- NiCE Omnichannel Routing product page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Call recording
- Yes· Vendor states
- Source
- NiCE Recording Management product page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Quality management
- Yes· Vendor states
- Source
- NiCE Quality Management product page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Workforce management
- Yes· Vendor states
- Source
- NiCE Workforce Management product page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Analytics
- Yes· Vendor states
- Source
- NiCE Interaction Analytics product page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- AI agent assistance
- Yes· Vendor states
- Source
- NiCE Copilot for Agents product page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- AI voice agents
- Yes· Vendor states
- Source
- NiCE AI Agents for Self-Service product page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- CRM integration
- Yes· Vendor states
- Source
- NiCE CRM Integrations page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Public API
- Yes· Vendor states
- Source
- NiCE CXone Cloud Architecture page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Vendor-described use cases
- BPO, Education, Financial services, Government, Healthcare, Insurance· Vendor states
- Source
- NiCE CXone Packages and Pricing
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Calling & compliance
Specific tools and public records. This is not a legal compliance determination.
Government records
- FCC Robocall Mitigation Database
- Listed· Government record
- Source
- FCC Robocall Mitigation Database record: inContact, Inc
- Claim type
- Government record
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Calling-compliance tools
- DNC management
- Yes· Vendor states
- Source
- NiCE CXone Help: Do Not Call (DNC)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Calling-hours controls
- Yes· Vendor states
- Source
- NiCE CXone Help: Manage the Proactive Voice and SMS Curfew
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Reassigned Numbers Database support
- Unknown
- STIR/SHAKEN-related functionality
- Yes· Vendor states
- Source
- NiCE CXone Help: STIR/SHAKEN A-Level Attestation
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Pricing & purchasing
- Pricing publicly posted
- Yes· Vendor states
- Source
- NiCE CXone Packages and Pricing
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Starting price
- Unknown
- Custom quote
- Yes· Vendor states
- Source
- NiCE Get a Quote page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Minimum seats
- Not publicly disclosed
- Source
- NiCE CXone Packages and Pricing
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.nice.com/pricing, https://www.nice.com/get-quote, https://www.nice.com/company/legal/nice-enterprise-terms-and-conditions/invoicing-policy. No minimum seat requirement stated; the invoicing policy refers to a 'Minimum Commitment' only 'as specified in a Transaction Document'.
- Implementation fee
- Not publicly disclosed
- Source
- NiCE CXone Packages and Pricing
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.nice.com/pricing, https://www.nice.com/get-quote, https://www.nice.com/company/legal/nice-enterprise-terms-and-conditions/invoicing-policy. No implementation fee amount stated; the invoicing policy lists one-time NRC Services and Professional Services (per SOW) as invoice types without prices.
- Telecom / carrier charges
- Unknown
- Paid add-ons
- Voice biometrics, EHR integration, Proactive engagement AI agent· Vendor states
- Source
- NiCE CXone Packages and Pricing
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Free trial
- Unknown
- Demo
- Yes· Vendor states
- Source
- NiCE CXone demo video series
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Monthly contract
- Unknown
- Annual contract
- Unknown
Integrations
- CRM integrations
- Salesforce, Microsoft Dynamics, Oracle, ServiceNow, Zendesk, Kustomer, Pega· Vendor states
- Source
- NiCE CRM Integrations page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Other integrations
- Microsoft (UCaaS), RingCentral, Zoom, LogMeIn, Unify· Vendor states
- Source
- NiCE UCaaS Integrations page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Security
Vendor-stated security
- SOC 2 Type II
- Yes· Vendor states
- Source
- NiCE Trust Center: Compliance and Certifications
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- ISO 27001
- Yes· Vendor states
- Source
- NiCE Trust Center: Compliance and Certifications
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Contractual terms
- Business Associate Agreement (BAA)
- Yes· Vendor states
- Source
- NiCE Healthcare industry page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Data Processing Agreement (DPA)
- Yes· Vendor states
- Source
- NiCE Data Processing Agreement
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Service status
- Public system status page
- Unknown
Research shortcuts
Independent reviews
We link to review platforms rather than republishing their ratings or review text.
Company information
- Website
- nice.com
- Legal entity
- NiCE Ltd.· Vendor states
- Source
- NiCE Data Processing Agreement
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Headquarters
- Ra'anana, Israel; Hoboken, New Jersey, USA (both listed as headquarters)· Vendor states
- Source
- NiCE Global Office Locations
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Founded
- Unknown
Sources & methodology
- Last source check
- October 3, 2026
- Last human review
- None yet
- Last editorial update
- None yet
Research in progress: 16 of 21 publication criteria met.
“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy
View sources (26)
- NiCE CXone Packages and PricingVendor claim · checked Oct 3, 2026
- NiCE Invoicing Policy (Enterprise Terms and Conditions)Vendor claim · checked Oct 3, 2026
- NiCE Get a Quote pageVendor claim · checked Oct 3, 2026
- NiCE CXone demo video seriesVendor claim · checked Oct 3, 2026
- NiCE CXone Cloud Architecture pageVendor claim · checked Oct 3, 2026
- NiCE Interactive Voice Response product pageVendor claim · checked Oct 3, 2026
- NiCE Omnichannel Routing product pageVendor claim · checked Oct 3, 2026
- NiCE Recording Management product pageVendor claim · checked Oct 3, 2026
- NiCE Quality Management product pageVendor claim · checked Oct 3, 2026
- NiCE Workforce Management product pageVendor claim · checked Oct 3, 2026
- NiCE Interaction Analytics product pageVendor claim · checked Oct 3, 2026
- NiCE Copilot for Agents product pageVendor claim · checked Oct 3, 2026
- NiCE AI Agents for Self-Service product pageVendor claim · checked Oct 3, 2026
- NiCE CRM Integrations pageVendor claim · checked Oct 3, 2026
- NiCE UCaaS Integrations pageVendor claim · checked Oct 3, 2026
- NiCE CXone Help: Personal ConnectionVendor claim · checked Oct 3, 2026
- NiCE CXone Help: ACD SkillsVendor claim · checked Oct 3, 2026
- NiCE CXone Help: Do Not Call (DNC)Vendor claim · checked Oct 3, 2026
- NiCE CXone Help: Manage the Proactive Voice and SMS CurfewVendor claim · checked Oct 3, 2026
- NiCE CXone Help: STIR/SHAKEN A-Level AttestationVendor claim · checked Oct 3, 2026
- NiCE Trust Center: Compliance and CertificationsVendor claim · checked Oct 3, 2026
- NiCE Healthcare industry pageVendor claim · checked Oct 3, 2026
- NiCE Data Processing AgreementVendor claim · checked Oct 3, 2026
- NiCE Trust Center: Availability and Platform UptimeVendor claim · checked Oct 3, 2026
- NiCE Global Office LocationsVendor claim · checked Oct 3, 2026
- FCC Robocall Mitigation Database record: inContact, IncGovernment record · checked Oct 3, 2026
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