Analytics & Wallboards
Wallboards and analytics only help if supervisors trust them in the moment. Prefer tools that unify ACD, digital, and workforce data without brittle spreadsheet exports.
NICE CXone
FeaturedSponsored
Cloud contact center suite spanning ACD, IVR, WFM, quality management, and AI interaction analytics for large and regulated operations.
nice.com
Five9
Featured
Cloud contact center platform known for strong outbound dialer capabilities, omnichannel routing, and practical AI agent tools.
five9.com
2Ring
Contact center dashboards and wallboards for real-time agent and queue visibility.
2ring.com
Aceyus
Contact center analytics platform that centralizes operational metrics into real-time dashboards.
aceyus.com
Akixi
Cloud call analytics and reporting for service providers and business phone systems.
akixi.com
Calabrio
Workforce engagement suite covering WFM, quality management, and analytics for contact center operations.
calabrio.com
CallRail
Lead intelligence and call tracking platform for attributing phone calls to marketing.
callrail.com
CallTrackingMetrics
Call tracking, routing, and conversation analytics platform used for marketing attribution and inbound call management.
calltrackingmetrics.com
Dialpad
AI-powered business communications and contact center platform with real-time transcription and coaching features.
dialpad.com
Invoca
AI conversation intelligence for inbound call attribution and revenue conversion.
invoca.com
Marchex
Conversation intelligence and call analytics for marketing and customer engagement.
marchex.com
Medallia
Experience management platform that turns surveys, speech, and digital signals into prioritized CX action.
medallia.com
Qualtrics
Experience management platform for surveys, feedback analytics, and closed-loop CX programs.
qualtrics.com
Queue Metrics
Call center monitoring and reporting for agent productivity, queues, and ACD activity.
queuemetrics.com
Ringba
Call tracking and pay-per-call infrastructure for performance marketers and networks.
ringba.com
TeleMate
Unified communications and contact center monitoring, reporting, and analytics.
telemate.net