Marchex
Pricing, Features & Alternatives
Contact center software · Call Recording, Analytics & Wallboards
Conversation intelligence and call analytics for marketing and customer engagement.
QMAPI
At a glance
- Pricing
- Posted on vendor site
- Source
- Marchex Engage for Sales self-serve sign-up (non-OEM dealers)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Minimum seats
- Not publicly disclosed
- Source
- Marchex Engage for Sales self-serve sign-up (non-OEM dealers)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.marchex.com/new-engage-for-sales-sign-up/, https://www.marchex.com/gm-engage-for-sales-self-serve-sign-up/, https://www.marchex.com/legal/subscription-terms-of-service/, https://www.marchex.com/legal/service-terms-and-conditions/, https://www.marchex.com/faq/. Packages are sized by monthly tracked calls; no minimum seat or user requirement stated.
- Free trial
- Unknown
- Demo
- Yes
- Source
- The Marchex Engage Platform
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Contract information
- Not publicly disclosed
- Source
- Marchex Subscription Terms of Service
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.marchex.com/legal/subscription-terms-of-service/, https://www.marchex.com/legal/service-terms-and-conditions/, https://www.marchex.com/legal/gm-dealer-services-agreement/, https://www.marchex.com/new-engage-for-sales-sign-up/, https://www.marchex.com/faq/. The Subscription Terms say the term is 'for the period specified in the applicable Order' and auto-renews for the same duration; no annual term is stated.
- Deployment
- Unknown
Buying notes
- The vendor does not publicly state a minimum seat requirement.
Questions to ask sales
Generated from what the vendor does not publicly state.
- What commitment term applies to the configuration we need?
- What implementation and professional-services charges should we budget?
- What does the CRM connector support, and are additional licenses or services required?
Core capabilities
- IVR
- Unknown
- Call recording
- Yes· Vendor states
- Source
- Marchex Recorded Call Services Terms & Conditions
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Quality management
- Yes· Vendor states
- Source
- Marchex Conversation Intelligence
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Workforce management
- Unknown
- Analytics
- Yes· Vendor states
- Source
- The Marchex Engage Platform
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- AI agent assistance
- Unknown
- AI voice agents
- Unknown
- CRM integration
- Yes· Vendor states
- Source
- Marchex integration: Salesforce
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Public API
- Yes· Vendor states
- Source
- Marchex integration: API and Webhooks
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Vendor-described use cases
- Automotive, Home services, Healthcare, Real estate, Advertising & media· Vendor states
- Source
- Marchex About Us
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Pricing & purchasing
- Pricing publicly posted
- Yes· Vendor states
- Source
- Marchex Engage for Sales self-serve sign-up (non-OEM dealers)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Starting price
- Unknown
- Custom quote
- Unknown
- Minimum seats
- Not publicly disclosed
- Source
- Marchex Engage for Sales self-serve sign-up (non-OEM dealers)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.marchex.com/new-engage-for-sales-sign-up/, https://www.marchex.com/gm-engage-for-sales-self-serve-sign-up/, https://www.marchex.com/legal/subscription-terms-of-service/, https://www.marchex.com/legal/service-terms-and-conditions/, https://www.marchex.com/faq/. Packages are sized by monthly tracked calls; no minimum seat or user requirement stated.
- Implementation fee
- Not publicly disclosed
- Source
- Marchex Subscription Terms of Service
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.marchex.com/new-engage-for-sales-sign-up/, https://www.marchex.com/gm-engage-for-sales-self-serve-sign-up/, https://www.marchex.com/legal/subscription-terms-of-service/, https://www.marchex.com/legal/service-terms-and-conditions/, https://www.marchex.com/faq/. No implementation, setup or onboarding fee stated.
- Telecom / carrier charges
- Unknown
- Paid add-ons
- Premier CRM integration (eLead, VinSolutions, DealerSocket), DNI for Dealers· Vendor states
- Source
- Marchex Engage for Sales self-serve sign-up (non-OEM dealers)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Free trial
- Unknown
- Demo
- Yes· Vendor states
- Source
- The Marchex Engage Platform
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Monthly contract
- Unknown
- Annual contract
- Not publicly disclosed
- Source
- Marchex Subscription Terms of Service
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.marchex.com/legal/subscription-terms-of-service/, https://www.marchex.com/legal/service-terms-and-conditions/, https://www.marchex.com/legal/gm-dealer-services-agreement/, https://www.marchex.com/new-engage-for-sales-sign-up/, https://www.marchex.com/faq/. The Subscription Terms say the term is 'for the period specified in the applicable Order' and auto-renews for the same duration; no annual term is stated.
Integrations
- CRM integrations
- eLead, VinSolutions, DealerSocket· Vendor states
- Source
- Marchex Engage for Sales self-serve sign-up (non-OEM dealers)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Other integrations
- Twilio, Five9, Slack, Freshpaint· Vendor states
- Source
- Marchex integrations library
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Security
Vendor-stated security
- SOC 2 Type II
- Not publicly disclosed
- Source
- Marchex Privacy Policy
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.marchex.com/privacy-policy/, https://www.marchex.com/legal/subscription-terms-of-service/, https://www.marchex.com/legal/service-terms-and-conditions/, https://www.marchex.com/legal/gm-dealer-services-agreement/, https://www.marchex.com/legal/ (no security or trust page found on marchex.com). No SOC 2 report or attestation stated.
- ISO 27001
- Not publicly disclosed
- Source
- Marchex Privacy Policy
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.marchex.com/privacy-policy/, https://www.marchex.com/legal/subscription-terms-of-service/, https://www.marchex.com/legal/service-terms-and-conditions/, https://www.marchex.com/legal/gm-dealer-services-agreement/, https://www.marchex.com/legal/ (no security or trust page found on marchex.com). No ISO 27001 certification stated.
Contractual terms
- Business Associate Agreement (BAA)
- No· Vendor states
- Source
- Marchex Call Recording Services Terms and Conditions
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Data Processing Agreement (DPA)
- Unknown
Service status
- Public system status page
- Unknown
Research shortcuts
Independent reviews
We link to review platforms rather than republishing their ratings or review text.
Company information
- Website
- marchex.com
- Legal entity
- Marchex, Inc.· Vendor states
- Source
- Marchex Subscription Terms of Service
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Headquarters
- Seattle, Washington, USA· Vendor states
- Source
- Marchex Subscription Terms of Service
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Founded
- 2003· Vendor states
- Source
- Marchex About Us
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Sources & methodology
- Last source check
- October 3, 2026
- Last human review
- None yet
- Last editorial update
- None yet
Research in progress: 14 of 18 publication criteria met.
“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy
View sources (15)
- Marchex Engage for Sales self-serve sign-up (non-OEM dealers)Vendor claim · checked Oct 3, 2026
- Marchex DNI for Dealers add-on sign-upVendor claim · checked Oct 3, 2026
- Marchex Services Agreement (GM dealer program)Vendor claim · checked Oct 3, 2026
- Marchex Subscription Terms of ServiceVendor claim · checked Oct 3, 2026
- Marchex Recorded Call Services Terms & ConditionsVendor claim · checked Oct 3, 2026
- Marchex Call Recording Services Terms and ConditionsVendor claim · checked Oct 3, 2026
- Marchex About UsVendor claim · checked Oct 3, 2026
- The Marchex Engage PlatformVendor claim · checked Oct 3, 2026
- Marchex Conversation IntelligenceVendor claim · checked Oct 3, 2026
- Marchex integration: SalesforceVendor claim · checked Oct 3, 2026
- Marchex integration: API and WebhooksVendor claim · checked Oct 3, 2026
- Marchex integrations libraryVendor claim · checked Oct 3, 2026
- Marchex integration: HubSpotVendor claim · checked Oct 3, 2026
- Marchex Privacy PolicyVendor claim · checked Oct 3, 2026
- Visa Global Registry of Service Providers searchThird-party record · checked Oct 3, 2026
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