CallTrackingMetrics

Pricing, Features & Alternatives

Contact center software · Call Recording, Analytics & Wallboards

Call tracking, routing, and conversation analytics platform used for marketing attribution and inbound call management.

AI voice agentsAPI

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At a glance

Pricing

From $65 per account / month, billed annually

Source: CTM Compare Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Not publicly disclosed

Source: CTM Compare Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.ctm.com/plans-pricing/, https://www.ctm.com/plans-pricing/faqs/, https://www.ctm.com/legal/tos/. No minimum seat requirement stated; plans are priced per account and list 'Users Unlimited Unlimited Unlimited Unlimited'.

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Free trial

Unknown

Demo

Yes

Source: CTM Frequently Asked Questions
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Monthly and annual contracts available

Source: CTM Frequently Asked Questions
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Deployment

Unknown

Buying notes

Published pricing starts at $65 per account / month, billed annually.
The vendor does not publicly state a minimum seat requirement.
Carrier or telecom charges are billed separately.
Month-to-month contracts are available.

Questions to ask sales

Generated from what the vendor does not publicly state.

Which metered charges apply, and can you model our expected volume?
What implementation and professional-services charges should we budget?
Which AI capabilities are included, optional, or usage-priced?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

IVR

Yes· Vendor states

Source: CTM Compare Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Call recording

Yes· Vendor states

Source: CTM Frequently Asked Questions
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Quality management

Unknown

Workforce management

Unknown

Analytics

Yes· Vendor states

Source: CTM Call Reporting and Analytics
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Unknown

AI voice agents

Yes· Vendor states

Source: CTM VoiceAI
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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CRM integration

Yes· Vendor states

Source: CTM Frequently Asked Questions
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Yes· Vendor states

Source: CTM Frequently Asked Questions
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

Behavioral health (addiction treatment), Home services, Health & wellness, Marketing agencies, Legal services, Automotive· Vendor states

Source: CTM VoiceAI
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

Yes· Vendor states

Source: CTM Compare Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Starting price

$65 per account / month, billed annually· Vendor states

Source: CTM Compare Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Custom quote

Unknown

Minimum seats

Not publicly disclosed

Source: CTM Compare Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.ctm.com/plans-pricing/, https://www.ctm.com/plans-pricing/faqs/, https://www.ctm.com/legal/tos/. No minimum seat requirement stated; plans are priced per account and list 'Users Unlimited Unlimited Unlimited Unlimited'.

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Implementation fee

Not publicly disclosed

Source: CTM Compare Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.ctm.com/plans-pricing/, https://www.ctm.com/plans-pricing/faqs/, https://www.ctm.com/plans-pricing/professional-services/, https://www.ctm.com/legal/tos/. No setup or implementation fee stated; FAQ says all plans include onboarding time (1 hour Marketing Lite, up to 2 hours Pro/Sales Engage), while Extended onboarding and Professional Services are paid options without listed prices.

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Telecom / carrier charges

Billed separately· Vendor states

Source: CTM Frequently Asked Questions
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Paid add-ons

Extended onboarding, Premium Technical Support, Encrypted call recordings, Live transcriptions, Agent bundle license, Chat license· Vendor states

Source: CTM Compare Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Free trial

Unknown

Demo

Yes· Vendor states

Source: CTM Frequently Asked Questions
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Yes· Vendor states

Source: CTM Frequently Asked Questions
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Annual contract

Yes· Vendor states

Source: CTM Frequently Asked Questions
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Integrations

CRM integrations

Salesforce, HubSpot, Microsoft Dynamics 365, Pipedrive, Zoho CRM, Zendesk· Vendor states

Source: CTM Compare Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Other integrations

Google Ads, Google Analytics, Zoom, Slack, Microsoft Teams, Gong, Calendly, Zapier· Vendor states

Source: CTM Compare Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Yes· Vendor states

Source: CTM Security
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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ISO 27001

Not publicly disclosed

Source: CTM Security
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.ctm.com/security/, https://www.ctm.com/legal/, https://www.ctm.com/plans-pricing/faqs/. No ISO 27001 certification for CTM stated; the security page only says its hosting provider AWS complies with ISO 27001.

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Contractual terms

Business Associate Agreement (BAA)

Yes· Vendor states

Source: CTM Security
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: CTM Data Protection Addendum
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page: Unknown

Independent reviews

We link to review platforms rather than republishing their ratings or review text.

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 16 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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