Calabrio

Pricing, Features & Alternatives

Contact center software · Workforce Management, QA / Speech Analytics, Analytics & Wallboards

Workforce engagement suite covering WFM, quality management, and analytics for contact center operations.

QMWFM

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At a glance

Pricing

Not publicly disclosed

Source: Calabrio ONE product page (verint.com)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.calabrio.com/pricing/ (redirects to https://www.verint.com/), https://www.verint.com/pricing/ (404), https://www.verint.com/calabrio-one/, https://www.verint.com/our-company/legal-documents/master-agreement/. No prices stated; product pages offer 'Get a Demo' and 'Contact Sales'.

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Minimum seats

Unknown

Free trial

Unknown

Demo

Yes

Source: Calabrio ONE product page (verint.com)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Unknown

Deployment

Unknown

Buying notes

No buying notes yet. Pricing, trial and contract facts appear here only after they have been reviewed against the vendor's public sources.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
What implementation and professional-services charges should we budget?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

IVR

Unknown

Call recording

Yes· Vendor states

Source: Calabrio ONE call recording software page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Quality management

Yes· Vendor states

Source: Calabrio QM Intelligence page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Workforce management

Yes· Vendor states

Source: Calabrio Workforce Management page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Analytics

Yes· Vendor states

Source: Calabrio ONE product page (verint.com)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Unknown

AI voice agents

Unknown

CRM integration

Yes· Vendor states

Source: Calabrio ONE call recording software page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Unknown

Pricing & purchasing

Pricing publicly posted

Unknown

Starting price

Not publicly disclosed

Source: Calabrio ONE product page (verint.com)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.calabrio.com/pricing/ (redirects to https://www.verint.com/), https://www.verint.com/pricing/ (404), https://www.verint.com/calabrio-one/, https://www.verint.com/our-company/legal-documents/master-agreement/. No prices stated; product pages offer 'Get a Demo' and 'Contact Sales'.

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Custom quote

Unknown

Minimum seats

Unknown

Implementation fee

Not publicly disclosed

Source: Verint Master Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.verint.com/calabrio-one/, https://www.verint.com/workforce-management-software-wfm-solutions/calabrio-workforce-management/, https://www.verint.com/our-company/legal-documents/master-agreement/. No implementation fee stated; the Master Agreement only says Professional Services are subject to 'a mutually agreeable implementation plan'.

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Telecom / carrier charges

Unknown

Paid add-ons

Unknown

Free trial

Unknown

Demo

Yes· Vendor states

Source: Calabrio ONE product page (verint.com)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Unknown

Annual contract

Unknown

Integrations

CRM integrations

Unknown

Other integrations

Amazon Connect, Cisco Webex Contact Center, Five9, Talkdesk, RingCentral RingCX, 8x8 Contact Center· Vendor states

Source: Calabrio Workforce Management page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

Not yet established: SOC 2 Type II, ISO 27001.

Contractual terms

Not yet established: Business Associate Agreement (BAA), Data Processing Agreement (DPA).

Service status

Public system status page: Unknown

Independent reviews

We link to review platforms rather than republishing their ratings or review text.

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 7 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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