Peopleware

Pricing, Features & Alternatives

Contact center software · Workforce Management

AI-native workforce management for contact center forecasting and capacity planning.

WFMAPI

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At a glance

Pricing

Custom quote

Source: Peopleware pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Not publicly disclosed

Source: Peopleware pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.peopleware.com/pricing, https://www.peopleware.com/terms-and-conditions. No minimum user or seat requirement stated.

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Free trial

Unknown

Demo

Yes

Source: Peopleware demo request page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Monthly contracts available

Source: Peopleware General Terms and Conditions (InVision Software, Inc., US)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Deployment

Cloud

Source: Peopleware WFM for contact center outsourcers
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Buying notes

Pricing is not publicly posted.
The vendor does not publicly state a minimum seat requirement.
Month-to-month contracts are available.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
What implementation and professional-services charges should we budget?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

IVR

Unknown

Call recording

Unknown

Quality management

Unknown

Workforce management

Yes· Vendor states

Source: Peopleware General Terms and Conditions (InVision Software, Inc., US)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Analytics

Yes· Vendor states

Source: Peopleware Intraday Management page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Unknown

AI voice agents

Unknown

CRM integration

Yes· Vendor states

Source: Peopleware WFM for Salesforce integration page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Yes· Vendor states

Source: Peopleware Platform page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

Contact centers, Contact center outsourcers / BPOs, Retail, Healthcare, Manufacturing· Vendor states

Source: Peopleware demo request page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

No· Vendor states

Source: Peopleware pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Starting price

Not publicly disclosed

Source: Peopleware pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.peopleware.com/pricing, https://www.peopleware.com/terms-and-conditions. No prices are listed; the pricing page asks buyers to request a quote, and the terms refer to 'the price list valid at the time of order or in a separate commercial proposal'.

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Custom quote

Yes· Vendor states

Source: Peopleware pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Minimum seats

Not publicly disclosed

Source: Peopleware pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.peopleware.com/pricing, https://www.peopleware.com/terms-and-conditions. No minimum user or seat requirement stated.

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Implementation fee

Not publicly disclosed

Source: Peopleware Implementation services page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.peopleware.com/services/implementation, https://www.peopleware.com/pricing, https://www.peopleware.com/terms-and-conditions. Implementation phases are described but no implementation or setup fee is stated.

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Telecom / carrier charges

Unknown

Paid add-ons

Unknown

Free trial

Unknown

Demo

Yes· Vendor states

Source: Peopleware demo request page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Yes· Vendor states

Source: Peopleware General Terms and Conditions (InVision Software, Inc., US)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Annual contract

Unknown

Integrations

CRM integrations

Salesforce, Zendesk, Freshworks, Intercom· Vendor states

Source: Peopleware integrations listing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Other integrations

Five9, Talkdesk, NICE inContact, Amazon Connect, Avaya, Cisco, Twilio, Vonage, 8x8, Mitel, UJET, Noble, LiveVox, evaluagent· Vendor states

Source: Peopleware integrations listing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Not publicly disclosed

Source: Peopleware Trust Center
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.peopleware.com/trust-center, https://www.peopleware.com/products/platform, https://www.peopleware.com/terms-and-conditions. No SOC 2 report for Peopleware itself is stated; the only SOC 2 mention refers to AWS data centres.

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ISO 27001

Yes· Vendor states

Source: Peopleware Trust Center
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contractual terms

Business Associate Agreement (BAA)

Not publicly disclosed

Source: Peopleware Trust Center
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.peopleware.com/trust-center, https://www.peopleware.com/terms-and-conditions, https://www.peopleware.com/privacy-policy. No HIPAA Business Associate Agreement mentioned.

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: Peopleware Trust Center
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page

Available· Vendor states

Source: Peopleware status page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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View status

Research shortcuts

Pricing Trust center Terms Integrations Status page

Independent reviews

We link to review platforms rather than republishing their ratings or review text.

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 15 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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