Verint
Pricing, Features & Alternatives
Contact center software · Workforce Management, QA / Speech Analytics, Call Recording
Customer experience and workforce engagement vendor with speech analytics, WFM, and quality management products.
AI voice agentsQMWFM
At a glance
- Pricing
- Custom quote
- Source
- Verint Community licensing and pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Minimum seats
- Not publicly disclosed
- Source
- Verint Master Agreement
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.verint.com/pricing/ (404, no pricing page), https://www.verint.com/customer-self-service/verint-community/licensing-and-pricing/, https://www.verint.com/our-company/legal-documents/master-agreement/. No general minimum seat requirement stated (the Verint Community page states a 300-user minimum block only for its private/internal community product).
- Free trial
- Unknown
- Demo
- Yes
- Source
- Verint Get a Demo page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Contract information
- Vendor references annual contracts; monthly terms not confirmed
- Source
- Verint Master Agreement
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Deployment
- Cloud or on-premises
- Source
- Verint Hybrid Cloud page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Buying notes
- The vendor does not publicly state a minimum seat requirement.
- The vendor publicly references annual contracts; monthly availability was not confirmed.
Questions to ask sales
Generated from what the vendor does not publicly state.
- What commitment term applies to the configuration we need?
- What implementation and professional-services charges should we budget?
- Which AI capabilities are included, optional, or usage-priced?
- What does the CRM connector support, and are additional licenses or services required?
Core capabilities
- IVR
- Unknown
- Call recording
- Yes· Vendor states
- Source
- Verint Enterprise Recording with Engagement Data Management page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Quality management
- Yes· Vendor states
- Source
- Verint Quality Bot (automated quality management) page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Workforce management
- Yes· Vendor states
- Source
- Verint Workforce Management page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Analytics
- Yes· Vendor states
- Source
- Verint Speech Analytics page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- AI agent assistance
- Yes· Vendor states
- Source
- Verint Coaching Bot page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- AI voice agents
- Yes· Vendor states
- Source
- Verint Voice Channel page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- CRM integration
- Yes· Vendor states
- Source
- Verint Integration Studio page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Public API
- Unknown
- Vendor-described use cases
- Banking, Insurance, Public sector, Retail, Telecommunications· Vendor states
- Source
- Verint Our Company page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Pricing & purchasing
- Pricing publicly posted
- Unknown
- Starting price
- Not publicly disclosed
- Source
- Verint Master Agreement
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.verint.com/pricing/ (404, no pricing page), https://www.verint.com/customer-self-service/verint-community/licensing-and-pricing/, https://www.verint.com/our-company/legal-documents/master-agreement/. No prices are listed.
- Custom quote
- Yes· Vendor states
- Source
- Verint Community licensing and pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Minimum seats
- Not publicly disclosed
- Source
- Verint Master Agreement
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.verint.com/pricing/ (404, no pricing page), https://www.verint.com/customer-self-service/verint-community/licensing-and-pricing/, https://www.verint.com/our-company/legal-documents/master-agreement/. No general minimum seat requirement stated (the Verint Community page states a 300-user minimum block only for its private/internal community product).
- Implementation fee
- Not publicly disclosed
- Source
- Verint Master Agreement
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.verint.com/pricing/ (404, no pricing page), https://www.verint.com/customer-self-service/verint-community/licensing-and-pricing/, https://www.verint.com/our-company/legal-documents/master-agreement/. No implementation or setup fee amount stated; the Master Agreement says Professional Services are subject to a mutually agreeable implementation plan.
- Telecom / carrier charges
- Unknown
- Paid add-ons
- Unknown
- Free trial
- Unknown
- Demo
- Yes· Vendor states
- Source
- Verint Get a Demo page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Monthly contract
- Unknown
- Annual contract
- Yes· Vendor states
- Source
- Verint Master Agreement
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Integrations
- CRM integrations
- Salesforce· Vendor states
- Source
- Verint Integration Studio page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Other integrations
- Microsoft Teams· Vendor states
- Source
- Page cited in second review
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Security
Vendor-stated security
- SOC 2 Type II
- Yes· Vendor states
- Source
- Verint Certification Product Matrix (PDF, updated September 2025)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- ISO 27001
- Unknown
Contractual terms
- Business Associate Agreement (BAA)
- Unknown
- Data Processing Agreement (DPA)
- Yes· Vendor states
- Source
- Verint Global Data Processing Addendum page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Service status
- Public system status page
- Unknown
Research shortcuts
Independent reviews
We link to review platforms rather than republishing their ratings or review text.
Company information
- Website
- verint.com
- Legal entity
- Verint Systems Inc.· Vendor states
- Source
- Verint Our Company page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Headquarters
- Melville, NY· Vendor states
- Source
- Verint Our Company page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Founded
- Unknown
Sources & methodology
- Last source check
- October 3, 2026
- Last human review
- None yet
- Last editorial update
- None yet
Research in progress: 12 of 18 publication criteria met.
“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy
View sources (18)
- Verint Our Company pageVendor claim · checked Oct 3, 2026
- Verint Get a Demo pageVendor claim · checked Oct 3, 2026
- Verint Community licensing and pricing pageVendor claim · checked Oct 3, 2026
- Verint Master AgreementVendor claim · checked Oct 3, 2026
- Verint Global Data Processing Addendum pageVendor claim · checked Oct 3, 2026
- Verint Cloud Security and Compliance pageVendor claim · checked Oct 3, 2026
- Verint Information Security pageVendor claim · checked Oct 3, 2026
- Verint Certification Product Matrix (PDF, updated September 2025)Vendor claim · checked Oct 3, 2026
- Verint Hybrid Cloud pageVendor claim · checked Oct 3, 2026
- Verint Enterprise Recording with Engagement Data Management pageVendor claim · checked Oct 3, 2026
- Verint Quality Bot (automated quality management) pageVendor claim · checked Oct 3, 2026
- Verint Workforce Management pageVendor claim · checked Oct 3, 2026
- Verint Speech Analytics pageVendor claim · checked Oct 3, 2026
- Verint Coaching Bot pageVendor claim · checked Oct 3, 2026
- Verint Voice Channel pageVendor claim · checked Oct 3, 2026
- Verint Integration Studio pageVendor claim · checked Oct 3, 2026
- Visa Global Registry of Service Providers searchThird-party record · checked Oct 3, 2026
- Page cited in second reviewVendor claim · checked Oct 3, 2026
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