CCmath

Pricing, Features & Alternatives

Contact center software · Workforce Management

Workforce management forecasting and capacity tools using machine learning for contact centers.

WFM

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At a glance

Pricing

Posted on vendor site

Source: CCmath Erlang for Excel page (license and pricing)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Not publicly disclosed

Source: CCmath CCsuite product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.ccmath.com/ccsuite/, https://www.ccmath.com/ccforecast/, https://www.ccmath.com/ccschedule/, https://www.ccmath.com/terms-conditions/. No pricing or minimum seat requirement is stated for the CCsuite WFM software (the only listed prices are for the Erlang for Excel add-in, from 1 user).

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Free trial

Yes

Source: CCmath Erlang for Excel page (license and pricing)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Demo

Yes

Source: CCmath demo request page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Vendor references annual contracts; monthly terms not confirmed

Source: CCmath Erlang for Excel page (license and pricing)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Deployment

Unknown

Buying notes

The vendor does not publicly state a minimum seat requirement.
A free trial is publicly offered.
The vendor publicly references annual contracts; monthly availability was not confirmed.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
What implementation and professional-services charges should we budget?

Core capabilities

IVR

Unknown

Call recording

Unknown

Quality management

Unknown

Workforce management

Yes· Vendor states

Source: CCmath CCsuite product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Analytics

Yes· Vendor states

Source: CCmath CCsuite product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Unknown

AI voice agents

Unknown

CRM integration

Unknown

Public API

Unknown

Vendor-described use cases

Mid to large-sized contact centers, Telecom, Insurance, Technology, Finance, Healthcare· Vendor states

Source: CCmath homepage
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

Yes· Vendor states

Source: CCmath Erlang for Excel page (license and pricing)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Starting price

Unknown

Custom quote

Unknown

Minimum seats

Not publicly disclosed

Source: CCmath CCsuite product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.ccmath.com/ccsuite/, https://www.ccmath.com/ccforecast/, https://www.ccmath.com/ccschedule/, https://www.ccmath.com/terms-conditions/. No pricing or minimum seat requirement is stated for the CCsuite WFM software (the only listed prices are for the Erlang for Excel add-in, from 1 user).

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Implementation fee

Not publicly disclosed

Source: CCmath CCsuite product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.ccmath.com/ccsuite/, https://www.ccmath.com/ccschedule/, https://www.ccmath.com/erlang-excel/, https://www.ccmath.com/terms-conditions/. No implementation or setup fee is stated.

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Telecom / carrier charges

Unknown

Paid add-ons

Unknown

Free trial

Yes· Vendor states

Source: CCmath Erlang for Excel page (license and pricing)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Demo

Yes· Vendor states

Source: CCmath demo request page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Unknown

Annual contract

Yes· Vendor states

Source: CCmath Erlang for Excel page (license and pricing)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Integrations

Not yet established: CRM integrations, Other integrations.

Security

Vendor-stated security

SOC 2 Type II

Not publicly disclosed

Source: CCmath CCsuite product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.ccmath.com/ccsuite/, https://www.ccmath.com/privacy-policy/, https://www.ccmath.com/terms-conditions/, https://www.ccmath.com/ (footer: 'ISO 27001 certified and GDPR aligned'). No SOC 2 report stated.

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ISO 27001

Yes· Vendor states

Source: CCmath CCsuite product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contractual terms

Business Associate Agreement (BAA)

Not publicly disclosed

Source: CCmath Privacy Policy
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.ccmath.com/privacy-policy/, https://www.ccmath.com/terms-conditions/, https://www.ccmath.com/ccsuite/. No HIPAA Business Associate Agreement mentioned.

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Data Processing Agreement (DPA)

Not publicly disclosed

Source: CCmath Privacy Policy
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.ccmath.com/privacy-policy/, https://www.ccmath.com/terms-conditions/, https://www.ccmath.com/ccsuite/. No data processing agreement offered or linked.

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Service status

Public system status page: Unknown

Research shortcuts

Pricing Terms

Independent reviews

We link to review platforms rather than republishing their ratings or review text.

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 13 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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