Queue Metrics
Pricing, Features & Alternatives
Contact center software · Analytics & Wallboards
Call center monitoring and reporting for agent productivity, queues, and ACD activity.
QMAPI
At a glance
- Pricing
- Posted on vendor site
- Source
- QueueMetrics pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Minimum seats
- Not publicly disclosed
- Source
- QueueMetrics pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.queuemetrics.com/buy.jsp, https://www.queuemetrics.com/tos.jsp. No minimum seat requirement stated; the smallest listed on-premise plan is 'QueueMetrics 10' (10 agents), and QueueMetrics Live is priced per agent with no stated minimum.
- Free trial
- Yes
- Source
- QueueMetrics free trial request page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Demo
- Yes
- Source
- QueueMetrics features page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Contract information
- Monthly and annual contracts available
- Source
- QueueMetrics pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Deployment
- Cloud or on-premises
- Source
- QueueMetrics homepage
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Buying notes
- The vendor does not publicly state a minimum seat requirement.
- A free trial is publicly offered.
- Month-to-month contracts are available.
Questions to ask sales
Generated from what the vendor does not publicly state.
- What implementation and professional-services charges should we budget?
- What does the CRM connector support, and are additional licenses or services required?
Core capabilities
- IVR
- Unknown
- Call recording
- Unknown
- Quality management
- Yes· Vendor states
- Source
- About QueueMetrics (features overview)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Workforce management
- Unknown
- Analytics
- Yes· Vendor states
- Source
- About QueueMetrics (features overview)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- AI agent assistance
- Unknown
- AI voice agents
- Unknown
- CRM integration
- Yes· Vendor states
- Source
- QueueMetrics homepage
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Public API
- Yes· Vendor states
- Source
- About QueueMetrics (features overview)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Vendor-described use cases
- Asterisk-based contact center monitoring, Inbound and outbound campaign reporting, Agent productivity and payroll tracking, Microsoft Teams telephony analytics, Remote agent monitoring· Vendor states
- Source
- QueueMetrics homepage
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Pricing & purchasing
- Pricing publicly posted
- Yes· Vendor states
- Source
- QueueMetrics pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Starting price
- Unknown
- Custom quote
- Unknown
- Minimum seats
- Not publicly disclosed
- Source
- QueueMetrics pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.queuemetrics.com/buy.jsp, https://www.queuemetrics.com/tos.jsp. No minimum seat requirement stated; the smallest listed on-premise plan is 'QueueMetrics 10' (10 agents), and QueueMetrics Live is priced per agent with no stated minimum.
- Implementation fee
- Unknown
- Telecom / carrier charges
- Unknown
- Paid add-ons
- Extended data retention (QueueMetrics-Live), Hot-Backup license, Remote installation service, Remote support packs, Training course· Vendor states
- Source
- QueueMetrics pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Free trial
- Yes· Vendor states
- Source
- QueueMetrics free trial request page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Demo
- Yes· Vendor states
- Source
- QueueMetrics features page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Monthly contract
- Yes· Vendor states
- Source
- QueueMetrics pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Annual contract
- Yes· Vendor states
- Source
- QueueMetrics pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Integrations
- CRM integrations
- Vtiger, Salesforce· Vendor states
- Source
- QueueMetrics homepage
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Other integrations
- Asterisk, FreePBX, PBXact, Grandstream UCM, Yeastar, VitalPBX, FreeSWITCH, FusionPBX, Microsoft Teams, Issabel, Vicidial· Vendor states
- Source
- QueueMetrics PBX compatibility list
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Security
Vendor-stated security
- SOC 2 Type II
- Not publicly disclosed
- Source
- QueueMetrics Policies and TOS (terms, privacy policy, online shop terms)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.queuemetrics.com/tos.jsp, https://www.queuemetrics.com/about.jsp, https://www.queuemetrics.com/teams.jsp, https://www.loway.ch/product_QueueMetrics-Live.jsp. No SOC 2 Type II report or attestation stated.
- ISO 27001
- Not publicly disclosed
- Source
- QueueMetrics Policies and TOS (terms, privacy policy, online shop terms)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.queuemetrics.com/tos.jsp, https://www.queuemetrics.com/about.jsp, https://www.queuemetrics.com/teams.jsp, https://www.loway.ch/product_QueueMetrics-Live.jsp. No ISO 27001 certification stated.
Contractual terms
- Business Associate Agreement (BAA)
- Not publicly disclosed
- Source
- QueueMetrics Policies and TOS (terms, privacy policy, online shop terms)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.queuemetrics.com/tos.jsp, https://www.queuemetrics.com/about.jsp, https://www.queuemetrics.com/teams.jsp, https://www.loway.ch/product_QueueMetrics-Live.jsp. No Business Associate Agreement or HIPAA offering stated.
- Data Processing Agreement (DPA)
- Not publicly disclosed
- Source
- QueueMetrics Policies and TOS (terms, privacy policy, online shop terms)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.queuemetrics.com/tos.jsp, https://www.queuemetrics.com/about.jsp, https://www.queuemetrics.com/teams.jsp, https://www.loway.ch/product_QueueMetrics-Live.jsp. No Data Processing Agreement offered or linked (the Teams page only says 'We are GDPR-compliant').
Service status
- Public system status page
- Unknown
Research shortcuts
Independent reviews
We link to review platforms rather than republishing their ratings or review text.
Company information
- Website
- queuemetrics.com
- Legal entity
- Unknown
- Headquarters
- Stabio, Switzerland· Vendor states
- Source
- QueueMetrics contact page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Founded
- Unknown
Sources & methodology
- Last source check
- October 3, 2026
- Last human review
- None yet
- Last editorial update
- None yet
Research in progress: 15 of 18 publication criteria met.
“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy
View sources (11)
- QueueMetrics pricing pageVendor claim · checked Oct 3, 2026
- QueueMetrics homepageVendor claim · checked Oct 3, 2026
- About QueueMetrics (features overview)Vendor claim · checked Oct 3, 2026
- QueueMetrics features pageVendor claim · checked Oct 3, 2026
- QueueMetrics free trial request pageVendor claim · checked Oct 3, 2026
- QueueMetrics PBX compatibility listVendor claim · checked Oct 3, 2026
- QueueMetrics for Microsoft Teams pageVendor claim · checked Oct 3, 2026
- Loway QueueMetrics-Live product pageVendor claim · checked Oct 3, 2026
- QueueMetrics Policies and TOS (terms, privacy policy, online shop terms)Vendor claim · checked Oct 3, 2026
- QueueMetrics contact pageVendor claim · checked Oct 3, 2026
- Visa Global Registry of Service Providers searchThird-party record · checked Oct 3, 2026
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