Medallia

Pricing, Features & Alternatives

Contact center software · Analytics & Wallboards

Experience management platform that turns surveys, speech, and digital signals into prioritized CX action.

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At a glance

Pricing

Custom quote

Source: Medallia pricing page (Experience Data Record pricing)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Not publicly disclosed

Source: Medallia pricing page (Experience Data Record pricing)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.medallia.com/pricing/, https://www.medallia.com/legal/, https://www.medallia.com/legal/terms-of-use/, https://www.medallia.com/legal/purchase-order-terms-and-conditions/. No minimum seat requirement stated; the pricing page says EDR pricing includes 'Unlimited Users'.

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Free trial

Unknown

Demo

Yes

Source: About Medallia
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Not publicly disclosed

Source: Medallia pricing page (Experience Data Record pricing)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.medallia.com/pricing/, https://www.medallia.com/legal/, https://www.medallia.com/legal/terms-of-use/, https://www.medallia.com/legal/purchase-order-terms-and-conditions/. Only annual-tier pricing is mentioned; no monthly contract term is stated.

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Deployment

Cloud

Source: Medallia Trust and Security page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Buying notes

Pricing is not publicly posted.
The vendor does not publicly state a minimum seat requirement.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
What implementation and professional-services charges should we budget?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

IVR

Unknown

Call recording

Unknown

Quality management

Yes· Vendor states

Source: Medallia Agent Connect quality management page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Workforce management

Unknown

Analytics

Yes· Vendor states

Source: Medallia Speech analytics page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Unknown

AI voice agents

Unknown

CRM integration

Yes· Vendor states

Source: Medallia contact center experience page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Yes· Vendor states

Source: Medallia APIs page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

Automotive, Financial services, Healthcare, Insurance, Public sector, Retail· Vendor states

Source: Medallia pricing page (Experience Data Record pricing)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

No· Vendor states

Source: Medallia pricing page (Experience Data Record pricing)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Starting price

Not publicly disclosed

Source: Medallia pricing page (Experience Data Record pricing)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.medallia.com/pricing/, https://www.medallia.com/legal/, https://www.medallia.com/legal/terms-of-use/, https://www.medallia.com/legal/purchase-order-terms-and-conditions/. No prices are listed; the pricing page describes Experience Data Record (EDR) pricing and directs buyers to 'Talk to Sales'.

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Custom quote

Yes· Vendor states

Source: Medallia pricing page (Experience Data Record pricing)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Not publicly disclosed

Source: Medallia pricing page (Experience Data Record pricing)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.medallia.com/pricing/, https://www.medallia.com/legal/, https://www.medallia.com/legal/terms-of-use/, https://www.medallia.com/legal/purchase-order-terms-and-conditions/. No minimum seat requirement stated; the pricing page says EDR pricing includes 'Unlimited Users'.

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Implementation fee

Not publicly disclosed

Source: Medallia pricing page (Experience Data Record pricing)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.medallia.com/pricing/, https://www.medallia.com/legal/, https://www.medallia.com/legal/terms-of-use/, https://www.medallia.com/legal/purchase-order-terms-and-conditions/. No implementation or onboarding fee stated.

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Telecom / carrier charges

Unknown

Paid add-ons

Unknown

Free trial

Unknown

Demo

Yes· Vendor states

Source: About Medallia
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Not publicly disclosed

Source: Medallia pricing page (Experience Data Record pricing)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.medallia.com/pricing/, https://www.medallia.com/legal/, https://www.medallia.com/legal/terms-of-use/, https://www.medallia.com/legal/purchase-order-terms-and-conditions/. Only annual-tier pricing is mentioned; no monthly contract term is stated.

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Annual contract

Unknown

Integrations

CRM integrations

Salesforce· Vendor states

Source: Medallia integrations page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Other integrations

Genesys, Amazon· Vendor states

Source: Medallia conversational intelligence page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Yes· Vendor states

Source: Medallia Trust and Security page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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ISO 27001

Yes· Vendor states

Source: Medallia Trust and Security page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contractual terms

Business Associate Agreement (BAA)

Not publicly disclosed

Source: Medallia Trust and Security page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.medallia.com/security/, https://trust.medallia.com/, https://www.medallia.com/data-protection/, https://www.medallia.com/legal/. HIPAA compliance is claimed, but no Business Associate Agreement is offered or mentioned.

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: Medallia & Data Protection page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page: Unknown

Research shortcuts

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Independent reviews

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 14 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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