CallCenterAdvisor

Amazon Connect

Pricing, Features & Alternatives

Contact center platform · CCaaS / Contact Center Platforms, IVR / Voice Bots, AI & Automation

AWS contact center service with usage-based pricing, deep AWS integrations, and programmable voice and chat experiences.

InboundOutboundOmnichannelWFMAI voice agentsAPI

At a glance

Pricing

From $0.018 per minute, billed monthly, no commitment (Customer Basic)

Source: Amazon Connect Customer pricing appendix (Connect Customer, Customer Basic, telephony, free tier)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Minimum seats

Not applicable

Source: Amazon Connect Customer pricing (aws.amazon.com/connect/pricing/ redirects here)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Free trial

Unknown

Demo

Unknown

Contract information

Monthly contracts available

Source: Amazon Connect Customer pricing appendix (Connect Customer, Customer Basic, telephony, free tier)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026
What we checked: Searched the pricing page and full pricing appendix for: annual, yearly, 12-month term, commitment, committed use, Savings Plan, reserved, contract term, discount. The only term-related statements are "No minimums, no long-term contracts" and "zero upfront commitment" (pricing page); no annual contract or committed-spend option for Amazon Connect is described. The pricing page links a "Request a pricing quote" form without describing terms.

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Deployment

Cloud

Source: Amazon Connect Customer features
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Quick take

CallCenterAdvisor analysis

Amazon Connect Customer is a usage-priced cloud contact center covering voice, chat, SMS, email and other messaging channels.

CallCenterAdvisor analysis, based on:

Deployment: Cloudsource
Channels: voice, chat, sms, email, othersource
Price: $0.038 per minute, billed monthly, no commitmentsource

On the Connect Customer plan, voice is $0.038 per minute, and that rate includes AI self-service, real-time agent assistance, conversational analytics, agent evaluations and forecasting.

CallCenterAdvisor analysis, based on:

Price: $0.038 per minute, billed monthly, no commitmentsource
Included: End-customer self-service with AI agents (agentic voice and chat; Lex included), Real-time agent assistance, Conversational analytics & post-contact summaries; custom metrics in dashboards and APIs, Performance evaluations of agents and of self-service interactions, Forecasting & agent scheduling (voice, chat, messaging)source

Customer Basic charges $0.018 per minute for voice and sells those AI features as per-use add-ons.

CallCenterAdvisor analysis, based on:

Price: $0.018 per minute, billed monthly, no commitmentsource
Optional add-ons: Real-time agent assistance ($0.0080 per min; $0.0015 per message; $0.020 per inbound email), End-customer self-service ($0.0080 per min plus Lex), Conversational analytics & post-contact summaries ($0.015 per min; $0.0015 per message), Performance evaluations of agents ($12 per agent per month), Forecasting & agent scheduling ($27 per agent per month)source

Telephony, including phone numbers and inbound and outbound call minutes, is billed separately on top of these rates.

CallCenterAdvisor analysis, based on:

Telecom / carrier charges: Billed separatelysource
What may cost extra: US direct inward dial (DID) number, Inbound calls to a US DID, Inbound calls to a US toll-free number, Outbound calls to US destinations, US toll-free number, SMS / WhatsApp delivery (Amazon End User Messaging), Email delivery (Amazon SES), Calls to premium rate numbers above limits, Call recording, contact search, contact rules, supervisor barge-in, AWS Professional Services (implementation help)source

AWS states there are no minimums or long-term contracts and bills monthly.

CallCenterAdvisor analysis, based on:

Contract terms: no commitment, billed monthlysource
Monthly contract: Yessource

Outbound campaigns, a paid add-on, include a predictive dialer with do-not-call lists and calling-time controls.

CallCenterAdvisor analysis, based on:

Outbound calling: Yessource
Paid add-ons: Outbound campaigns, Cases, Customer Profiles (imported data), Live Sync, Third-party AI agent collaboration, Tasks, Step-by-step guides, External voice connectorssource
DNC management: Yessource
Calling-hours controls: Yessource

Implementation costs and annual or committed-spend terms are not publicly disclosed.

CallCenterAdvisor analysis, based on:

Implementation fee: Not publicly disclosedsource
Annual contract: Not publicly disclosedsource

Fit

CallCenterAdvisor analysis

Worth considering if…

Your contact volume swings by hour or season: you pay per minute and per message, with no minimums or long-term contract.
CallCenterAdvisor analysis, based on:
- Price: $0.038 per minute, billed monthly, no commitmentsource
- Contract terms: no commitment, billed monthlysource
You want AI self-service and agent assist without separate AI licenses: the Connect Customer usage rate includes them.
CallCenterAdvisor analysis, based on:
- Included: End-customer self-service with AI agents (agentic voice and chat; Lex included), Real-time agent assistance, Conversational analytics & post-contact summaries; custom metrics in dashboards and APIs, Performance evaluations of agents and of self-service interactions, Forecasting & agent scheduling (voice, chat, messaging)source
- Price: $0.038 per minute, billed monthly, no commitmentsource
You build on AWS or want custom call flows: flows integrate natively with AWS Lambda, and a public API is available.
CallCenterAdvisor analysis, based on:
- Other integrations: AWS Lambdasource
- Public API: Yessource
You run outbound campaigns: a predictive dialer with answering machine detection, do-not-call lists and quiet-time controls is available.
CallCenterAdvisor analysis, based on:
- Outbound calling: Yessource
- DNC management: Yessource
- Calling-hours controls: Yessource

Check carefully if…

You are comparing against per-seat products: model your expected minutes, messages and telephony first, because every charge here is usage-based.
CallCenterAdvisor analysis, based on:
- Price: $0.038 per minute, billed monthly, no commitmentsource
- What may cost extra: US direct inward dial (DID) number, Inbound calls to a US DID, Inbound calls to a US toll-free number, Outbound calls to US destinations, US toll-free number, SMS / WhatsApp delivery (Amazon End User Messaging), Email delivery (Amazon SES), Calls to premium rate numbers above limits, Call recording, contact search, contact rules, supervisor barge-in, AWS Professional Services (implementation help)source
- Telecom / carrier charges: Billed separatelysource
You only need core routing: Customer Basic has the lower voice rate, but each AI feature you add is charged per use.
CallCenterAdvisor analysis, based on:
- Price: $0.018 per minute, billed monthly, no commitmentsource
- Price: $0.038 per minute, billed monthly, no commitmentsource
- Optional add-ons: Real-time agent assistance ($0.0080 per min; $0.0015 per message; $0.020 per inbound email), End-customer self-service ($0.0080 per min plus Lex), Conversational analytics & post-contact summaries ($0.015 per min; $0.0015 per message), Performance evaluations of agents ($12 per agent per month), Forecasting & agent scheduling ($27 per agent per month)source
You need help with setup or many add-ons: implementation costs are not publicly disclosed, and features such as outbound campaigns, cases and tasks carry their own usage charges.
CallCenterAdvisor analysis, based on:
- Implementation fee: Not publicly disclosedsource
- Paid add-ons: Outbound campaigns, Cases, Customer Profiles (imported data), Live Sync, Third-party AI agent collaboration, Tasks, Step-by-step guides, External voice connectorssource
Your CRM is not Salesforce Service Cloud or Zendesk: those are the CRM integrations AWS publishes, so confirm the integration effort for yours.
CallCenterAdvisor analysis, based on:
- CRM integrations: Salesforce Service Cloud, Zendesksource

Plans & packaging

Published plans and what each includes. Prices keep every stated qualifier.

Plan	Channels / purpose	Price	Includes	Add-ons / extra	Not confirmed
Connect Customer	Voice, Chat, SMS, Email, Other · Agentic AI pricing for Amazon Connect Customer and the default for all new instances: one per-channel usage rate (voice, chat, messaging, email) that includes end-customer self-service with AI agents, real-time agent assistance, conversational analytics and post-contact summaries, performance evaluations, and forecasting and agent scheduling.	$0.038 per minute, billed monthly, no commitment Source Amazon Connect Customer pricing appendix (Connect Customer, Customer Basic, telephony, free tier) Claim type Vendor claim Checked October 4, 2026 Verified by CallCenterAdvisor October 4, 2026 View source Suggest a correction Price terms (12) US East (N. Virginia), us-east-1 pricing region (AWS Price List us-east-1: "Amazon Connect AI Voice Minutes" USD 0.0380000000 per Minute)Voice $0.038 per voice min (standard telephony rates apply)Connect Customer Voice has two charges: voice service ($0.038) and communication service. Communication rates are: A/ telephony (see Global Telephony rates), B/ in-app and web calling audio usage ($0.010/min), C/ video connection ($0.015/min/participant), D/ screen sharing ($0.015/min).Voice service usage is billed on a per-second basis (with a minimum of 10 seconds).Chat $0.010 per message sent or receivedEmail $0.080 per email sent or receivedSMS and 3P messaging $0.014 per message sent or receivedConnect Customer charges apply to all channel usage in your account.Pricing may vary by region, communication type, and third-party provider.No minimums, no long-term contracts, pay for what you needWe calculate and bill fees and charges monthly.All fees payable by you are exclusive of Indirect Taxes, except where applicable law requires otherwise.	End-customer self-service with AI agents (agentic voice and chat; Lex included), Real-time agent assistance, Conversational analytics & post-contact summaries; custom metrics in dashboards and APIs, Performance evaluations of agents and of self-service interactions, Forecasting & agent scheduling (voice, chat, messaging)	Customer Profiles with more than 100 objects	Minimum seats not confirmed
Customer Basic	Voice, Chat, SMS, Email, Other	$0.018 per minute, billed monthly, no commitment Source Amazon Connect Customer pricing appendix (Connect Customer, Customer Basic, telephony, free tier) Claim type Vendor claim Checked October 4, 2026 Verified by CallCenterAdvisor October 4, 2026 View source Suggest a correction Price terms (9) US East (N. Virginia), us-east-1 pricing region (AWS Price List us-east-1: "End customer minutes used" USD 0.0180000000 per Minutes)Channel usage $0.018 per min (see note 1 and 3) $0.004 per message $0.010 per message (see note 4) $0.050 per emailCustomer Basic Voice has two charges: voice service ($0.018) and communication service. Communication rates are: A/ telephony (see Global Telephony rates), B/ in-app and web calling audio usage ($0.010/min), C/ video connection ($0.015/min/participant), D/ screen sharing ($0.015/min).Voice service usage is billed on a per-second basis (with a minimum of 10 seconds).In Customer Basic, you first select your communication channels (e.g. voice, chat, email, SMS, etc) and add specific features such as agent assistance, step-by-step guides, end-customer self-service, screen recording, conversational analytics, post-contact summaries, Cases , Customer Profiles , outbound campaigns , tasks , performance evaluation, and forecasting and agent scheduling.Some customers might still be on Customer Basic.No minimums, no long-term contracts, pay for what you needWe calculate and bill fees and charges monthly.All fees payable by you are exclusive of Indirect Taxes, except where applicable law requires otherwise.	—	Real-time agent assistance ($0.0080 per min; $0.0015 per message; $0.020 per inbound email) (optional), End-customer self-service ($0.0080 per min plus Lex) (optional), Conversational analytics & post-contact summaries ($0.015 per min; $0.0015 per message) (optional), Performance evaluations of agents ($12 per agent per month) (optional), Forecasting & agent scheduling ($27 per agent per month) (optional)	Minimum seats not confirmed

Connect Customer

Voice, Chat, SMS, Email, Other · Agentic AI pricing for Amazon Connect Customer and the default for all new instances: one per-channel usage rate (voice, chat, messaging, email) that includes end-customer self-service with AI agents, real-time agent assistance, conversational analytics and post-contact summaries, performance evaluations, and forecasting and agent scheduling.

$0.038 per minute, billed monthly, no commitment

Source: Amazon Connect Customer pricing appendix (Connect Customer, Customer Basic, telephony, free tier)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Price terms (12)

US East (N. Virginia), us-east-1 pricing region (AWS Price List us-east-1: "Amazon Connect AI Voice Minutes" USD 0.0380000000 per Minute)Voice $0.038 per voice min (standard telephony rates apply)Connect Customer Voice has two charges: voice service ($0.038) and communication service. Communication rates are: A/ telephony (see Global Telephony rates), B/ in-app and web calling audio usage ($0.010/min), C/ video connection ($0.015/min/participant), D/ screen sharing ($0.015/min).Voice service usage is billed on a per-second basis (with a minimum of 10 seconds).Chat $0.010 per message sent or receivedEmail $0.080 per email sent or receivedSMS and 3P messaging $0.014 per message sent or receivedConnect Customer charges apply to all channel usage in your account.Pricing may vary by region, communication type, and third-party provider.No minimums, no long-term contracts, pay for what you needWe calculate and bill fees and charges monthly.All fees payable by you are exclusive of Indirect Taxes, except where applicable law requires otherwise.

Includes:: End-customer self-service with AI agents (agentic voice and chat; Lex included), Real-time agent assistance, Conversational analytics & post-contact summaries; custom metrics in dashboards and APIs, Performance evaluations of agents and of self-service interactions, Forecasting & agent scheduling (voice, chat, messaging)
Add-ons / extra:: Customer Profiles with more than 100 objects
Not confirmed:: Minimum seats not confirmed

Customer Basic

Voice, Chat, SMS, Email, Other

$0.018 per minute, billed monthly, no commitment

Source: Amazon Connect Customer pricing appendix (Connect Customer, Customer Basic, telephony, free tier)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Price terms (9)

US East (N. Virginia), us-east-1 pricing region (AWS Price List us-east-1: "End customer minutes used" USD 0.0180000000 per Minutes)Channel usage $0.018 per min (see note 1 and 3) $0.004 per message $0.010 per message (see note 4) $0.050 per emailCustomer Basic Voice has two charges: voice service ($0.018) and communication service. Communication rates are: A/ telephony (see Global Telephony rates), B/ in-app and web calling audio usage ($0.010/min), C/ video connection ($0.015/min/participant), D/ screen sharing ($0.015/min).Voice service usage is billed on a per-second basis (with a minimum of 10 seconds).In Customer Basic, you first select your communication channels (e.g. voice, chat, email, SMS, etc) and add specific features such as agent assistance, step-by-step guides, end-customer self-service, screen recording, conversational analytics, post-contact summaries, Cases , Customer Profiles , outbound campaigns , tasks , performance evaluation, and forecasting and agent scheduling.Some customers might still be on Customer Basic.No minimums, no long-term contracts, pay for what you needWe calculate and bill fees and charges monthly.All fees payable by you are exclusive of Indirect Taxes, except where applicable law requires otherwise.

Includes:: —
Add-ons / extra:: Real-time agent assistance ($0.0080 per min; $0.0015 per message; $0.020 per inbound email) (optional), End-customer self-service ($0.0080 per min plus Lex) (optional), Conversational analytics & post-contact summaries ($0.015 per min; $0.0015 per message) (optional), Performance evaluations of agents ($12 per agent per month) (optional), Forecasting & agent scheduling ($27 per agent per month) (optional)
Not confirmed:: Minimum seats not confirmed

What may cost extra

Cost driver	When it applies	What is disclosed	What to confirm
US direct inward dial (DID) number Source AWS telephony rate data used by the pricing appendix Global Telephony tables (contactcentertelecomm) Claim type Vendor claim Checked October 4, 2026 Verified by CallCenterAdvisor October 4, 2026 View source	Connect Customer, Customer Basic	Charged separately, per number per day: $0.03	US East (N. Virginia) rate data: "ContactCenterTelecomm Toll DiD Line United States" price 0.03.
Inbound calls to a US DID Source AWS telephony rate data used by the pricing appendix Global Telephony tables (contactcentertelecomm) Claim type Vendor claim Checked October 4, 2026 Verified by CallCenterAdvisor October 4, 2026 View source	Connect Customer, Customer Basic	Charged separately, per minute (per-second billing, 60s minimum): $0.0022	US East rate data: "ContactCenterTelecomm Toll Inbound Call United States" price 0.0022; on top of the voice service rate.
Inbound calls to a US toll-free number Source AWS telephony rate data used by the pricing appendix Global Telephony tables (contactcentertelecomm) Claim type Vendor claim Checked October 4, 2026 Verified by CallCenterAdvisor October 4, 2026 View source	Connect Customer, Customer Basic	Charged separately, per minute: $0.012	US East rate data: "ContactCenterTelecomm Toll Free Inbound Call United States" price 0.012.
Outbound calls to US destinations Source AWS telephony rate data used by the pricing appendix Global Telephony tables (contactcentertelecomm) Claim type Vendor claim Checked October 4, 2026 Verified by CallCenterAdvisor October 4, 2026 View source	Connect Customer, Customer Basic	Charged separately, per minute (per-second billing, 60s minimum): $0.0048	US East rate data: "Outbound Call Toll United States" price 0.0048.
US toll-free number Source AWS telephony rate data used by the pricing appendix Global Telephony tables (contactcentertelecomm) Claim type Vendor claim Checked October 4, 2026 Verified by CallCenterAdvisor October 4, 2026 View source	Connect Customer, Customer Basic	Charged separately, per number per day: $0.06	US East (N. Virginia): the appendix outbound campaigns example states "$0.06 per day" for a claimed US toll-free number (it also says $0 "for free tier usage in the first 12 months", which the appendix AWS Free Tier section does not list); US toll-free numbers claimed at a volume of 1,000+ bill at $0.039 per number per day in US East.
SMS / WhatsApp delivery (Amazon End User Messaging) Source AWS telephony rate data used by the pricing appendix Global Telephony tables (contactcentertelecomm) Claim type Vendor claim Checked October 4, 2026 Verified by CallCenterAdvisor October 4, 2026 View source	Connect Customer, Customer Basic	Charged separately, per message part, by country and carrier	Appendix example: US 10DLC outbound $0.00883/message, inbound $0.0075; varies by region and carrier.

Questions to ask sales

Generated from what the vendor does not publicly state.

Which metered charges apply, and can you model our expected volume?
What implementation and professional-services charges should we budget?
Can you provide your current security report and its scope under appropriate access terms?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

Inbound calling

Yes· Vendor states

Source: Amazon Connect Customer pricing appendix (Connect Customer, Customer Basic, telephony, free tier)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Outbound calling

Yes· Vendor states

Source: Amazon Connect Customer features
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Blended contact center

Yes· Vendor states

Source: Amazon Connect Customer outbound campaigns
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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IVR

Yes· Vendor states

Source: Amazon Connect Customer features
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Skills-based routing

Yes· Vendor states

Source: Amazon Connect Customer features
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Omnichannel

Yes· Vendor states

Source: Amazon Connect Customer features
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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SMS

Yes· Vendor states

Source: Amazon Connect Customer features
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Email

Yes· Vendor states

Source: Amazon Connect Customer features
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Chat

Yes· Vendor states

Source: Amazon Connect Customer features
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Call recording

Yes· Vendor states

Source: AWS Service Terms (section 54, Amazon Connect Customer)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Quality management

Yes· Vendor states

Source: Amazon Connect Customer features
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Workforce management

Yes· Vendor states

Source: Amazon Connect Customer features
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Analytics

Yes· Vendor states

Source: Amazon Connect Customer features
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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AI agent assistance

Yes· Vendor states

Source: Amazon Connect Customer features
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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AI voice agents

Yes· Vendor states

Source: Amazon Connect Customer features
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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CRM integration

Yes· Vendor states

Source: Amazon Connect Customer features
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Public API

Yes· Vendor states

Source: Amazon Connect Customer API Reference: Welcome
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Vendor-described use cases

Financial services, Healthcare and life sciences, Retail· Vendor states

Source: Amazon Connect Customer product overview
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Calling & compliance

Specific tools and public records. This is not a legal compliance determination.

Government records

FCC Robocall Mitigation Database

Listed· Government record

Source: FCC Robocall Mitigation Database record: AMCS LLC
Claim type: Government record
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Calling-compliance tools

DNC management

Yes· Vendor states

Source: Amazon Connect Customer outbound campaigns
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Calling-hours controls

Yes· Vendor states

Source: Amazon Connect Customer outbound campaigns
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Reassigned Numbers Database support

Unknown

STIR/SHAKEN-related functionality

Unknown

Pricing & purchasing

Pricing publicly posted

Yes· Vendor states

Source: Amazon Connect Customer pricing (aws.amazon.com/connect/pricing/ redirects here)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Starting price

Unknown

Custom quote

Unknown

Implementation fee

Not publicly disclosed

Source: Amazon Connect Customer pricing (aws.amazon.com/connect/pricing/ redirects here)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026
What we checked: Searched the Amazon Connect Customer pricing page and the full pricing appendix (Connect Customer, Customer Basic, telephony, free tier sections) for: implementation, setup, set-up, onboarding, one-time, activation, professional services. Only usage rates are listed. The pricing page mentions AWS Professional Services ("brings proven expertise to accelerate your implementation") without any price; no implementation or setup fee is stated for US East or any region.

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Telecom / carrier charges

Billed separately· Vendor states

Source: Amazon Connect Customer pricing appendix (Connect Customer, Customer Basic, telephony, free tier)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Paid add-ons

Outbound campaigns, Cases, Customer Profiles (imported data), Live Sync, Third-party AI agent collaboration, Tasks, Step-by-step guides, External voice connectors· Vendor states

Source: Amazon Connect Customer pricing appendix (Connect Customer, Customer Basic, telephony, free tier)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Free trial

Unknown

Demo

Unknown

Monthly contract

Yes· Vendor states

Source: Amazon Connect Customer pricing (aws.amazon.com/connect/pricing/ redirects here)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Annual contract

Not publicly disclosed

Source: Amazon Connect Customer pricing appendix (Connect Customer, Customer Basic, telephony, free tier)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026
What we checked: Searched the pricing page and full pricing appendix for: annual, yearly, 12-month term, commitment, committed use, Savings Plan, reserved, contract term, discount. The only term-related statements are "No minimums, no long-term contracts" and "zero upfront commitment" (pricing page); no annual contract or committed-spend option for Amazon Connect is described. The pricing page links a "Request a pricing quote" form without describing terms.

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Integrations

CRM integrations

Salesforce Service Cloud, Zendesk· Vendor states

Source: Amazon Connect Customer features
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Other integrations

AWS Lambda· Vendor states

Source: Amazon Connect Customer features
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Security

Vendor-stated security

SOC 2 Type II

Unknown

ISO 27001

Yes· Vendor states

Source: AWS ISO/IEC 27001:2022 compliance page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contractual terms

Business Associate Agreement (BAA)

Yes· Vendor states

Source: AWS HIPAA compliance page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Data Processing Agreement (DPA)

Yes· Vendor states

Source: AWS Service Terms
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page

Available· Vendor states

Source: AWS Health Dashboard (public service status)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Research shortcuts

Pricing Documentation API docs Trust center Terms Status page

Independent reviews

We link to review platforms rather than republishing their ratings or review text.

Search G2 Search Capterra

Company information

Website: aws.amazon.com/connect

Legal entity

Amazon Web Services, Inc.· Vendor states

Source: AWS Customer Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Headquarters

Seattle, Washington, USA· Vendor states

Source: AWS Customer Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Founded

Unknown

Sources & methodology

Last source check: October 4, 2026
Last human review: October 4, 2026
Last editorial update: October 4, 2026

Research in progress: 16 of 21 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

View sources (31)

Amazon Connect Customer pricing pageVendor claim · checked Oct 3, 2026
Amazon Connect Customer pricing appendixVendor claim · checked Oct 3, 2026
Amazon Connect Customer product overviewVendor claim · checked Oct 3, 2026
Amazon Connect Customer features pageVendor claim · checked Oct 3, 2026
Amazon Connect Customer outbound campaigns pageVendor claim · checked Oct 3, 2026
Amazon Connect Customer Administrator Guide: Enable contact recordingVendor claim · checked Oct 3, 2026
Amazon Connect Customer API ReferenceVendor claim · checked Oct 3, 2026
AWS Service TermsVendor claim · checked Oct 3, 2026
AWS Customer AgreementVendor claim · checked Oct 3, 2026
AWS ISO/IEC 27001:2022 compliance pageVendor claim · checked Oct 3, 2026
AWS HIPAA compliance pageVendor claim · checked Oct 3, 2026
AWS Health Dashboard (public service status)Vendor claim · checked Oct 3, 2026
FCC Robocall Mitigation Database record: AMCS LLCGovernment record · checked Oct 3, 2026
Visa Global Registry of Service Providers searchThird-party record · checked Oct 3, 2026
Amazon Connect Customer pricing appendix (Connect Customer, Customer Basic, telephony, free tier)Vendor claim · checked Oct 4, 2026
AWS Price List offer file: AmazonConnect, US East (N. Virginia) us-east-1Vendor claim · checked Oct 4, 2026
Amazon Connect Customer Administrator Guide: Connect Customer (and switching to Customer Basic)Vendor claim · checked Oct 4, 2026
AWS Customer Agreement (last updated August 14, 2026)Vendor claim · checked Oct 4, 2026
Amazon Connect Customer Administrator Guide: availability of Connect Customer features by RegionVendor claim · checked Oct 4, 2026
Amazon Connect Customer pricing (aws.amazon.com/connect/pricing/ redirects here)Vendor claim · checked Oct 4, 2026
AWS telephony rate data used by the pricing appendix Global Telephony tables (contactcentertelecomm)Vendor claim · checked Oct 4, 2026
AWS Service Terms (section 54, Amazon Connect Customer)Vendor claim · checked Oct 4, 2026
Receive a pricing quote for Amazon Connect Customer (form)Vendor claim · checked Oct 4, 2026
AWS Free TierVendor claim · checked Oct 4, 2026
Amazon Connect Customer overview (aws.amazon.com/connect/ redirects here)Vendor claim · checked Oct 4, 2026
Amazon Connect Customer featuresVendor claim · checked Oct 4, 2026
Amazon Connect Customer outbound campaignsVendor claim · checked Oct 4, 2026
Amazon Connect Customer API Reference: WelcomeVendor claim · checked Oct 4, 2026
AWS Services in Scope by Compliance Program: SOCVendor claim · checked Oct 4, 2026
AWS SOC FAQsVendor claim · checked Oct 4, 2026
AWS Artifact (compliance reports, incl. SOC 2)Vendor claim · checked Oct 4, 2026

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