CallCenterAdvisor

Talkdesk

Pricing, Features & Alternatives

Contact center platform · CCaaS / Contact Center Platforms, AI & Automation

CCaaS platform focused on mid-market and enterprise CX automation, vertical experience clouds, and native AI assistants.

InboundOutboundOmnichannelWFMAI voice agentsAPI

At a glance

Voice plans

From $105 per user / month, billing terms not confirmed (Voice Essentials)

Source: Talkdesk pricing (CX Cloud editions)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Digital-only plans

From $85 per user / month, billing terms not confirmed (Digital Essentials)

Source: Talkdesk pricing (CX Cloud editions)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Minimum seats

Not publicly disclosed

Source: Talkdesk pricing (CX Cloud editions)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026
What we checked: Searched the pricing page, plan comparison page, Terms of Service (MSA) §3.1/§6 and the Express page for "minimum", "seats", "licenses", "users", "at least". No minimum seat or user count is stated for any CX Cloud edition. Express "Includes 25 licenses" is an inclusion, not a minimum. MSA §3.1: "Services are purchased as subscriptions for each Authorized User for the Service Term" with no minimum.

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Free trial

Yes

Source: Talkdesk Express (small business) page and FAQ
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Demo

Yes

Source: Talkdesk Security & Compliance
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Contract information

Unknown

Deployment

Cloud

Source: Talkdesk About Us
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Quick take

CallCenterAdvisor analysis

Talkdesk is a contact center platform covering voice, email, chat, SMS and social messaging, sold as per-user editions.

CallCenterAdvisor analysis, based on:

Channels: voice, email, chat, sms, othersource
Price: $165 per user / month, billing terms not confirmedsource

Digital Essentials is listed at $85 per user / month and Voice Essentials at $105 per user / month.

CallCenterAdvisor analysis, based on:

Price: $85 per user / month, billing terms not confirmedsource
Price: $105 per user / month, billing terms not confirmedsource

Elite combines voice and digital channels and includes workforce management at $165 per user / month.

CallCenterAdvisor analysis, based on:

Price: $165 per user / month, billing terms not confirmedsource
Channels: voice, email, chat, sms, othersource
Included: Omnichannel support across every channel, Workforce Management, Custom Reporting with Live and Explore, Email (Digital Engagement), Chat (Digital Engagement), SMS (Digital Engagement), API Access, Quality Managementsource

Industry Experience Clouds add sector-specific workflows to Elite at $225 per user / month; the pricing page does not state billing frequency or contract length for these editions.

CallCenterAdvisor analysis, based on:

Price: $225 per user / month, billing terms not confirmedsource
Plan purpose: Industry-tailored workflows and customer journeys built for your sector.source

Talkdesk Express is a separate pay-as-you-go edition for small businesses in the US and Canada, with no contract required.

CallCenterAdvisor analysis, based on:

Plan purpose: Self-service, pay-as-you-go customer service edition for small businesses in the US and Canada, with 25 licenses and $100 credit included at sign-up.source
Availability: On recordsource
Contract terms: no commitmentsource

AI agent assist and AI virtual agents are offered, while call minutes, phone numbers, SMS and AI interactions are billed as usage on top of license fees.

CallCenterAdvisor analysis, based on:

AI agent assistance: Yessource
AI voice agents: Yessource
What may cost extra: Usage fees (AI interactions, call minutes, phone number line access, SMS, transcription), Messaging usage (Digital Engagement), Professional services (implementation and other SOW work), US telecom regulatory fees and Administrative Fee (Talkdesk Phone and Dialer), Taxes and Charges, Add-ons: Local Presence, Hybrid Cloud, Secure Payments, Studio Text-to-Speech, Talkdesk Phone, Social Messaging, Fax (eFax), Workforce Management, Proactive Outbound Engagement (Dialer), Services: Premium Care, Premium Care Plus, US Only Care, Custom Hosting, CXA AI products: Copilot, Autopilot, Navigator, Interaction & Quality Analytics, Identitysource
Telecom / carrier charges: Billed separatelysource

Seat minimums and implementation fees are not publicly disclosed.

CallCenterAdvisor analysis, based on:

Minimum seats: Not publicly disclosedsource
Implementation fee: Not publicly disclosedsource

Fit

CallCenterAdvisor analysis

Worth considering if…

You want to start with one channel: Voice Essentials and Digital Essentials are priced separately for voice-only and digital-only teams.
CallCenterAdvisor analysis, based on:
- Channels: voicesource
- Channels: email, chat, sms, othersource
- Price: $105 per user / month, billing terms not confirmedsource
- Price: $85 per user / month, billing terms not confirmedsource
You want workforce management in the same edition as your channels: Elite lists Workforce Management among its included capabilities.
CallCenterAdvisor analysis, based on:
- Included: Omnichannel support across every channel, Workforce Management, Custom Reporting with Live and Explore, Email (Digital Engagement), Chat (Digital Engagement), SMS (Digital Engagement), API Access, Quality Managementsource
You are a small business in the US or Canada and want to start without a contract: Express includes licenses and usage credit at sign-up.
CallCenterAdvisor analysis, based on:
- Plan purpose: Self-service, pay-as-you-go customer service edition for small businesses in the US and Canada, with 25 licenses and $100 credit included at sign-up.source
- Usage included: Included licenses, Free usage creditsource
- Contract terms: no commitmentsource
- Availability: On recordsource
Your CRM is Salesforce, Zendesk, ServiceNow, HubSpot or Microsoft Dynamics and you want a pre-built connector.
CallCenterAdvisor analysis, based on:
- CRM integrations: Salesforce, Zendesk, ServiceNow, HubSpot, Microsoft Dynamics 365, Oracle Service Cloud, SAP Cloud for Customer (C4C), Pegasource

Check carefully if…

You handle high call or messaging volume: minutes, numbers, SMS, transcription and AI interactions are usage fees, so model expected usage before comparing per-user prices.
CallCenterAdvisor analysis, based on:
- What may cost extra: Usage fees (AI interactions, call minutes, phone number line access, SMS, transcription), Messaging usage (Digital Engagement), Professional services (implementation and other SOW work), US telecom regulatory fees and Administrative Fee (Talkdesk Phone and Dialer), Taxes and Charges, Add-ons: Local Presence, Hybrid Cloud, Secure Payments, Studio Text-to-Speech, Talkdesk Phone, Social Messaging, Fax (eFax), Workforce Management, Proactive Outbound Engagement (Dialer), Services: Premium Care, Premium Care Plus, US Only Care, Custom Hosting, CXA AI products: Copilot, Autopilot, Navigator, Interaction & Quality Analytics, Identitysource
- Telecom / carrier charges: Billed separatelysource
You need a defined term or billing cycle for a standard edition: the pricing page does not state billing frequency or contract length, so confirm them.
CallCenterAdvisor analysis, based on:
- Price: $85 per user / month, billing terms not confirmedsource
- Price: $105 per user / month, billing terms not confirmedsource
- Price: $165 per user / month, billing terms not confirmedsource
- Price: $225 per user / month, billing terms not confirmedsource
You are outside the US and Canada or not a small business: Express is limited to small businesses in those two countries, so price a standard edition instead.
CallCenterAdvisor analysis, based on:
- Availability: On recordsource
- Plan purpose: Self-service, pay-as-you-go customer service edition for small businesses in the US and Canada, with 25 licenses and $100 credit included at sign-up.source
You need implementation help budgeted: professional services are listed as a cost driver and implementation fees are not publicly disclosed.
CallCenterAdvisor analysis, based on:
- What may cost extra: Usage fees (AI interactions, call minutes, phone number line access, SMS, transcription), Messaging usage (Digital Engagement), Professional services (implementation and other SOW work), US telecom regulatory fees and Administrative Fee (Talkdesk Phone and Dialer), Taxes and Charges, Add-ons: Local Presence, Hybrid Cloud, Secure Payments, Studio Text-to-Speech, Talkdesk Phone, Social Messaging, Fax (eFax), Workforce Management, Proactive Outbound Engagement (Dialer), Services: Premium Care, Premium Care Plus, US Only Care, Custom Hosting, CXA AI products: Copilot, Autopilot, Navigator, Interaction & Quality Analytics, Identitysource
- Implementation fee: Not publicly disclosedsource

Plans & packaging

Published plans and what each includes. Prices keep every stated qualifier.

Plan	Channels / purpose	Price	Includes	Add-ons / extra	Not confirmed
Digital Essentials	Email, Chat, SMS, Other · Digital-first tools for efficient, modern customer support.	$85 per user / month, billing terms not confirmed Source Talkdesk pricing (CX Cloud editions) Claim type Vendor claim Checked October 4, 2026 Verified by CallCenterAdvisor October 4, 2026 View source Suggest a correction Price terms (2) Per user, Per monthFor more add-ons and recommendations contact sales	Email (Digital Engagement), Chat (Digital Engagement), SMS (Digital Engagement), API Access, Real-time Dashboards (Live) and Business Intelligence (Explore)	—	Commitment not confirmed, Minimum seats not confirmed, AI agent assistance: inclusion not confirmed, AI voice agents: inclusion not confirmed
Voice Essentials	Voice · Voice-first service for faster resolution and clearer conversations.	$105 per user / month, billing terms not confirmed Source Talkdesk pricing (CX Cloud editions) Claim type Vendor claim Checked October 4, 2026 Verified by CallCenterAdvisor October 4, 2026 View source Suggest a correction Price terms (2) Per user, Per monthFor more add-ons and recommendations contact sales	Voice Engagement (inbound call routing), Routing on agent skills (Voice Engagement), Call recording (unlimited storage on Talkdesk network), IVR call routing flows (Studio & Routing), Business Intelligence (Explore)	—	Commitment not confirmed, Minimum seats not confirmed, AI agent assistance: inclusion not confirmed, AI voice agents: inclusion not confirmed
Elite	Voice, Email, Chat, SMS, Other · Omnichannel support with flexible workflows across every channel.	$165 per user / month, billing terms not confirmed Source Talkdesk pricing (CX Cloud editions) Claim type Vendor claim Checked October 4, 2026 Verified by CallCenterAdvisor October 4, 2026 View source Suggest a correction Price terms (3) Per user, Per monthFor more add-ons and recommendations contact saleschoose from one of four add-ons	Omnichannel support across every channel, Workforce Management, Custom Reporting with Live and Explore, Email (Digital Engagement), Chat (Digital Engagement)	—	Commitment not confirmed, Minimum seats not confirmed, AI agent assistance: inclusion not confirmed, AI voice agents: inclusion not confirmed
Industry Experience Clouds	Voice, Email, Chat, SMS, Other · Industry-tailored workflows and customer journeys built for your sector.	$225 per user / month, billing terms not confirmed Source Talkdesk pricing (CX Cloud editions) Claim type Vendor claim Checked October 4, 2026 Verified by CallCenterAdvisor October 4, 2026 View source Suggest a correction Price terms (3) Per user, Per monthFor more add-ons and recommendations contact salesGovernment (custom-priced)	Voice and digital engagement (Omnichannel Engagement section), Email (Digital Engagement), Chat (Digital Engagement), SMS (Digital Engagement), API Access	—	Commitment not confirmed, Minimum seats not confirmed, AI agent assistance: inclusion not confirmed, AI voice agents: inclusion not confirmed

Digital Essentials

Email, Chat, SMS, Other · Digital-first tools for efficient, modern customer support.

$85 per user / month, billing terms not confirmed

Source: Talkdesk pricing (CX Cloud editions)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Price terms (2)

Per user, Per monthFor more add-ons and recommendations contact sales

Includes:: Email (Digital Engagement), Chat (Digital Engagement), SMS (Digital Engagement), API Access, Real-time Dashboards (Live) and Business Intelligence (Explore)
Add-ons / extra:: —
Not confirmed:: Commitment not confirmed, Minimum seats not confirmed, AI agent assistance: inclusion not confirmed, AI voice agents: inclusion not confirmed

Voice Essentials

Voice · Voice-first service for faster resolution and clearer conversations.

$105 per user / month, billing terms not confirmed

Source: Talkdesk pricing (CX Cloud editions)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Price terms (2)

Per user, Per monthFor more add-ons and recommendations contact sales

Includes:: Voice Engagement (inbound call routing), Routing on agent skills (Voice Engagement), Call recording (unlimited storage on Talkdesk network), IVR call routing flows (Studio & Routing), Business Intelligence (Explore)
Add-ons / extra:: —
Not confirmed:: Commitment not confirmed, Minimum seats not confirmed, AI agent assistance: inclusion not confirmed, AI voice agents: inclusion not confirmed

Elite

Voice, Email, Chat, SMS, Other · Omnichannel support with flexible workflows across every channel.

$165 per user / month, billing terms not confirmed

Source: Talkdesk pricing (CX Cloud editions)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Price terms (3)

Per user, Per monthFor more add-ons and recommendations contact saleschoose from one of four add-ons

Includes:: Omnichannel support across every channel, Workforce Management, Custom Reporting with Live and Explore, Email (Digital Engagement), Chat (Digital Engagement)
Add-ons / extra:: —
Not confirmed:: Commitment not confirmed, Minimum seats not confirmed, AI agent assistance: inclusion not confirmed, AI voice agents: inclusion not confirmed

Industry Experience Clouds

Voice, Email, Chat, SMS, Other · Industry-tailored workflows and customer journeys built for your sector.

$225 per user / month, billing terms not confirmed

Source: Talkdesk pricing (CX Cloud editions)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Price terms (3)

Per user, Per monthFor more add-ons and recommendations contact salesGovernment (custom-priced)

Includes:: Voice and digital engagement (Omnichannel Engagement section), Email (Digital Engagement), Chat (Digital Engagement), SMS (Digital Engagement), API Access
Add-ons / extra:: —
Not confirmed:: Commitment not confirmed, Minimum seats not confirmed, AI agent assistance: inclusion not confirmed, AI voice agents: inclusion not confirmed

What may cost extra

Cost driver	When it applies	What is disclosed	What to confirm
Usage fees (AI interactions, call minutes, phone number line access, SMS, transcription) Source Talkdesk Terms of Service (Master Subscription Agreement) Claim type Vendor claim Checked October 4, 2026 Verified by CallCenterAdvisor October 4, 2026 View source	All plans	Charged separately, Per use; billed monthly in arrears or drawn from an optional prepaid annual usage commitment	MSA §6.3; rates are not published on the pages reviewed.
Messaging usage (Digital Engagement) Source Talkdesk Terms of Service (Master Subscription Agreement) Claim type Vendor claim Checked October 4, 2026 Verified by CallCenterAdvisor October 4, 2026 View source	Digital Essentials, Elite, Industry Experience Clouds	Charged separately, Usage	"Messaging usage charges may apply." Rates not published.
Professional services (implementation and other SOW work) Source Talkdesk Terms of Service (Master Subscription Agreement) Claim type Vendor claim Checked October 4, 2026 Verified by CallCenterAdvisor October 4, 2026 View source	All plans	Inclusion not confirmed, Per SOW or Order Form	MSA §6.2 provides for Professional Services Fees; whether implementation requires paid services is not stated.
US telecom regulatory fees and Administrative Fee (Talkdesk Phone and Dialer) Source Talkdesk Terms of Service (Master Subscription Agreement) Claim type Vendor claim Checked October 4, 2026 Verified by CallCenterAdvisor October 4, 2026 View source	All plans	Charged separately, Surcharges on Phone and Dialer services and associated usage; Administrative Fee is Talkdesk-imposed	Federal USF, NANPA, LNP, FCC regulatory fees and a non-government-mandated Administrative Fee; amounts not published.
Taxes and Charges Source Talkdesk Terms of Service (Master Subscription Agreement) Claim type Vendor claim Checked October 4, 2026 Verified by CallCenterAdvisor October 4, 2026 View source	All plans	Charged separately, Added to Services Fees	Services Fees exclude Taxes and Charges unless the Order Form says otherwise.
Add-ons: Local Presence, Hybrid Cloud, Secure Payments, Studio Text-to-Speech, Talkdesk Phone, Social Messaging, Fax (eFax), Workforce Management, Proactive Outbound Engagement (Dialer) Source Talkdesk Terms of Service (Master Subscription Agreement) Claim type Vendor claim Checked October 4, 2026 Verified by CallCenterAdvisor October 4, 2026 View source	All plans	Inclusion not confirmed	Listed under "Add-ons" without prices or plan mapping; whether each is extra-cost per plan is not stated.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
Which metered charges apply, and can you model our expected volume?
What implementation and professional-services charges should we budget?
Which AI capabilities are included, optional, or usage-priced?
Can you provide your current security report and its scope under appropriate access terms?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

Inbound calling

Yes· Vendor states

Source: Talkdesk Voice Engagement product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Outbound calling

Yes· Vendor states

Source: Talkdesk Proactive Outbound Engagement
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Blended contact center

Unknown

IVR

Yes· Vendor states

Source: Talkdesk Voice Engagement product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Skills-based routing

Yes· Vendor states

Source: Talkdesk Orchestration & Routing (Studio) page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Omnichannel

Yes· Vendor states

Source: Talkdesk plan comparison, add-ons, services and integrations
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

SMS

Yes· Vendor states

Source: Talkdesk Digital Engagement product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Email

Yes· Vendor states

Source: Talkdesk Digital Engagement product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Chat

Yes· Vendor states

Source: Talkdesk Digital Engagement product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Call recording

Yes· Vendor states

Source: Talkdesk Voice Engagement product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Quality management

Yes· Vendor states

Source: Talkdesk plan comparison, add-ons, services and integrations
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Workforce management

Yes· Vendor states

Source: Talkdesk plan comparison, add-ons, services and integrations
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Analytics

Yes· Vendor states

Source: Talkdesk Interaction & Quality Analytics page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

AI agent assistance

Yes· Vendor states

Source: Talkdesk pricing (CX Cloud editions)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

AI voice agents

Yes· Vendor states

Source: Talkdesk pricing (CX Cloud editions)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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CRM integration

Yes· Vendor states

Source: Talkdesk Integrations
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Public API

Yes· Vendor states

Source: Talkdesk Developer documentation (Getting Started)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Vendor-described use cases

Financial services, Insurance, Healthcare & life sciences, Retail & consumer goods, Travel & hospitality, Utilities· Vendor states

Source: Talkdesk pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Calling & compliance

Specific tools and public records. This is not a legal compliance determination.

Government records

FCC Robocall Mitigation Database

Listed· Government record

Source: FCC Robocall Mitigation Database record: TCS LLC
Claim type: Government record
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Calling-compliance tools

DNC management

Yes· Vendor states

Source: Talkdesk Developer documentation (Getting Started)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Calling-hours controls

Yes· Vendor states

Source: Talkdesk Proactive Outbound Engagement
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Reassigned Numbers Database support

Unknown

STIR/SHAKEN-related functionality

Yes· Vendor states

Source: Talkdesk Security & Compliance
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Pricing & purchasing

Pricing publicly posted

Yes· Vendor states

Source: Talkdesk pricing (CX Cloud editions)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Starting price

Unknown

Custom quote

Yes· Vendor states

Source: Talkdesk pricing (CX Cloud editions)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Minimum seats

Not publicly disclosed

Source: Talkdesk pricing (CX Cloud editions)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026
What we checked: Searched the pricing page, plan comparison page, Terms of Service (MSA) §3.1/§6 and the Express page for "minimum", "seats", "licenses", "users", "at least". No minimum seat or user count is stated for any CX Cloud edition. Express "Includes 25 licenses" is an inclusion, not a minimum. MSA §3.1: "Services are purchased as subscriptions for each Authorized User for the Service Term" with no minimum.

View source Suggest a correction

Implementation fee

Not publicly disclosed

Source: Talkdesk pricing (CX Cloud editions)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026
What we checked: Searched the pricing page, plan comparison page and Terms of Service (MSA) for "implementation", "setup", "set up", "onboarding", "one-time", "professional services". No implementation or setup fee amount or policy is stated. MSA §6.2 only says Professional Services Fees are "identified in a SOW or Order Form".

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Telecom / carrier charges

Billed separately· Vendor states

Source: Talkdesk Terms of Service (Master Subscription Agreement)
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Paid add-ons

Unknown

Free trial

Yes· Vendor states

Source: Talkdesk Express (small business) page and FAQ
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Demo

Yes· Vendor states

Source: Talkdesk Security & Compliance
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Monthly contract

Unknown

Annual contract

Unknown

Integrations

CRM integrations

Salesforce, Zendesk, ServiceNow, HubSpot, Microsoft Dynamics 365, Oracle Service Cloud, SAP Cloud for Customer (C4C), Pega· Vendor states

Source: Talkdesk Integrations
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Other integrations

Microsoft Teams, Zoom, Slack, Verint WFM and QM, Verint Case Management· Vendor states

Source: Talkdesk Integrations
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Security

Vendor-stated security

SOC 2 Type II

Unknown

ISO 27001

Yes· Vendor states

Source: Talkdesk Security & Compliance
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Contractual terms

Business Associate Agreement (BAA)

Yes· Vendor states

Source: Talkdesk Business Associate Agreement
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: Talkdesk Data Processing Agreement
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

View source Suggest a correction

Service status

Public system status page

Available· Vendor states

Source: Talkdesk Status
Claim type: Vendor claim
Checked: October 4, 2026
Verified by CallCenterAdvisor: October 4, 2026

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Research shortcuts

Pricing API docs Trust center Terms Integrations Status page

Independent reviews

We link to review platforms rather than republishing their ratings or review text.

Search G2 Search Capterra

Company information

Website: talkdesk.com

Legal entity

Talkdesk, Inc.· Vendor states

Source: Talkdesk Master Subscription Agreement / Terms of Service
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Headquarters

Palo Alto, CA, USA· Vendor states

Source: Talkdesk Contacts page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Founded

2011· Vendor states

Source: Talkdesk About Us
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Sources & methodology

Last source check: October 4, 2026
Last human review: October 4, 2026
Last editorial update: October 4, 2026

Research in progress: 17 of 21 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

View sources (46)

Talkdesk pricing pageVendor claim · checked Oct 3, 2026
Talkdesk plan comparison and add-onsVendor claim · checked Oct 3, 2026
Talkdesk Express (small business) pageVendor claim · checked Oct 3, 2026
Talkdesk Master Subscription Agreement / Terms of ServiceVendor claim · checked Oct 3, 2026
Talkdesk Terms for Communication ServicesVendor claim · checked Oct 3, 2026
Talkdesk Business Associate Agreement pageVendor claim · checked Oct 3, 2026
Talkdesk Data Processing Agreement pageVendor claim · checked Oct 3, 2026
Talkdesk Security & Compliance pageVendor claim · checked Oct 3, 2026
Talkdesk StatusVendor claim · checked Oct 3, 2026
Talkdesk About UsVendor claim · checked Oct 3, 2026
Talkdesk Contacts pageVendor claim · checked Oct 3, 2026
Talkdesk Voice Engagement product pageVendor claim · checked Oct 3, 2026
Talkdesk Digital Engagement product pageVendor claim · checked Oct 3, 2026
Talkdesk Orchestration & Routing (Studio) pageVendor claim · checked Oct 3, 2026
Talkdesk Outbound Engagement pageVendor claim · checked Oct 3, 2026
Talkdesk Workforce Management pageVendor claim · checked Oct 3, 2026
Talkdesk Quality Management pageVendor claim · checked Oct 3, 2026
Talkdesk Interaction & Quality Analytics pageVendor claim · checked Oct 3, 2026
Talkdesk Copilot pageVendor claim · checked Oct 3, 2026
Talkdesk Autopilot pageVendor claim · checked Oct 3, 2026
Talkdesk Integrations pageVendor claim · checked Oct 3, 2026
Talkdesk Developer Portal pageVendor claim · checked Oct 3, 2026
Talkdesk Help: Managing Lists: OverviewVendor claim · checked Oct 3, 2026
Talkdesk Help: Time ZonesVendor claim · checked Oct 3, 2026
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