Vonage
Pricing, Features & Alternatives
Contact center platform · CCaaS / Contact Center Platforms, AI & Automation
Cloud communications APIs and contact center applications for voice and digital channels.
InboundOutboundOmnichannelWFMAI voice agentsAPI
At a glance
- Pricing
- Custom quote
- Source
- Vonage Contact Center plans page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Minimum seats
- Not publicly disclosed
- Source
- Vonage Contact Center plans page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.vonage.co.uk/contact-centers/plans/ (https://www.vonage.com/contact-centers/plans/ and https://www.vonage.com/contact-center/pricing/ returned a Cloudflare challenge and could not be read). No minimum seat or licence requirement stated.
- Free trial
- Unknown
- Demo
- Unknown
- Contract information
- Unknown
- Deployment
- Cloud
- Source
- Vonage Contact Center overview (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Buying notes
- Pricing is not publicly posted.
- The vendor does not publicly state a minimum seat requirement.
Questions to ask sales
Generated from what the vendor does not publicly state.
- What commitment term applies to the configuration we need?
- What implementation and professional-services charges should we budget?
- Which AI capabilities are included, optional, or usage-priced?
- What does the CRM connector support, and are additional licenses or services required?
Core capabilities
- Inbound calling
- Yes· Vendor states
- Source
- Vonage Contact Center platform, security & compliance page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Outbound calling
- Yes· Vendor states
- Source
- Vonage Contact Center dialler capabilities (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Blended contact center
- Unknown
- IVR
- Yes· Vendor states
- Source
- Vonage Contact Center plans page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Skills-based routing
- Yes· Vendor states
- Source
- Vonage Contact Center plans page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Omnichannel
- Yes· Vendor states
- Source
- Vonage Contact Center omni-channel page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- SMS
- Yes· Vendor states
- Source
- Vonage Contact Center small business page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Yes· Vendor states
- Source
- Vonage Contact Center small business page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Chat
- Yes· Vendor states
- Source
- VCC Intelligent Workspace page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Call recording
- Yes· Vendor states
- Source
- Vonage Contact Center plans page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Quality management
- Yes· Vendor states
- Source
- Vonage Conversation Analyzer (speech analytics) page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Workforce management
- Yes· Vendor states
- Source
- Vonage Contact Center workforce management page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Analytics
- Yes· Vendor states
- Source
- Vonage Contact Center plans page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- AI agent assistance
- Yes· Vendor states
- Source
- Vonage Contact Center overview (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- AI voice agents
- Yes· Vendor states
- Source
- Vonage AI Virtual Assistant page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- CRM integration
- Yes· Vendor states
- Source
- Vonage Contact Center overview (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Public API
- Yes· Vendor states
- Source
- Vonage Contact Center plans page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Vendor-described use cases
- Sales teams, Customer service teams, Salesforce-based contact centers· Vendor states
- Source
- Vonage Contact Center use cases page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Calling & compliance
Specific tools and public records. This is not a legal compliance determination.
Government records
- FCC Robocall Mitigation Database
- Listed· Government record
- Source
- FCC Robocall Mitigation Database record: Vonage Holdings Corp.
- Claim type
- Government record
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Calling-compliance tools
Not yet established: DNC management, Calling-hours controls, Reassigned Numbers Database support, STIR/SHAKEN-related functionality.
Pricing & purchasing
- Pricing publicly posted
- No· Vendor states
- Source
- Vonage Contact Center plans page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Starting price
- Not publicly disclosed
- Source
- Vonage Contact Center plans page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.vonage.co.uk/contact-centers/plans/ (https://www.vonage.com/contact-centers/plans/ and https://www.vonage.com/contact-center/pricing/ returned a Cloudflare challenge and could not be read). The Priority and Premium plans are listed with "Get your quote" and no prices.
- Custom quote
- Yes· Vendor states
- Source
- Vonage Contact Center plans page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Minimum seats
- Not publicly disclosed
- Source
- Vonage Contact Center plans page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.vonage.co.uk/contact-centers/plans/ (https://www.vonage.com/contact-centers/plans/ and https://www.vonage.com/contact-center/pricing/ returned a Cloudflare challenge and could not be read). No minimum seat or licence requirement stated.
- Implementation fee
- Unknown
- Telecom / carrier charges
- Unknown
- Paid add-ons
- Speech Analytics, Virtual Assistant, Workforce Management, Post-Call Surveys, Gamification, Visual Engagement, Screen Recording, Integrated UC/CC Experience, Web & Mobile Chat, CRM Integrations, Vonage APIs· Vendor states
- Source
- Vonage Contact Center plans page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Free trial
- Unknown
- Demo
- Unknown
- Monthly contract
- Unknown
- Annual contract
- Unknown
Integrations
- CRM integrations
- Salesforce, Zendesk, ServiceNow, Microsoft Dynamics 365· Vendor states
- Source
- Vonage Contact Center integrations page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Other integrations
- Microsoft Teams· Vendor states
- Source
- Vonage Contact Center integrations page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Security
Vendor-stated security
- SOC 2 Type II
- Yes· Vendor states
- Source
- Vonage Contact Center platform, security & compliance page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- ISO 27001
- Yes· Vendor states
- Source
- Vonage Contact Center platform, security & compliance page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Contractual terms
Not yet established: Business Associate Agreement (BAA), Data Processing Agreement (DPA).
Service status
- Public system status page
- Available· Vendor states
- Source
- Vonage Contact Centre (VCC) Status
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Independent reviews
We link to review platforms rather than republishing their ratings or review text.
Company information
- Website
- vonage.com
- Legal entity
- Unknown
- Headquarters
- New Jersey, United States· Vendor states
- Source
- Vonage About Us page (UK site)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Founded
- Unknown
Sources & methodology
- Last source check
- October 3, 2026
- Last human review
- None yet
- Last editorial update
- None yet
Research in progress: 16 of 21 publication criteria met.
“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy
View sources (16)
- Vonage Contact Center plans page (UK site)Vendor claim · checked Oct 3, 2026
- Vonage Contact Center overview (UK site)Vendor claim · checked Oct 3, 2026
- Vonage Contact Center dialler capabilities (UK site)Vendor claim · checked Oct 3, 2026
- Vonage Contact Center omni-channel page (UK site)Vendor claim · checked Oct 3, 2026
- Vonage Contact Center workforce management page (UK site)Vendor claim · checked Oct 3, 2026
- Vonage Conversation Analyzer (speech analytics) page (UK site)Vendor claim · checked Oct 3, 2026
- Vonage AI Virtual Assistant page (UK site)Vendor claim · checked Oct 3, 2026
- Vonage Contact Center platform, security & compliance page (UK site)Vendor claim · checked Oct 3, 2026
- Vonage Contact Center integrations page (UK site)Vendor claim · checked Oct 3, 2026
- VCC Intelligent Workspace page (UK site)Vendor claim · checked Oct 3, 2026
- Vonage Contact Center small business page (UK site)Vendor claim · checked Oct 3, 2026
- Vonage Contact Center use cases page (UK site)Vendor claim · checked Oct 3, 2026
- Vonage About Us page (UK site)Vendor claim · checked Oct 3, 2026
- Vonage Contact Centre (VCC) StatusVendor claim · checked Oct 3, 2026
- FCC Robocall Mitigation Database record: Vonage Holdings Corp.Government record · checked Oct 3, 2026
- Visa Global Registry of Service Providers search (Vonage, NewVoiceMedia)Third-party record · checked Oct 3, 2026
Similar products
Matched on category, calling orientation and capability overlap. Sponsorship does not affect this list.
Amazon Connect
AWS contact center service with usage-based pricing, deep AWS integrations, and programmable voice and chat experiences.
aws.amazon.com
Dialpad
AI-powered business communications and contact center platform with real-time transcription and coaching features.
dialpad.com
Genesys Cloud
Enterprise CCaaS platform for omnichannel routing, workforce engagement, and AI-assisted customer experience orchestration.
genesys.com
Talkdesk
CCaaS platform focused on mid-market and enterprise CX automation, vertical experience clouds, and native AI assistants.
talkdesk.com
Want help comparing options?
Get Expert AdviceCallCenterAdvisor may receive compensation if you connect with a provider through this service.