AssemblyAI

Pricing, Features & Alternatives

Contact center software · AI & Automation

Speech-to-text and speech understanding APIs for builders of voice and analytics products.

AI voice agentsAPI

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At a glance

Pricing

Posted on vendor site

Source: AssemblyAI pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Unknown

Free trial

Yes

Source: AssemblyAI pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Demo

Unknown

Contract information

Monthly contracts available

Source: AssemblyAI pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Deployment

Cloud or on-premises

Source: AssemblyAI Security page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Buying notes

Carrier or telecom charges are billed separately.
A free trial is publicly offered.
Month-to-month contracts are available.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
Which metered charges apply, and can you model our expected volume?
Which AI capabilities are included, optional, or usage-priced?

Core capabilities

IVR

Unknown

Call recording

Yes· Vendor states

Source: AssemblyAI pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Quality management

Unknown

Workforce management

Unknown

Analytics

Yes· Vendor states

Source: AssemblyAI Call Analytics use case (target of /solutions/contact-centers)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Unknown

AI voice agents

Yes· Vendor states

Source: AssemblyAI pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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CRM integration

Unknown

Public API

Yes· Vendor states

Source: AssemblyAI pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

Conversation Intelligence, Medical Transcription, Contact Centers, Voice Agents, AI Notetakers· Vendor states

Source: AssemblyAI pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

Yes· Vendor states

Source: AssemblyAI pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Starting price

Unknown

Custom quote

Yes· Vendor states

Source: AssemblyAI pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Unknown

Implementation fee

None stated· Vendor states

Source: AssemblyAI pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Telecom / carrier charges

Billed separately· Vendor states

Source: AssemblyAI pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Paid add-ons

Speaker Diarization, Medical Mode· Vendor states

Source: AssemblyAI pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Free trial

Yes· Vendor states

Source: AssemblyAI pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Demo

Unknown

Monthly contract

Yes· Vendor states

Source: AssemblyAI pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Annual contract

Unknown

Integrations

CRM integrations

Unknown

Other integrations

Twilio, Amazon Connect, Genesys Cloud· Vendor states

Source: AssemblyAI docs: Build with integrations
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Yes· Vendor states

Source: AssemblyAI Security page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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ISO 27001

Unknown

Contractual terms

Business Associate Agreement (BAA)

Yes· Vendor states

Source: AssemblyAI docs FAQ: Will AssemblyAI sign a BAA?
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: AssemblyAI docs FAQ: Can I sign a DPA?
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page

Available· Vendor states

Source: AssemblyAI Status
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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View status

Research shortcuts

Pricing Documentation Trust center Terms Integrations Status page

Independent reviews

We link to review platforms rather than republishing their ratings or review text.

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 11 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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