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Predictive Dialer Glossary

Important terms to understand for a predictive dialer or autodialer. Understand these to understand how predictive dialers and auto dialing work

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predictive dialer terms

Predictive dialers (sometimes also referred to as autodialers) have a number of unique terms that you need to know to truly understand how predictive dialers work. This glossary of terms gives you the most important definitions associated with predictive dialers.

A
Answering Machine Detection (AMD)
Answering machine detection is software that allows an outbound dialer (such as a predictive or auto dialer) to detect if a human or an answering machine has answered the call. If an answering machine is detected, the dialer typically does not connect the call to the agent. This increases agent efficiency as agents are not required to waste time dealing with answering machines.

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