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Everything you need to know about predictive dialers, including their history, how they work, and how to choose the best predictive dialer for your use case.
13 articles
Predictive Dialer
Answering machine detection (or “AMD”) is technology that detects whether a call has been answered by a human or by an answering machine (or voice mail). Answering machine detection is not perfect — some approaches claim to achieve a high degree of accuracy (up to 97 or 98%), but most approaches are slightly less effective…
Predictive Dialer
Need a predictive dialer for just a few campaigns? Don’t want to spend a ton of money on it? There are some inexpensive predictive dialer software options. We review them here.
Predictive Dialer
Read about some of the free autodialer software options that are available. If you have technical skills there are a number of good (and free!) autodialer software packages that you can use.
Predictive Dialer
For some reason, no part of telephony has generated the amount of open source interest as predictive dialers. There are a number of open source software solutions that allow you to run your own predictive dialer. Read about a few of those open source dialers here.
Predictive Dialer
Confused about all the outbound calling options that many phone systems have? Want to know the difference between a preview dialer and a predictive dialer? This article reviews most of the different outbound dialer types available.
Predictive Dialer
Predictive dialers are a special type of outbound telephone dialer and, as such, they have some unique words that you should know. (For example, do you know what “pacing” in a dialer is?)
Predictive Dialer
This article answers the question: What is the difference between a predictive dialer and an autodialer? Find out when a predictive dialer may be a better application for some outbound calling campaigns.
Predictive Dialer
What do call centers, marketers, doctors, lawyers, and school districts have in common? They all have situations where they need to make outbound calls to contact lots of people. If a business needs to contact lots of different people by phone, there’s a good chance that a predictive dialer (or other automated dialer) will help.…
Predictive Dialer
If you are using a predictive dialer in the U.S., you need to know about the Telephone Consumer Protection Act (TCPA) and what types of automated outbound calls you can (and can’t) make.
Predictive Dialer
In the late 19th century, the telecommunication industry experienced a significant shift with the invention of the automatic telephone switching system by Almon Strowger, an undertaker from Kansas City, Missouri. The Automatic Telephone Switching System Above is an image of the front page of the patent issued to Mr. Strowger (you can read the whole…
Predictive Dialer
Voice broadcast dialers are used to broadcast large numbers of prerecorded messages to phones. Read about different use cases and considerations for using a voice broadcast dialer.
Predictive Dialer
Autodialers are used for a number of outbound dialing applications. Find out how autodialers work as well as some of the compliance concerns you may want to know about.
Predictive Dialer
This post answers the question: What is predictive dialing? We walk through an example of an outbound dial and then discuss how predictive dialing makes some types of calls more efficient.