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5 articles on outbound from the CallCenterAdvisor library.
5 articles
Outbound
How many times a week do you receive a voicemail message that arrived without your phone ringing? These silent arrivals are called “ringless voicemails” or ringless voicemail drops. They are annoying as hell, but there are some legitimate uses of this form of outbound dialing. Here are 5 things you need to know about ringless…
Outbound
Outbound dialing is all about contact rates. Did the person you were calling answer the phone? Were you able to get in touch with the person you needed to talk to? Your caller ID reputation may be preventing you from getting people to pick up your phone calls. If no one answers your calls, your…
Outbound
Outbound phone calling is rough. Legitimate contact centers that make outbound calls have a hard time getting in touch with their customers. Most customers are on mobile devices and many use spam filters that block unknown calls. Branded phone calls may be a way to get your customers to answer your phone calls. What is…
Outbound
Before we dig into the technical details of what STIR/SHAKEN is, let’s first talk about why we need it. There are literally BILLIONS of spam calls in the U.S. each year. BILLIONS. Many of those spam calls involve caller ID spoofing, where the caller displays a caller ID (or name) that makes the called party…
Outbound
Phone number reputation management is a must do activity for any call center, brand or business actively doing any level of outbound calling in 2022. If you don’t proactively manage your phone number reputation, your phone number will likely be flagged as spam and you won’t be able to contact your customers – they simply…