CallCenterAdvisor

Library category

Reporting

2 articles on reporting from the CallCenterAdvisor library.

2 articles

  • Reporting

    Call Center Metrics

    Call centers handle large numbers of interactions, including inbound and outbound calls, chats, emails, etc. Reporting metrics are critically important to properly manage a call center. Below are some of the most important call center metrics and definitions.

  • Feature

    Call Center Wallboards

    Wallboards are large displays that are prominently placed in call centers. Wallboards display analytics or KPI data for contact center agents and supervisors to easily see to monitor their performance during a shift.