CallCenterAdvisor

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IVR

2 articles on ivr from the CallCenterAdvisor library.

2 articles

  • IVR

    Speech Enabled IVR Systems – Let Your IVR Do the Talking

    We’ve come a long way with IVR technology as well as speech recognition and natural language processing. Today’s call centers should all be taking advantage of speech enabled IVRs with natural language. IVRs with speech recognition allow you to interact with your customers or callers more cheaply and efficiently. An agent handled call is almost…

  • IVR

    The History of the Interactive Voice Response Unit (IVR)

    The “Telephone Enquiry Service” — Birth of the IVR In the 1960’s, IBM sold the IBM 7770 Audio Response Unit for use by phone companies and call centers. The cutting edge system provided “audio responses to inquiries made from telephones.” The system created audio responses that were “composed from a vocabulary prerecorded on a magnetic…