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5 articles on news from the CallCenterAdvisor library.
5 articles
Agent
Call centers that did COVID-19 “contact tracing” have grown like crazy the past two years. The federal government, States and local communities created new call centers to handle this work. Numerous contracts were awarded. It looks like the beginning of the end for many of these centers. This week, the State of Maine decided to…
News
On April 7, 2022, the FCC issued supplemental guidance for users of the reassigned numbers database. The guidance was issued as CG Docket No. 17-59 and supplements the FCC’s earlier guidance about the safe harbor available to callers that use the reassigned numbers database. The FCC’s reassigned numbers database (or “RND”) was established to address…
News
The FCC announced that it is improving the utility of the reassigned numbers database (RND) by reducing the cost to use it. On April 8, 2022, the FCC issued a new price structure for callers that choose to access the database. The updated pricing is effective April 27, 2022. Users of the RND access the…
News
The State of West Virginia relies on Suddenlink to provide cable television services to West Virginia residents. Over 133,000 residents rely on Suddenlink for services. Apparently, Suddenlink was not providing the best customer service from its call centers. In May 2021, the Public Service Commission of West Virginia met with representatives from Suddenlink to discuss…
News
In July 2021, a Federal Court in Portland Oregon approved a class action settlement in a case against Ruby Receptionists (a large telephone answering service provider). The suit alleged that Ruby did not properly disclose how it would bill clients for time its virtual receptionists spent on the phone while performing answering services. The case…