8x8
Pricing, Features & Alternatives
Contact center platform · CCaaS / Contact Center Platforms
Integrated cloud communications and contact center suite for voice, video, chat, and omnichannel customer support.
InboundOutboundOmnichannelWFMAI voice agentsAPI
At a glance
- Pricing
- Unknown
- Minimum seats
- Unknown
- Free trial
- Unknown
- Demo
- Unknown
- Contract information
- Unknown
- Deployment
- Cloud
- Source
- 8x8 Documentation: Overview: 8x8 Contact Center for admins
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Buying notes
No buying notes yet. Pricing, trial and contract facts appear here only after they have been reviewed against the vendor's public sources.
Questions to ask sales
Generated from what the vendor does not publicly state.
- What commitment term applies to the configuration we need?
- What implementation and professional-services charges should we budget?
- Which AI capabilities are included, optional, or usage-priced?
- What does the CRM connector support, and are additional licenses or services required?
Core capabilities
- Inbound calling
- Yes· Vendor states
- Source
- 8x8 Help: Create or Edit a Phone IVR Script in Contact Center
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Outbound calling
- Yes· Vendor states
- Source
- 8x8 Help: Things to Consider When Setting up Campaigns in 8x8 Contact Center
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Blended contact center
- Yes· Vendor states
- Source
- 8x8 Help: Create or Edit a Phone IVR Script in Contact Center
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- IVR
- Yes· Vendor states
- Source
- 8x8 Help: Create or Edit a Phone IVR Script in Contact Center
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Skills-based routing
- Yes· Vendor states
- Source
- 8x8 Help: Assigning Agent Skill Levels in 8x8 Contact Center
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Omnichannel
- Yes· Vendor states
- Source
- 8x8 Help: Blended Interactions Configuration and Use Cases for 8x8 Contact Center
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- SMS
- Yes· Vendor states
- Source
- 8x8 Help: Create an SMS Channel for 8x8 Contact Center
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Yes· Vendor states
- Source
- 8x8 Help: Contact Center Email Flow Behavior Overview
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Chat
- Yes· Vendor states
- Source
- 8x8 Help: Create a Chat Script in 8x8 Contact Center
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Call recording
- Yes· Vendor states
- Source
- 8x8 Help: Enable Automatic Call Recording for 8x8 Contact Center
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Quality management
- Yes· Vendor states
- Source
- 8x8 Help: Evaluate a Customer Interaction and Prompt for Coaching in 8x8 Quality Management
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Workforce management
- Yes· Vendor states
- Source
- 8x8 Help: 8x8 Workforce Management Partner Support Process
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Analytics
- Yes· Vendor states
- Source
- 8x8 Documentation: Access 8x8 Analytics for Contact Center for Supervisors
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- AI agent assistance
- Yes· Vendor states
- Source
- 8x8 Documentation: About 8x8 Smart Assist
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- AI voice agents
- Yes· Vendor states
- Source
- 8x8 Help: Configuring ICA Voice
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- CRM integration
- Yes· Vendor states
- Source
- 8x8 Help: 8x8 Integration for Salesforce: 8x8 Work and Contact Center
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Public API
- Yes· Vendor states
- Source
- 8x8 Developer Portal
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Calling & compliance
Specific tools and public records. This is not a legal compliance determination.
Government records
- FCC Robocall Mitigation Database
- Listed· Government record
- Source
- FCC Robocall Mitigation Database record: 8x8, Inc.
- Claim type
- Government record
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Calling-compliance tools
- DNC management
- Yes· Vendor states
- Source
- 8x8 Help: Set Up Do Not Call Filtering in 8x8 Contact Center
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Calling-hours controls
- Unknown
- Reassigned Numbers Database support
- Unknown
- STIR/SHAKEN-related functionality
- Unknown
Pricing & purchasing
Not yet established: Pricing publicly posted, Starting price, Custom quote, Minimum seats, Implementation fee, Telecom / carrier charges, Paid add-ons, Free trial, Demo, Monthly contract, Annual contract.
Integrations
- CRM integrations
- NetSuite, Salesforce· Vendor states
- Source
- 8x8 Documentation: Overview: 8x8 Contact Center for admins
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Other integrations
- Cognigy (Intelligent Customer Assistant)· Vendor states
- Source
- 8x8 Help: Intelligent Customer Assistant (index)
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Security
Vendor-stated security
Not yet established: SOC 2 Type II, ISO 27001.
Contractual terms
Not yet established: Business Associate Agreement (BAA), Data Processing Agreement (DPA).
Service status
- Public system status page
- Available· Vendor states
- Source
- 8x8, Inc status page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Research shortcuts
Independent reviews
We link to review platforms rather than republishing their ratings or review text.
Company information
- Website
- 8x8.com
Not yet established: Legal entity, Headquarters, Founded.
Sources & methodology
- Last source check
- October 3, 2026
- Last human review
- None yet
- Last editorial update
- None yet
Research in progress: 11 of 21 publication criteria met.
“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy
View sources (21)
- 8x8 Help: Set Up Do Not Call Filtering in 8x8 Contact CenterVendor claim · checked Oct 3, 2026
- 8x8 Help: Create an SMS Channel for 8x8 Contact CenterVendor claim · checked Oct 3, 2026
- 8x8 Help: Contact Center Email Flow Behavior OverviewVendor claim · checked Oct 3, 2026
- 8x8 Help: Assigning Agent Skill Levels in 8x8 Contact CenterVendor claim · checked Oct 3, 2026
- 8x8 Help: Create or Edit a Phone IVR Script in Contact CenterVendor claim · checked Oct 3, 2026
- 8x8 Help: Things to Consider When Setting up Campaigns in 8x8 Contact CenterVendor claim · checked Oct 3, 2026
- 8x8 Help: Enable Automatic Call Recording for 8x8 Contact CenterVendor claim · checked Oct 3, 2026
- 8x8 Help: Create a Chat Script in 8x8 Contact CenterVendor claim · checked Oct 3, 2026
- 8x8 Help: Blended Interactions Configuration and Use Cases for 8x8 Contact CenterVendor claim · checked Oct 3, 2026
- 8x8 Help: Evaluate a Customer Interaction and Prompt for Coaching in 8x8 Quality ManagementVendor claim · checked Oct 3, 2026
- 8x8 Help: 8x8 Workforce Management Partner Support ProcessVendor claim · checked Oct 3, 2026
- 8x8 Documentation: Access 8x8 Analytics for Contact Center for SupervisorsVendor claim · checked Oct 3, 2026
- 8x8 Documentation: About 8x8 Smart AssistVendor claim · checked Oct 3, 2026
- 8x8 Help: Configuring ICA VoiceVendor claim · checked Oct 3, 2026
- 8x8 Help: Intelligent Customer Assistant (index)Vendor claim · checked Oct 3, 2026
- 8x8 Help: 8x8 Integration for Salesforce: 8x8 Work and Contact CenterVendor claim · checked Oct 3, 2026
- 8x8 Documentation: Overview: 8x8 Contact Center for adminsVendor claim · checked Oct 3, 2026
- 8x8 Developer PortalVendor claim · checked Oct 3, 2026
- 8x8, Inc status pageVendor claim · checked Oct 3, 2026
- FCC Robocall Mitigation Database record: 8x8, Inc.Government record · checked Oct 3, 2026
- Visa Global Registry of Service Providers searchThird-party record · checked Oct 3, 2026
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