Avaya

Pricing, Features & Alternatives

Contact center platform · CCaaS / Contact Center Platforms

Enterprise communications and contact center portfolio spanning cloud and hybrid deployments.

InboundOutboundOmnichannelAPI

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At a glance

Pricing

Not publicly disclosed

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.avaya.com/en/pricing/ (404, no pricing page), https://www.avaya.com/en/products/infinity-platform/ (FAQ 'How is Avaya Infinity priced?'), https://www.avaya.com/en/legal/terms-of-sale/. No list price stated. The Infinity FAQ only says it 'uses a flexible per-seat commercial model, with package, licensing, add-on, and services options based on the organization’s requirements'.

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Minimum seats

Not publicly disclosed

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.avaya.com/en/pricing/ (404, no pricing page), https://www.avaya.com/en/products/infinity-platform/ (FAQ 'How is Avaya Infinity priced?'), https://www.avaya.com/en/legal/terms-of-sale/. No minimum seat requirement stated.

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Free trial

Unknown

Demo

Yes

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Not publicly disclosed

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.avaya.com/en/pricing/ (404, no pricing page), https://www.avaya.com/en/products/infinity-platform/ (FAQ 'How is Avaya Infinity priced?'), https://www.avaya.com/en/legal/terms-of-sale/. Contract lengths not stated; the FAQ mentions only 'contract terms' as a flexibility option.

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Deployment

Cloud or on-premises

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Buying notes

The vendor does not publicly state a minimum seat requirement.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
What implementation and professional-services charges should we budget?
Which AI capabilities are included, optional, or usage-priced?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

Inbound calling

Yes· Vendor states

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Outbound calling

Yes· Vendor states

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Blended contact center

Yes· Vendor states

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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IVR

Yes· Vendor states

Source: Avaya healthcare solutions page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Skills-based routing

Yes· Vendor states

Source: Avaya Aura product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Omnichannel

Yes· Vendor states

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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SMS

Yes· Vendor states

Source: Avaya healthcare solutions page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Unknown

Chat

Yes· Vendor states

Source: Avaya healthcare solutions page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Call recording

Yes· Vendor states

Source: Avaya healthcare solutions page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Quality management

Yes· Vendor states

Source: Avaya healthcare solutions page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Workforce management

Unknown

Analytics

Yes· Vendor states

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Yes· Vendor states

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI voice agents

Unknown

CRM integration

Yes· Vendor states

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Yes· Vendor states

Source: Avaya APIs and SDKs
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

Healthcare, Education, Financial services, Government & public sector· Vendor states

Source: Avaya homepage
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Calling & compliance

Specific tools and public records. This is not a legal compliance determination.

Government records

FCC Robocall Mitigation Database

Listed· Government record

Source: FCC Robocall Mitigation Database: Avaya Cloud Inc.
Claim type: Government record
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Calling-compliance tools

Not yet established: DNC management, Calling-hours controls, Reassigned Numbers Database support, STIR/SHAKEN-related functionality.

Pricing & purchasing

Pricing publicly posted

Unknown

Starting price

Not publicly disclosed

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.avaya.com/en/pricing/ (404, no pricing page), https://www.avaya.com/en/products/infinity-platform/ (FAQ 'How is Avaya Infinity priced?'), https://www.avaya.com/en/legal/terms-of-sale/. No list price stated. The Infinity FAQ only says it 'uses a flexible per-seat commercial model, with package, licensing, add-on, and services options based on the organization’s requirements'.

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Custom quote

Unknown

Minimum seats

Not publicly disclosed

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.avaya.com/en/pricing/ (404, no pricing page), https://www.avaya.com/en/products/infinity-platform/ (FAQ 'How is Avaya Infinity priced?'), https://www.avaya.com/en/legal/terms-of-sale/. No minimum seat requirement stated.

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Implementation fee

Not publicly disclosed

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.avaya.com/en/pricing/ (404, no pricing page), https://www.avaya.com/en/products/infinity-platform/ (FAQ 'How is Avaya Infinity priced?'), https://www.avaya.com/en/legal/terms-of-sale/. No implementation or setup fee stated.

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Telecom / carrier charges

Not publicly disclosed

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.avaya.com/en/pricing/ (404, no pricing page), https://www.avaya.com/en/products/infinity-platform/ (FAQ 'How is Avaya Infinity priced?'), https://www.avaya.com/en/legal/terms-of-sale/. No statement on whether carrier/usage charges are included; the FAQ only says Infinity supports bring-your-own carrier.

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Paid add-ons

Unknown

Free trial

Unknown

Demo

Yes· Vendor states

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Not publicly disclosed

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.avaya.com/en/pricing/ (404, no pricing page), https://www.avaya.com/en/products/infinity-platform/ (FAQ 'How is Avaya Infinity priced?'), https://www.avaya.com/en/legal/terms-of-sale/. Contract lengths not stated; the FAQ mentions only 'contract terms' as a flexibility option.

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Annual contract

Not publicly disclosed

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.avaya.com/en/pricing/ (404, no pricing page), https://www.avaya.com/en/products/infinity-platform/ (FAQ 'How is Avaya Infinity priced?'), https://www.avaya.com/en/legal/terms-of-sale/. Contract lengths not stated; the FAQ mentions only 'contract terms' as a flexibility option.

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Integrations

CRM integrations

Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk· Vendor states

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Other integrations

Microsoft Teams, Verint WEM, Databricks· Vendor states

Source: Avaya Infinity platform page (incl. FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Not publicly disclosed

Source: Avaya Trust Center: Compliance
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.avaya.com/en/trust-center/compliance/, https://www.avaya.com/en/trust-center/compliance/avaya-services-compliance-status/, https://www.avaya.com/en/trust-center/security/cloud-security/. No SOC 2 Type II report stated; the compliance page lists 'Avaya Infinity (SOC 2 Type 1)' only.

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ISO 27001

Yes· Vendor states

Source: Avaya Trust Center: Compliance
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contractual terms

Business Associate Agreement (BAA)

Yes· Vendor states

Source: Avaya Trust Center: Compliance
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: Avaya Trust Center: Data Processing Addendum
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page

Available· Vendor states

Source: Avaya Cloud Products Status
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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View status

Research shortcuts

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Independent reviews

We link to review platforms rather than republishing their ratings or review text.

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 19 of 21 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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