Bright Pattern
Pricing, Features & Alternatives
Contact center platform · CCaaS / Contact Center Platforms
Cloud contact center platform with omnichannel routing and outbound dialing.
InboundOutboundOmnichannelWFMAPI
At a glance
- Pricing
- Custom quote
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Minimum seats
- Not publicly disclosed
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.brightpattern.com/call-center-software-pricing/, https://www.brightpattern.com/free-trial/, https://www.brightpattern.com/terms-conditions/. No minimum seat or agent requirement is stated; packages are quote-only.
- Free trial
- Yes
- Source
- Bright Pattern free trial page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Demo
- Yes
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Contract information
- Not publicly disclosed
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.brightpattern.com/call-center-software-pricing/, https://www.brightpattern.com/free-trial/, https://www.brightpattern.com/terms-conditions/. No contract term (annual or otherwise) is stated; the website terms cover site use only.
- Deployment
- Cloud or on-premises
- Source
- Bright Pattern on-premise and private cloud contact center solutions
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Buying notes
- Pricing is not publicly posted.
- The vendor does not publicly state a minimum seat requirement.
- A free trial is publicly offered.
Questions to ask sales
Generated from what the vendor does not publicly state.
- What commitment term applies to the configuration we need?
- What implementation and professional-services charges should we budget?
- Which AI capabilities are included, optional, or usage-priced?
- What does the CRM connector support, and are additional licenses or services required?
Core capabilities
- Inbound calling
- Yes· Vendor states
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Outbound calling
- Yes· Vendor states
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Blended contact center
- Unknown
- IVR
- Yes· Vendor states
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Skills-based routing
- Yes· Vendor states
- Source
- Bright Pattern skills-based routing feature page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Omnichannel
- Yes· Vendor states
- Source
- Bright Pattern SMS call center software page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- SMS
- Yes· Vendor states
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Yes· Vendor states
- Source
- Bright Pattern email interactions page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Chat
- Yes· Vendor states
- Source
- Bright Pattern live web chat page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Call recording
- Yes· Vendor states
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Quality management
- Yes· Vendor states
- Source
- Bright Pattern call center quality assurance page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Workforce management
- Yes· Vendor states
- Source
- Bright Pattern workforce management page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Analytics
- Yes· Vendor states
- Source
- Bright Pattern scheduled and ad hoc reports page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- AI agent assistance
- Yes· Vendor states
- Source
- Bright Pattern AI Contact Center Suite page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- AI voice agents
- Unknown
- CRM integration
- Yes· Vendor states
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Public API
- Yes· Vendor states
- Source
- Bright Pattern Documentation: API Reference
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Vendor-described use cases
- BPO, Healthcare, Insurance, Retail, Travel and hospitality, Financial services and banking· Vendor states
- Source
- About Bright Pattern
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Calling & compliance
Specific tools and public records. This is not a legal compliance determination.
Government records
- FCC Robocall Mitigation Database
- Listed· Government record
- Source
- FCC Robocall Mitigation Database record: Bright Pattern Inc
- Claim type
- Government record
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Calling-compliance tools
- DNC management
- Yes· Vendor states
- Source
- Bright Pattern TCPA compliance page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Calling-hours controls
- Yes· Vendor states
- Source
- Bright Pattern TCPA compliance page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Reassigned Numbers Database support
- Unknown
- STIR/SHAKEN-related functionality
- Unknown
Pricing & purchasing
- Pricing publicly posted
- No· Vendor states
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Starting price
- Unknown
- Custom quote
- Yes· Vendor states
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Minimum seats
- Not publicly disclosed
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.brightpattern.com/call-center-software-pricing/, https://www.brightpattern.com/free-trial/, https://www.brightpattern.com/terms-conditions/. No minimum seat or agent requirement is stated; packages are quote-only.
- Implementation fee
- Not publicly disclosed
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.brightpattern.com/call-center-software-pricing/, https://www.brightpattern.com/free-trial/, https://www.brightpattern.com/terms-conditions/. No implementation or setup fee is stated (the free trial page only says Bright Pattern has a 'minimal need for professional services').
- Telecom / carrier charges
- Not publicly disclosed
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.brightpattern.com/call-center-software-pricing/, https://www.brightpattern.com/free-trial/, https://www.brightpattern.com/terms-conditions/. No statement on whether carrier, telecom or usage charges are included or billed separately.
- Paid add-ons
- Co-Browse, Native Remote Assist, HIPAA Compliance, Omnichannel Quality Assurance, Best-of-Breed AI, CRM Integrations, ITSM/ESM Integrations, WFO/WFM Integrations, PCI Compliance, Extended Voice and Screen Recording· Vendor states
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Free trial
- Yes· Vendor states
- Source
- Bright Pattern free trial page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Demo
- Yes· Vendor states
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Monthly contract
- Not publicly disclosed
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.brightpattern.com/call-center-software-pricing/, https://www.brightpattern.com/free-trial/, https://www.brightpattern.com/terms-conditions/. No month-to-month contract option is stated.
- Annual contract
- Not publicly disclosed
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.brightpattern.com/call-center-software-pricing/, https://www.brightpattern.com/free-trial/, https://www.brightpattern.com/terms-conditions/. No contract term (annual or otherwise) is stated; the website terms cover site use only.
Integrations
- CRM integrations
- Microsoft Dynamics 365, Salesforce, Zendesk, Oracle Service Cloud· Vendor states
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Other integrations
- Ivanti, ServiceNow, BMC· Vendor states
- Source
- Bright Pattern contact center software pricing page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Security
Vendor-stated security
- SOC 2 Type II
- Not publicly disclosed
- Source
- Bright Pattern SOC 2 compliance page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.brightpattern.com/compliance/soc-2/, https://www.brightpattern.com/compliance/, https://www.brightpattern.com/iso-27001-compliant-call-center-software/. Bright Pattern states it is SOC 2 compliant/certified ('Bright Pattern is certified as a SOC compliant vendor'), but no page states a SOC 2 Type II report.
- ISO 27001
- Yes· Vendor states
- Source
- Bright Pattern ISO 27001 compliant call center software page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
Contractual terms
- Business Associate Agreement (BAA)
- Not publicly disclosed
- Source
- Bright Pattern HIPAA compliance page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.brightpattern.com/compliance/hipaa/, https://www.brightpattern.com/compliance/, https://www.brightpattern.com/call-center-software-pricing/, https://www.brightpattern.com/terms-conditions/. Bright Pattern says it is HIPAA compliant and offers a 'HIPAA Compliance' option, but no page states that it will sign a Business Associate Agreement.
- Data Processing Agreement (DPA)
- Not publicly disclosed
- Source
- Bright Pattern GDPR compliance page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- What we checked
- Checked: https://www.brightpattern.com/compliance/gdpr-compliance/, https://www.brightpattern.com/privacy-policy/, https://www.brightpattern.com/terms-conditions/, https://www.brightpattern.com/compliance/. GDPR features are described, but no Data Processing Agreement/Addendum is offered or mentioned.
Service status
- Public system status page
- Unknown
Research shortcuts
Independent reviews
We link to review platforms rather than republishing their ratings or review text.
Company information
- Website
- brightpattern.com
- Legal entity
- Bright Pattern, Inc.· Vendor states
- Source
- Bright Pattern Terms and conditions
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Headquarters
- Pleasanton, CA, USA· Vendor states
- Source
- Bright Pattern contact page
- Claim type
- Vendor claim
- Checked
- October 3, 2026
- Second review
- Cross-checked against the source by a separate AI agent, October 3, 2026
- Founded
- Unknown
Sources & methodology
- Last source check
- October 3, 2026
- Last human review
- None yet
- Last editorial update
- None yet
Research in progress: 19 of 21 publication criteria met.
“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy
View sources (25)
- Bright Pattern contact center software pricing pageVendor claim · checked Oct 3, 2026
- Bright Pattern free trial pageVendor claim · checked Oct 3, 2026
- Bright Pattern contact pageVendor claim · checked Oct 3, 2026
- About Bright PatternVendor claim · checked Oct 3, 2026
- Bright Pattern Terms and conditionsVendor claim · checked Oct 3, 2026
- Bright Pattern privacy policyVendor claim · checked Oct 3, 2026
- Bright Pattern compliance overviewVendor claim · checked Oct 3, 2026
- Bright Pattern SOC 2 compliance pageVendor claim · checked Oct 3, 2026
- Bright Pattern ISO 27001 compliant call center software pageVendor claim · checked Oct 3, 2026
- Bright Pattern HIPAA compliance pageVendor claim · checked Oct 3, 2026
- Bright Pattern GDPR compliance pageVendor claim · checked Oct 3, 2026
- Bright Pattern TCPA compliance pageVendor claim · checked Oct 3, 2026
- Bright Pattern on-premise and private cloud contact center solutionsVendor claim · checked Oct 3, 2026
- Bright Pattern skills-based routing feature pageVendor claim · checked Oct 3, 2026
- Bright Pattern IVR pageVendor claim · checked Oct 3, 2026
- Bright Pattern SMS call center software pageVendor claim · checked Oct 3, 2026
- Bright Pattern email interactions pageVendor claim · checked Oct 3, 2026
- Bright Pattern live web chat pageVendor claim · checked Oct 3, 2026
- Bright Pattern call center quality assurance pageVendor claim · checked Oct 3, 2026
- Bright Pattern workforce management pageVendor claim · checked Oct 3, 2026
- Bright Pattern scheduled and ad hoc reports pageVendor claim · checked Oct 3, 2026
- Bright Pattern AI Contact Center Suite pageVendor claim · checked Oct 3, 2026
- Bright Pattern Documentation: API ReferenceVendor claim · checked Oct 3, 2026
- FCC Robocall Mitigation Database record: Bright Pattern IncGovernment record · checked Oct 3, 2026
- Visa Global Registry of Service Providers searchThird-party record · checked Oct 3, 2026
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