Exotel

Pricing, Features & Alternatives

Contact center platform · CCaaS / Contact Center Platforms

AI CX and contact center platform with CPaaS capabilities, strong in India and emerging markets.

InboundOutboundOmnichannelAI voice agentsAPI

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At a glance

Pricing

Posted on vendor site

Source: Exotel enterprise contact center pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Not publicly disclosed

Source: Exotel enterprise contact center pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://exotel.com/pricing/, https://exotel.com/pricing/enterprise-contact-center/, https://exotel.com/terms-of-service-exotel/. No minimum seat or licence requirement stated (the page mentions only slab-based pricing as licenses are added).

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Free trial

Yes

Source: Exotel enterprise-grade Voice APIs page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Demo

Yes

Source: Exotel request a demo page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Not publicly disclosed

Source: Exotel enterprise contact center pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://exotel.com/pricing/, https://exotel.com/pricing/enterprise-contact-center/, https://exotel.com/terms-of-service-exotel/. No contract term (annual or otherwise) stated for the contact center plans.

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Deployment

Cloud or on-premises

Source: Exotel enterprise contact center pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Buying notes

The vendor does not publicly state a minimum seat requirement.
A free trial is publicly offered.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
What implementation and professional-services charges should we budget?
Which AI capabilities are included, optional, or usage-priced?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

Inbound calling

Yes· Vendor states

Source: Exotel Contact Center docs: Inbound Routing Strategies / Automatic Call Distributor
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Outbound calling

Yes· Vendor states

Source: Exotel AI-Powered Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Blended contact center

Unknown

IVR

Yes· Vendor states

Source: Exotel AI-Powered Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Skills-based routing

Yes· Vendor states

Source: Exotel Contact Center docs: Inbound Routing Strategies / Automatic Call Distributor
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Omnichannel

Yes· Vendor states

Source: Exotel AI-Powered Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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SMS

Yes· Vendor states

Source: Exotel AI-Powered Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Yes· Vendor states

Source: Exotel AI-Powered Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Chat

Yes· Vendor states

Source: Exotel customer support use case page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Call recording

Yes· Vendor states

Source: Exotel customer support use case page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Quality management

Yes· Vendor states

Source: Exotel AI-Powered Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Workforce management

Unknown

Analytics

Yes· Vendor states

Source: Exotel AI-Powered Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Yes· Vendor states

Source: Exotel AI-Powered Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI voice agents

Yes· Vendor states

Source: Exotel AI-Powered Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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CRM integration

Yes· Vendor states

Source: Exotel AI-Powered Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Yes· Vendor states

Source: Exotel AI-Powered Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

BFSI, Retail & ecommerce, Healthcare, Logistics, Customer support, Debt collection· Vendor states

Source: Exotel plans & pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Calling & compliance

Specific tools and public records. This is not a legal compliance determination.

Government records

FCC Robocall Mitigation Database

Listed· Government record

Source: FCC Robocall Mitigation Database record: Exotel Techcom Private Limited
Claim type: Government record
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Calling-compliance tools

DNC management

Yes· Vendor states

Source: Exotel Contact Center docs: Lead & List Management
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Calling-hours controls

Unknown

Reassigned Numbers Database support

Unknown

STIR/SHAKEN-related functionality

Unknown

Pricing & purchasing

Pricing publicly posted

Yes· Vendor states

Source: Exotel enterprise contact center pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Starting price

Unknown

Custom quote

Yes· Vendor states

Source: Exotel enterprise contact center pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Not publicly disclosed

Source: Exotel enterprise contact center pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://exotel.com/pricing/, https://exotel.com/pricing/enterprise-contact-center/, https://exotel.com/terms-of-service-exotel/. No minimum seat or licence requirement stated (the page mentions only slab-based pricing as licenses are added).

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Implementation fee

Not publicly disclosed

Source: Exotel enterprise contact center pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://exotel.com/pricing/, https://exotel.com/pricing/enterprise-contact-center/, https://exotel.com/terms-of-service-exotel/. No implementation or setup fee stated for the contact center plans.

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Telecom / carrier charges

Not publicly disclosed

Source: Exotel enterprise contact center pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://exotel.com/pricing/, https://exotel.com/pricing/enterprise-contact-center/, https://exotel.com/terms-of-service-exotel/. The plans do not state whether telephony/calling charges are included or billed separately; the terms refer charges to the customer's bill plan at my.exotel.in/billing.

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Paid add-ons

Voice Streaming (AgentStream)· Vendor states

Source: Exotel enterprise contact center pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Free trial

Yes· Vendor states

Source: Exotel enterprise-grade Voice APIs page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Demo

Yes· Vendor states

Source: Exotel request a demo page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Not publicly disclosed

Source: Exotel enterprise contact center pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://exotel.com/pricing/, https://exotel.com/pricing/enterprise-contact-center/, https://exotel.com/terms-of-service-exotel/. No month-to-month contract option stated for the contact center plans (the terms describe monthly invoicing and a pay-as-you-go payment option, not a contract term).

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Annual contract

Not publicly disclosed

Source: Exotel enterprise contact center pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://exotel.com/pricing/, https://exotel.com/pricing/enterprise-contact-center/, https://exotel.com/terms-of-service-exotel/. No contract term (annual or otherwise) stated for the contact center plans.

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Integrations

CRM integrations

Salesforce Lightning, Microsoft Dynamics 365, Zoho CRM, Zoho Desk, Freshdesk, Zendesk· Vendor states

Source: Exotel Contact Center docs: CRM Integration
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Other integrations

WhatsApp, Truecaller, Google Verified Calls, Google Verified SMS· Vendor states

Source: Exotel integration hub
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Unknown

ISO 27001

Yes· Vendor states

Source: Exotel enterprise-grade Voice APIs page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contractual terms

Business Associate Agreement (BAA)

Not publicly disclosed

Source: Exotel Security Policy page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://exotel.com/security/, https://exotel.com/terms-of-service-exotel/, https://exotel.com/privacy-policy/. No HIPAA Business Associate Agreement mentioned.

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: Page cited in second review
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page

Available· Vendor states

Source: Exotel Status
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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View status

Research shortcuts

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Independent reviews

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 19 of 21 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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