Zoom Contact Center

Pricing, Features & Alternatives

Contact center platform · CCaaS / Contact Center Platforms

Contact center offering from Zoom that extends Meetings and Phone into customer engagement and routing workflows.

InboundOutboundOmnichannelWFMAI voice agentsAPI

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At a glance

Pricing

From $69 per user / month, billed annually

Source: Zoom plan price data file (feeds the price cards on the Contact Center page)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Unknown

Free trial

Unknown

Demo

Yes

Source: Zoom Contact Center product page (includes plans and pricing section)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Vendor references annual contracts; monthly terms not confirmed

Source: Zoom Contact Center product page (includes plans and pricing section)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Deployment

Cloud

Source: Zoom Services Description
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Buying notes

Published pricing starts at $69 per user / month, billed annually.
Carrier or telecom charges are billed separately.
The vendor publicly references annual contracts; monthly availability was not confirmed.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
Which metered charges apply, and can you model our expected volume?
What implementation and professional-services charges should we budget?
Which AI capabilities are included, optional, or usage-priced?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

Inbound calling

Yes· Vendor states

Source: Zoom Contact Center product page (includes plans and pricing section)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Outbound calling

Yes· Vendor states

Source: Zoom Contact Center product page (includes plans and pricing section)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Blended contact center

Yes· Vendor states

Source: Zoom Contact Center product page (includes plans and pricing section)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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IVR

Yes· Vendor states

Source: Zoom Contact Center IVR feature page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Skills-based routing

Unknown

Omnichannel

Yes· Vendor states

Source: Zoom Contact Center product page (includes plans and pricing section)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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SMS

Yes· Vendor states

Source: Zoom Contact Center product page (includes plans and pricing section)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Yes· Vendor states

Source: Zoom Contact Center product page (includes plans and pricing section)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Chat

Yes· Vendor states

Source: Zoom Contact Center product page (includes plans and pricing section)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Call recording

Yes· Vendor states

Source: Zoom Services Description
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Quality management

Yes· Vendor states

Source: Zoom Quality Management page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Workforce management

Yes· Vendor states

Source: Zoom Workforce Engagement Management page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Analytics

Yes· Vendor states

Source: Zoom Contact Center analytics and reporting page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Yes· Vendor states

Source: Zoom Contact Center product page (includes plans and pricing section)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI voice agents

Yes· Vendor states

Source: Zoom Virtual Agent page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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CRM integration

Yes· Vendor states

Source: Zoom Contact Center integrations page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Yes· Vendor states

Source: Zoom Contact Center product page (includes plans and pricing section)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

Healthcare· Vendor states

Source: Zoom CX healthcare use case page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Calling & compliance

Specific tools and public records. This is not a legal compliance determination.

Government records

FCC Robocall Mitigation Database

Listed· Government record

Source: FCC Robocall Mitigation Database record: Zoom Voice Communications, Inc.
Claim type: Government record
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Calling-compliance tools

Not yet established: DNC management, Calling-hours controls, Reassigned Numbers Database support, STIR/SHAKEN-related functionality.

Pricing & purchasing

Pricing publicly posted

Yes· Vendor states

Source: Zoom Contact Center product page (includes plans and pricing section)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Starting price

$69 per user / month, billed annually· Vendor states

Source: Zoom plan price data file (feeds the price cards on the Contact Center page)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Custom quote

Unknown

Minimum seats

Unknown

Implementation fee

Unknown

Telecom / carrier charges

Billed separately· Vendor states

Source: Zoom Services Description
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Paid add-ons

Unknown

Free trial

Unknown

Demo

Yes· Vendor states

Source: Zoom Contact Center product page (includes plans and pricing section)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Unknown

Annual contract

Yes· Vendor states

Source: Zoom Contact Center product page (includes plans and pricing section)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Integrations

CRM integrations

Salesforce, Zendesk, ServiceNow· Vendor states

Source: Zoom Contact Center integrations page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Other integrations

Unknown

Security

Vendor-stated security

SOC 2 Type II

Yes· Vendor states

Source: Zoom Trust Center: Legal & Compliance
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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ISO 27001

Yes· Vendor states

Source: Zoom Trust Center: Legal & Compliance
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contractual terms

Business Associate Agreement (BAA)

Yes· Vendor states

Source: Zoom CX healthcare use case page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: Zoom Terms of Service
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page

Available· Vendor states

Source: Zoom Status
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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View status

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 19 of 21 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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