Cyara

Pricing, Features & Alternatives

Contact center software · QA / Speech Analytics

CX assurance platform for testing and monitoring voice and digital customer journeys.

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At a glance

Pricing

Not publicly disclosed

Source: Cyara /pricing/ URL (redirects to the Contact Us page)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://cyara.com/pricing/ (redirects to https://cyara.com/lp/contact-us/), https://cyara.com/lp/demo-request/, https://cyara.com/legal/msa/. No prices are posted; fees are set in Order Forms.

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Minimum seats

Not publicly disclosed

Source: Cyara /pricing/ URL (redirects to the Contact Us page)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://cyara.com/pricing/ (redirects to https://cyara.com/lp/contact-us/), https://cyara.com/legal/msa/. No minimum seat or user requirement stated.

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Free trial

Unknown

Demo

Yes

Source: Cyara Request a Demo page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Not publicly disclosed

Source: Cyara Master Services Agreement (PDF, last updated June 28th, 2024)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://cyara.com/pricing/ (redirects to https://cyara.com/lp/contact-us/), https://cyara.com/legal/msa/. The MSA says the term is the initial period specified in the Order Form, auto-renewing for periods of the same duration; no standard annual term is stated for the platform.

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Deployment

Unknown

Buying notes

The vendor does not publicly state a minimum seat requirement.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
What implementation and professional-services charges should we budget?

Core capabilities

IVR

Unknown

Call recording

Unknown

Quality management

Unknown

Workforce management

Unknown

Analytics

Unknown

AI agent assistance

Unknown

AI voice agents

Unknown

CRM integration

Unknown

Public API

Yes· Vendor states

Source: Cyara platform integrations and REST API page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

IVR and voice testing, Chatbot testing, Omnichannel contact center testing, Customer experience monitoring, Agent desktop testing, Email and SMS testing· Vendor states

Source: Cyara customer experience solutions overview
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

Unknown

Starting price

Not publicly disclosed

Source: Cyara /pricing/ URL (redirects to the Contact Us page)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://cyara.com/pricing/ (redirects to https://cyara.com/lp/contact-us/), https://cyara.com/lp/demo-request/, https://cyara.com/legal/msa/. No prices are posted; fees are set in Order Forms.

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Custom quote

Unknown

Minimum seats

Not publicly disclosed

Source: Cyara /pricing/ URL (redirects to the Contact Us page)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://cyara.com/pricing/ (redirects to https://cyara.com/lp/contact-us/), https://cyara.com/legal/msa/. No minimum seat or user requirement stated.

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Implementation fee

Not publicly disclosed

Source: Cyara Master Services Agreement (PDF, last updated June 28th, 2024)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://cyara.com/pricing/ (redirects to https://cyara.com/lp/contact-us/), https://cyara.com/legal/msa/. No implementation fee amount or policy stated; the MSA defines installation/implementation as Professional Services purchased under a Statement of Work.

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Telecom / carrier charges

Not publicly disclosed

Source: Cyara Master Services Agreement (PDF, last updated June 28th, 2024)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://cyara.com/pricing/ (redirects to https://cyara.com/lp/contact-us/), https://cyara.com/legal/msa/. No carrier or telecom charges stated; the MSA says usage beyond Order Form quantities is billed as additional fees.

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Paid add-ons

Enhanced Global Dialing for Cyara Pulse· Vendor states

Source: Cyara Enhanced Global Dialing add-on for Cyara Pulse
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Free trial

Unknown

Demo

Yes· Vendor states

Source: Cyara Request a Demo page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Not publicly disclosed

Source: Cyara Master Services Agreement (PDF, last updated June 28th, 2024)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://cyara.com/pricing/ (redirects to https://cyara.com/lp/contact-us/), https://cyara.com/legal/msa/. No month-to-month option stated; term length is set in the Order Form.

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Annual contract

Not publicly disclosed

Source: Cyara Master Services Agreement (PDF, last updated June 28th, 2024)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://cyara.com/pricing/ (redirects to https://cyara.com/lp/contact-us/), https://cyara.com/legal/msa/. The MSA says the term is the initial period specified in the Order Form, auto-renewing for periods of the same duration; no standard annual term is stated for the platform.

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Integrations

CRM integrations

Unknown

Other integrations

Jira, Rally, ServiceNow, PagerDuty, Splunk· Vendor states

Source: Cyara platform integrations and REST API page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Yes· Vendor states

Source: Cyara Master Services Agreement (PDF, last updated June 28th, 2024)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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ISO 27001

Not publicly disclosed

Source: Cyara Legal Statements, Policies and Agreements
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://cyara.com/legal/, https://cyara.com/legal/msa/, https://cyara.com/legal/dpa/. SOC 2 Type 2 is stated; ISO 27001 certification is not mentioned. (cyara.com/security/ and cyara.com/trust/ return 404.)

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Contractual terms

Business Associate Agreement (BAA)

Not publicly disclosed

Source: Cyara Legal Statements, Policies and Agreements
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://cyara.com/legal/, https://cyara.com/legal/msa/, https://cyara.com/legal/dpa/. No BAA offered; the MSA instead says the customer shall not upload Restricted Information (defined to include Protected Health Information).

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: Cyara Data Processing Agreement (PDF)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page

Available· Vendor states

Source: Cyara Service Status (status.cyara.com StatusHub page configuration JSON)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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View status

Research shortcuts

Pricing Terms Integrations Status page

Independent reviews

We link to review platforms rather than republishing their ratings or review text.

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 14 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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