RingCentral

Pricing, Features & Alternatives

Contact center platform · CCaaS / Contact Center Platforms

UCaaS and contact center provider offering RingCX for omnichannel customer engagement alongside team communications.

InboundOutboundOmnichannelWFMAI voice agentsAPI

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At a glance

Pricing

From $65 per user / month, billed annually

Source: RingCentral RingCX Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Not publicly disclosed

Source: RingCentral RingCX Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.ringcentral.com/pricing/contact-center.html (plan cards and comparison table), https://www.ringcentral.com/legal/service-attachement-ringcx-services.html, https://www.ringcentral.com/legal/ringcx-services-attachment.html. No minimum seat count stated; the service attachments only bind the customer to 'at least the number of Seats set forth in the RingCX Order'.

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Free trial

Unknown

Demo

Yes

Source: RingCX Omnichannel page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Vendor references annual contracts; monthly terms not confirmed

Source: RingCentral RingCX Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Deployment

Cloud

Source: Service Attachment - RingCX Services
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Buying notes

Published pricing starts at $65 per user / month, billed annually.
The vendor does not publicly state a minimum seat requirement.
The vendor publicly references annual contracts; monthly availability was not confirmed.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
Which metered charges apply, and can you model our expected volume?
What implementation and professional-services charges should we budget?
Which AI capabilities are included, optional, or usage-priced?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

Inbound calling

Yes· Vendor states

Source: Service Attachment - RingCX Services
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Outbound calling

Yes· Vendor states

Source: RingCX Outbound Calling page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Blended contact center

Yes· Vendor states

Source: RingCX Outbound Calling page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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IVR

Yes· Vendor states

Source: RingCentral RingCX Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Skills-based routing

Yes· Vendor states

Source: RingCentral RingCX Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Omnichannel

Yes· Vendor states

Source: RingCX AI Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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SMS

Yes· Vendor states

Source: RingCX Omnichannel page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Yes· Vendor states

Source: RingCX Omnichannel page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Chat

Yes· Vendor states

Source: RingCX Omnichannel page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Call recording

Yes· Vendor states

Source: RingCentral RingCX Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Quality management

Yes· Vendor states

Source: RingCX AI Quality Management page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Workforce management

Yes· Vendor states

Source: RingCX AI Workforce Engagement Management page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Analytics

Yes· Vendor states

Source: RingCX AI Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Yes· Vendor states

Source: RingCX AVA Agent Assist page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI voice agents

Yes· Vendor states

Source: RingCX AI Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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CRM integration

Yes· Vendor states

Source: RingCentral contact center integrations page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Yes· Vendor states

Source: RingCX AI Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

Customer support, Sales, Collections, Proactive outreach· Vendor states

Source: RingCX AI Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Calling & compliance

Specific tools and public records. This is not a legal compliance determination.

Government records

FCC Robocall Mitigation Database

Listed· Government record

Source: FCC Robocall Mitigation Database listings (keyword search: RingCentral)
Claim type: Government record
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Calling-compliance tools

DNC management

Yes· Vendor states

Source: RingCentral Support: Intro to outbound compliance tools in RingCX
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Calling-hours controls

Yes· Vendor states

Source: RingCentral Support: Intro to outbound compliance tools in RingCX
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Reassigned Numbers Database support

Unknown

STIR/SHAKEN-related functionality

Yes· Vendor states

Source: RingCentral Support: RingCentral STIR/SHAKEN compliance
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

Yes· Vendor states

Source: RingCentral RingCX Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Starting price

$65 per user / month, billed annually· Vendor states

Source: RingCentral RingCX Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Custom quote

Yes· Vendor states

Source: RingCentral RingCX Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Not publicly disclosed

Source: RingCentral RingCX Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.ringcentral.com/pricing/contact-center.html (plan cards and comparison table), https://www.ringcentral.com/legal/service-attachement-ringcx-services.html, https://www.ringcentral.com/legal/ringcx-services-attachment.html. No minimum seat count stated; the service attachments only bind the customer to 'at least the number of Seats set forth in the RingCX Order'.

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Implementation fee

Not publicly disclosed

Source: RingCentral RingCX Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.ringcentral.com/pricing/contact-center.html, https://www.ringcentral.com/ringcx.html, https://www.ringcentral.com/legal/service-attachement-ringcx-services.html. No implementation, setup or onboarding fee stated.

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Telecom / carrier charges

Partly included· Vendor states

Source: Service Attachment - RingCX Services
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Paid add-ons

AI Quality Management, AI Interaction Analytics, AI Agent Assist, AI Supervisor Assist, AI Workforce Management, AI Receptionist / IVA partner solutions· Vendor states

Source: RingCentral RingCX Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Free trial

Unknown

Demo

Yes· Vendor states

Source: RingCX Omnichannel page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Unknown

Annual contract

Yes· Vendor states

Source: RingCentral RingCX Plans & Pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Integrations

CRM integrations

Salesforce, HubSpot, Zendesk· Vendor states

Source: RingCentral contact center integrations page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Other integrations

Slack, Microsoft Teams, Mailchimp· Vendor states

Source: RingCentral contact center integrations page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Yes· Vendor states

Source: RingCentral Security Addendum
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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ISO 27001

Yes· Vendor states

Source: RingCentral Trust Center compliance certifications
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contractual terms

Business Associate Agreement (BAA)

Yes· Vendor states

Source: RingCentral Support: RingCentral Business Associate Agreement (BAA)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: RingCentral Customer Data Processing Addendum
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page

Available· Vendor states

Source: RC Service Status Dashboard
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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View status

Research shortcuts

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Independent reviews

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 19 of 21 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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