Mindful

Pricing, Features & Alternatives

Contact center software · IVR / Voice Bots

Callback and queue experience platform (a Medallia company) for contact center wait management.

API

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At a glance

Pricing

Custom quote

Source: Mindful pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Not publicly disclosed

Source: Mindful pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://getmindful.com/pricing/, https://getmindful.com/legal/master-subscription-agreement/, https://getmindful.com/fair-usage-policy/. No minimum seat or user requirement stated; the Fair Usage Policy says usage is charged on a per-customer basis.

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Free trial

Unknown

Demo

Yes

Source: Mindful Security
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Vendor references annual contracts; monthly terms not confirmed

Source: Mindful (VHT) Master Subscription Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Deployment

Cloud

Source: Mindful Security
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Buying notes

Pricing is not publicly posted.
The vendor does not publicly state a minimum seat requirement.
The vendor publicly references annual contracts; monthly availability was not confirmed.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
What implementation and professional-services charges should we budget?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

IVR

Unknown

Call recording

Unknown

Quality management

Unknown

Workforce management

Unknown

Analytics

Yes· Vendor states

Source: Mindful Insights
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Unknown

AI voice agents

Unknown

CRM integration

Yes· Vendor states

Source: Mindful Features List
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Yes· Vendor states

Source: Mindful Features List
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

Public sector, Retail & e-commerce, Travel & hospitality· Vendor states

Source: Mindful industries
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

No· Vendor states

Source: Mindful pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Starting price

Not publicly disclosed

Source: Mindful pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://getmindful.com/pricing/, https://getmindful.com/legal/master-subscription-agreement/, https://getmindful.com/fair-usage-policy/. The pricing page is a contact form only; no prices are listed.

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Custom quote

Yes· Vendor states

Source: Mindful pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Not publicly disclosed

Source: Mindful pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://getmindful.com/pricing/, https://getmindful.com/legal/master-subscription-agreement/, https://getmindful.com/fair-usage-policy/. No minimum seat or user requirement stated; the Fair Usage Policy says usage is charged on a per-customer basis.

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Implementation fee

Not publicly disclosed

Source: Mindful Launch Pack Services Terms
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://getmindful.com/pricing/, https://getmindful.com/legal/master-subscription-agreement/, https://getmindful.com/legal/mindful-launch-pack-services-terms/. Implementation is delivered as 'Launch Pack Services' listed on the Order, but no implementation or setup fee amount or policy is stated.

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Telecom / carrier charges

Unknown

Paid add-ons

Unknown

Free trial

Unknown

Demo

Yes· Vendor states

Source: Mindful Security
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Unknown

Annual contract

Yes· Vendor states

Source: Mindful (VHT) Master Subscription Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Integrations

CRM integrations

Salesforce, Zendesk· Vendor states

Source: Mindful Features List
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Other integrations

Amazon Connect, Twilio, Five9, Genesys Cloud, Avaya, Cisco, Talkdesk, NICE inContact, Slack, Microsoft Teams· Vendor states

Source: Mindful Features List
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Yes· Vendor states

Source: Mindful (VHT) Master Subscription Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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ISO 27001

Not publicly disclosed

Source: Mindful (VHT) Master Subscription Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://getmindful.com/security/, https://getmindful.com/legal/master-subscription-agreement/, https://getmindful.com/legal/dpa/. No ISO 27001 certification of Mindful/VHT is stated. The security page says only that AWS 'Datacenter partners are SOC 2 and ISO 27001 certified', and the MSA says safeguards 'shall meet or exceed the prevailing industry security assurance standard embodied in ISO 27001', which is not a certification claim.

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Contractual terms

Business Associate Agreement (BAA)

Not publicly disclosed

Source: Mindful (VHT) Master Subscription Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://getmindful.com/security/, https://getmindful.com/legal/master-subscription-agreement/, https://getmindful.com/legal/dpa/. No BAA or HIPAA offering stated.

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: Mindful Data Processing Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page

Available· Vendor states

Source: Page cited in second review
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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View status

Research shortcuts

Pricing Trust center Terms

Independent reviews

We link to review platforms rather than republishing their ratings or review text.

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 16 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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