Scorebuddy

Pricing, Features & Alternatives

Contact center software · QA / Speech Analytics

Cloud quality assurance platform for scoring and improving contact center interactions.

QMAPI

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At a glance

Pricing

Custom quote

Source: ScorebuddyCX pricing page (plans, add-ons and pricing FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Not publicly disclosed

Source: ScorebuddyCX pricing page (plans, add-ons and pricing FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.scorebuddycx.com/pricing, https://www.scorebuddycx.com/faq, https://www.scorebuddycx.com/terms-and-conditions. Pricing is described as based on number of users and package; no minimum seat requirement stated.

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Free trial

Yes

Source: ScorebuddyCX pricing page (plans, add-ons and pricing FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Demo

Yes

Source: ScorebuddyCX book a demo page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Vendor references annual contracts; monthly terms not confirmed

Source: ScorebuddyCX pricing page (plans, add-ons and pricing FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Deployment

Cloud

Source: Sentient Solutions Limited Terms and Conditions (Scorebuddy service)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Buying notes

Pricing is not publicly posted.
The vendor does not publicly state a minimum seat requirement.
A free trial is publicly offered.
The vendor publicly references annual contracts; monthly availability was not confirmed.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
What implementation and professional-services charges should we budget?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

IVR

Unknown

Call recording

Unknown

Quality management

Yes· Vendor states

Source: ScorebuddyCX QA for Agents product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Workforce management

Unknown

Analytics

Yes· Vendor states

Source: ScorebuddyCX Conversation Analytics product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Unknown

AI voice agents

Unknown

CRM integration

Yes· Vendor states

Source: ScorebuddyCX integrations page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Yes· Vendor states

Source: ScorebuddyCX integrations page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

BPO, Technology, Financial services, Retail, Betting and gaming, Healthcare· Vendor states

Source: ScorebuddyCX FAQ
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

No· Vendor states

Source: ScorebuddyCX pricing page (plans, add-ons and pricing FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Starting price

Not publicly disclosed

Source: ScorebuddyCX pricing page (plans, add-ons and pricing FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.scorebuddycx.com/pricing, https://www.scorebuddycx.com/faq, https://www.scorebuddycx.com/terms-and-conditions. All three plans (Foundation, Accelerate, Elite) show 'Request a price'; no prices are posted.

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Custom quote

Yes· Vendor states

Source: ScorebuddyCX pricing page (plans, add-ons and pricing FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Minimum seats

Not publicly disclosed

Source: ScorebuddyCX pricing page (plans, add-ons and pricing FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.scorebuddycx.com/pricing, https://www.scorebuddycx.com/faq, https://www.scorebuddycx.com/terms-and-conditions. Pricing is described as based on number of users and package; no minimum seat requirement stated.

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Implementation fee

Unknown

Telecom / carrier charges

Not publicly disclosed

Source: ScorebuddyCX pricing page (plans, add-ons and pricing FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.scorebuddycx.com/pricing, https://www.scorebuddycx.com/faq, https://www.scorebuddycx.com/terms-and-conditions. No telecom, carrier or minutes charges stated (Scorebuddy is a QA/analytics product, not a telephony service); AI scoring and transcription are sold as credits.

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Paid add-ons

Learning Management System (LMS), AI Auto Scoring credits, AI Transcription credits· Vendor states

Source: ScorebuddyCX pricing page (plans, add-ons and pricing FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Free trial

Yes· Vendor states

Source: ScorebuddyCX pricing page (plans, add-ons and pricing FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Demo

Yes· Vendor states

Source: ScorebuddyCX book a demo page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Not publicly disclosed

Source: ScorebuddyCX pricing page (plans, add-ons and pricing FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.scorebuddycx.com/pricing, https://www.scorebuddycx.com/faq, https://www.scorebuddycx.com/terms-and-conditions. Only annual contracts are described ('We offer flexible annual contracts'; terms auto-renew for twelve-month Renewal Terms); no month-to-month option stated.

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Annual contract

Yes· Vendor states

Source: ScorebuddyCX pricing page (plans, add-ons and pricing FAQ)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Integrations

CRM integrations

Salesforce· Vendor states

Source: ScorebuddyCX integrations page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Other integrations

Genesys Cloud, Amazon Connect, NICE CXone, Five9, Talkdesk, Aircall, Zendesk, Intercom· Vendor states

Source: ScorebuddyCX integrations page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Yes· Vendor states

Source: ScorebuddyCX Trust & Security page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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ISO 27001

Yes· Vendor states

Source: ScorebuddyCX Trust & Security page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contractual terms

Business Associate Agreement (BAA)

No· Vendor states

Source: Sentient Solutions Limited Data Processing Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: Sentient Solutions Limited Data Processing Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page: Unknown

Independent reviews

We link to review platforms rather than republishing their ratings or review text.

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 16 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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